Fast-moving SaaS brands trust Help Scout
Make customer support your differentiator
Deliver fast, quality responses
With Help Scout’s shared inbox, users are able to keep responses accurate and personal while managing 52.6% more emails in the first year.
FAQ for the W-I-N
Enable customers to find answers to frequently asked questions how they want and when they want with Help Scout’s knowledge base.
Leverage Help Scout’s reports to track customer happiness, team efficiency, and other KPIs so you can stay agile in a competitive market.
All the features your team needs
Make collaboration in a shared inbox a breeze, and reduce email volume by up to 30% with a self-help knowledge base.
Upgrade your email management - SaaS
Help Scout's shared inbox helps your team do more with less, while giving customers a human, helpful experience.
Collaborate with ease
Assignments, private notes, collision detection, and more help your team work better together.
Organize your inbox
Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically."
Automate for efficiency
Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.
Track and display customer information to provide better support faster and avoid digging through multiple systems.
Provide instant answers
When customers can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.
Easy to build
Create your Docs site and publish your first article in minutes to start answering frequently asked questions.
Understand customer needs
Track what your customers are searching for to learn which articles get the most attention.
Organized and searchable
Use categories and collections to organize your articles and make search easy.
Ensure your knowledge base matches your brand with your own with custom company branding.
Use reports to identify your busiest times, increase team efficiency, and know when you’ll need more help.
Report on what matters
Track volume, response time, resolutions, user-specific stats, and all your most important metrics.
Track custom data points
Using tags and custom fields to measure what you care about most, and follow your unique data points.
Create custom views
Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.
Take it with you
Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.
Connect your essential tools
Integrate Help Scout with 90+ tools to keep your teams in sync, or create your own experience with developer tools.
Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.
Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.
Take advantage of our open API to make Help Scout work for your specific business needs.
A true platform
All Help Scout products work together out of the box for a powerful, connected support experience.
All-in-one meets affordable
Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.
Every channel comes standard
All core products are included with every plan
No surprises or hidden fees
No contract required
Add or remove users whenever you need to
SaaS resources and use cases
SaaS companies that use Help Scout have happier customers. Learn how with success stories and thought leadership from our award winning blog.
Customer ServiceWhat is SaaS Customer Support? Examples and Best Practices
SaaS customer support has a deeper impact on your business's key metrics than you might think. Here's why it’s important and how to do it well.
Customer Service11 Top SaaS Help Desk Software for 2023 (Ranked & Rated)
Learn why your company needs a help desk, find out what features to look for when shopping, and discover the 11 best SaaS help desks.
Growth & CultureThe Role of Customer Stickiness in Building Enduring Loyalty
Learn what customer stickiness is and how SaaS businesses can both improve stickiness and transform it into enduring customer loyalty.
Inside Help ScoutHow OnePageCRM Reduced Their Team's Workload by 50%
Since becoming a Help Scout customer, OnePageCRM has scaled its support solution without compromising a human customer experience.