Help Scout for Media Companies

Boost your reputation with better customer service

66% of media and telecomm customers switch brands due to poor customer service. Provide faster, better service that helps you grow your customer relationships with Help Scout.

Image of Help Scout's core products, Inbox, Docs, and Beacon.

Help Scout is trusted by leading media and telecommunications companies.

Nurture your reputation and drive loyalty

65% of media and telecomm companies fail to respond to customer emails, and when customers do get a response, 55% say it was poor quality. Help Scout makes it easy deliver a better experience so you stand out from your competition.

The platform that’s
powerful not perplexing


Give the right response right away

Help Center

Help your customers help themselves


Offer real-time support with real humans


All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.

Explore all plans

Media and telecommunications 
resources and use cases

Media and telecommunications companies that use Help Scout have happier customers. Learn how with success stories and thought leadership from our award winning blog.

Screenshot: Beacon
Screenshot: Docs
Avatars of members of our Sales Team

We’d love to show you the magic of Help Scout.

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