future of customer service
Playlist

Future of Customer Service

What skills will customer service staff need to thrive? How will AI, chatbots and messaging impact customer experience. Explore emerging trends in support, review predictions for the coming year and explore the future of service and support.

5 posts 4 authors

01.

The Future of Customer Support

Industry leaders weigh in on emerging trends in the customer support industry, including self-service, chatbots, and the role of humans in 2017 and beyond.

Scott Tran 12 min read

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02.

The New Definition of Customer Support

The definition of customer support has changed over time, but today providing good customer support benefits both customers and the companies that provide it.

Emily Triplett Lentz 6 min read

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03.

Stop Defending Customer Support

Careers in customer service and support offer better salaries and carry more clout than ever before. Learn how to grow your career by elevating the profession itself.

Emily Triplett Lentz 5 min read

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04.

The Truth About AI in Customer Service

There’s a lot of misinformation about AI in the customer service space. Let’s set things straight.

Nick Francis

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05.

How to Use Customer Service to Stand Out from the Competition | Help Scout webinars

Learn how to build a successful support-driven business

34 min read

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