Industry leaders weigh in on emerging trends in the customer support industry, including self-service, chatbots, and the role of humans in 2017 and beyond.
Scott Tran • 12 min read
The definition of customer support has changed over time, but today providing good customer support benefits both customers and the companies that provide it.
Emily Triplett Lentz • 6 min read
Careers in customer service and support offer better salaries and carry more clout than ever before. Learn how to grow your career by elevating the profession itself.
Emily Triplett Lentz • 5 min read
There’s a lot of misinformation about AI in the customer service space. Let’s set things straight.
Nick Francis •
Learn how to build a successful support-driven business
34 min read