Industry leaders weigh in on emerging trends in the customer support industry, including self-service, chatbots, and the role of humans in 2017 and beyond.
Scott Tran • 12 min read
The 5 most common predictions for customer support in 2017, from social support through to AI and chatbots, with helpful resources.
Mathew Patterson • 2 min read
The definition of customer support has changed over time, but today providing good customer support benefits both customers and the companies that provide it.
Emily Triplett Lentz • 6 min read
Careers in customer service and support offer better salaries and carry more clout than ever before. Learn how to grow your career by elevating the profession itself.
Emily Triplett Lentz • 5 min read
AI has many customer service applications, but that doesn’t mean it will replace human service. A look at the state of AI-powered customer service in 2020.
Mathew Patterson • 8 min read
Learn how to build a successful support-driven business
34 min read