Playlist

Customer Experience

Customer experience isn’t an endpoint or a goal you can reach, it’s a relationship among humans, and it requires active participation, attention and maintenance.

7 posts 5 authors

01.

Customer Feedback: Why It’s Important + 7 Ways to Collect It

Customer feedback helps companies understand the experiences and needs of their community. Here are seven ways to collect your customers’ insights.

Elizabeth Wellington

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02.

11 Memorable and Inexpensive Customer Appreciation Ideas

Learn what customer appreciation is and why it's important, and discover 11 memorable and inexpensive ways to appreciate your customers every day.

Elizabeth Wellington

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03.

Customer Satisfaction Surveys: A Comprehensive Guide

Done right, customer satisfaction surveys can increase revenue, boost loyalty, and lower churn. We share everything you need to know to get it right.

Kiera Abbamonte

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04.

8 Ways to Improve Your Company’s Customer Experience Strategy

When it comes to delivering an outstanding customer experience, far too many companies are content with simply keeping up with the Joneses. Here are 8 ways to improve the customer experience strategy.

Help Scout

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05.

Guide to Customer Relations: Definition, Benefits, and Tips

A strong customer relations strategy underpins sustainable growth. Once you know the facts, it’s hard not to put these relationships first every day.

Elizabeth Wellington

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06.

What’s the Difference Between Customer Service and Customer Experience?

The terms customer service and customer experience are often confused or used interchangeably. They’re not the same thing, but they are related.

Sarah Blackstock

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07.

11 Strategies to Maintain Customer Intimacy at Scale

Customer intimacy is a two-way connection, and these days you can’t scale your business without fostering it.

Ashley Greene

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