Sell more properties, build lifelong relationships

In today’s market, clients expect fast service and flexibility on their terms. Respond quickly on web or mobile, collaborate with partners, and move more real estate with Help Scout.

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Top real estate firms stand out with Help Scout.

Logo: Mirador
Logo: Century21
Logo: KellerOffers
Logo: Compass
Logo: Sothebys
Logo: Kushner

Better communication = more trust

Studies show that 82% of Americans struggle to find a real estate agent they trust. Stand out and gain trust by being available via chat or email and providing an experience your clients will remember.

Increase productivity 52%

Increase productivity 52%

Clients want answers, fast. Help Scout users are able to respond to 52.6% more emails in their first year.

Get up and running in minutes

Get up and running in minutes

Help Scout looks and feels just like an email inbox, so you can get started in 1 hour, and become a power user in a day.

Respond on the go

Respond on the go

Manage all client inquiries in one platform, and assist clients from anywhere using Help Scout’s Android and iOS apps.

All the features your team needs

Make collaboration in a shared inbox a breeze, connect your tools, 
and report on performance right out of the box.

Upgrade your email management - Real Estate

Help Scout's shared inbox helps your team do more with less, while giving clients a human, helpful experience.

Collaborate with ease

Assignments, private notes, collision detection, and more help your team work better together.

Organize your inbox

Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.

Automate for efficiency

Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.

Personalize conversations

Track and display client information to provide better support faster and avoid digging through multiple systems.

More about Email Management
Mailbox: Screenshot
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Provide instant answers

When clients can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.

Easy to build

Create your Docs site and publish your first article in minutes to start answering frequently asked questions.

Understand client needs

Track what your clients are searching for to learn which articles get the most attention.

Organized and searchable

Use categories and collections to organize your articles and make search easy.

Beautifully branded

Ensure your knowledge base matches your brand with your own with custom company branding.

More about Knowledge Base
Knowledge Base

Out-of-the-box reporting

Use reports to identify your busiest times, increase team efficiency, and know when you’ll need more help.

Report on what matters

Track volume, response time, resolutions, user-specific stats, and all your most important metrics.

Track custom data points

Using tags and custom fields to measure what you care about most, and follow your unique data points.

Create custom views

Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.

Take it with you

Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.

Learn more about Reporting

Connect your essential tools

Integrate Help Scout with 90+ tools to keep your departments in sync, or create your own experience with developer tools.

90+ integrations

Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.

Mobile SDKs

Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.

Open API

Take advantage of our open API to make Help Scout work for your specific business needs.

A true platform

All Help Scout products work together out of the box for a powerful, connected support experience.

Learn more about Integrations
Churn Buster
Super SLA
Churn Buster
Super SLA

All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.


Every channel comes standard

All core products are included with every plan


Transparent pricing

No surprises or hidden fees


No contract required

Add or remove users whenever you need to

Real estate resources and use cases

Real estate firms and property managers that use Help Scout have happier teams and clients. Learn how with success stories and thought leadership from our award winning blog.

Customer Story: Senneca
Inside Help ScoutCustomer Story: Senneca

Since becoming a Help Scout customer, Senneca Holdings has scaled its support solution without compromising a human customer experience.

13 Tips and Best Practices for Real Estate Customer Service
Customer Service13 Tips and Best Practices for Real Estate Customer Service

Working in the real estate industry? Use these 13 tips to create a better customer experience and build stronger client relationships.

Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
Customer ServiceDistribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?

There are tons of options you can use when sending emails as a business, but each of them has different value depending on your needs.

Help Desk Software: What To Look For and Must-Have Features
Customer ServiceHelp Desk Software: What To Look For and Must-Have Features

Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team.

Get started with Help Scout

A better experience for your team, with a better shared inbox. You’ll be set up in minutes.

Get started
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