Help Scout for Media Companies

Boost your reputation with better customer service

66% of media and telecomm customers switch brands due to poor customer service. Provide faster, better service that helps you grow your customer relationships with Help Scout.

Image of Help Scout's core products, Inbox, Docs, and Beacon.

Help Scout is trusted by leading media and telecommunications companies.

Nurture your reputation and drive loyalty

65% of media and telecomm companies fail to respond to customer emails, and when customers do get a response, 55% say it was poor quality. Help Scout makes it easy deliver a better experience so you stand out from your competition.

The platform that’s
powerful not perplexing

Inbox

Give the right response right away

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Help Center

Help your customers help themselves

CustomerSupport-Bento-HelpCenter
Messaging

Offer real-time support with real humans

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All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.

Explore all plans

Media and telecommunications 
resources and use cases

Media and telecommunications companies that use Help Scout have happier customers. Learn how with success stories and thought leadership from our award winning blog.

7 Shared Mailbox Best Practices You Can Put Into Action
Customer Service
7 Shared Mailbox Best Practices You Can Put Into Action
Buyer's Guide to Choosing the Right Customer Support Tool
Customer Service
Buyer's Guide to Choosing the Right Customer Support Tool
Quick Start Guide to Creating a Knowledge Base in 6 Steps
Customer Service
Quick Start Guide to Creating a Knowledge Base in 6 Steps
Help Desk Software: What To Look For and Must-Have Features
Customer Service
Help Desk Software: What To Look For and Must-Have Features

Get Started

Learn the platform in less than an hour.
Become a power user in less than a day.