Top real estate firms stand out with Help Scout.
Better communication = more trust
Only 11% of people felt they could completely trust a real estate agent. Be the exception for both residential and commercial clients by being available via email or chat and providing an experience they’ll remember.
Increase productivity 52%
Clients want answers, fast. Help Scout users are able to respond to 52.6% more emails in their first year.
Get up and running in minutes
Help Scout looks and feels just like an email inbox, so you can get started in 1 hour, and become a power user in a day.
Respond on the go
Manage all client inquiries in one platform, and assist clients from anywhere using Help Scout’s Android and iOS apps.
All the features your team needs
Make collaboration in a shared inbox a breeze, connect your tools, and report on performance right out of the box.
Upgrade your email management
Help Scout's shared inbox helps your team do more with less, while giving clients a human, helpful experience.
Collaborate with ease
Assignments, private notes, collision detection, and more help your team work better together.
Organize your inbox
Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.
Automate for efficiency
Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.
Track and display client information to provide better support faster and avoid digging through multiple systems.
Provide instant answers
When clients can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.
Easy to build
Create your Docs site and publish your first article in minutes to start answering frequently asked questions.
Understand client needs
Track what your clients are searching for to learn which articles get the most attention.
Organized and searchable
Use categories and collections to organize your articles and make search easy.
Ensure your knowledge base matches your brand with your own with custom company branding.
Use reports to identify your busiest times, increase team efficiency, and know when you’ll need more help.
Report on what matters
Track volume, response time, resolutions, user-specific stats, and all your most important metrics.
Track custom data points
Using tags and custom fields to measure what you care about most, and follow your unique data points.
Create custom views
Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.
Take it with you
Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.
Connect your essential tools
Integrate Help Scout with 90+ tools to keep your teams in sync, or create your own experience with developer tools.
Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.
Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.
Take advantage of our open API to make Help Scout work for your specific business needs.
A true platform
All Help Scout products work together out of the box for a powerful, connected support experience.
All-in-one meets affordable
Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.
Every channel comes standard
All core products are included with every plan
No surprises or hidden fees
Add or remove users whenever you need to
Real estate resources and use cases
Real estate firms and property managers that use Help Scout have happier teams and clients. Learn how with success stories and thought leadership from our award winning blog.
Inside Help ScoutCustomer Story: Senneca
Since becoming a Help Scout customer, Senneca Holdings has scaled its support solution without compromising a human customer experience.
Customer Service13 Tips and Best Practices for Real Estate Customer Service
Working in the real estate industry? Use these 13 tips to create a better customer experience and build stronger client relationships.
Customer ServiceDistribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
There are tons of options you can use when sending emails as a business, but each of them has different value depending on your needs.
Customer ServiceHelp Desk Software: What To Look For and Must-Have Features
Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team.