Customer service teams have an opportunity to move beyond reactively fixing problems and become drivers of retention and expansion. Here’s the three-part plan!
Kair Kasper • 6 min read
Having highly skilled customer service staff is not enough to succeed. Here's how to build a company wide culture of service.
Shep Hyken • 4 min read
Learn how to build a successful support-driven business
34 min read
Customer-centric companies focus every part of the business on their customers. Help Scout’s founders explain how they think about customer service in their different roles.
Nick Francis • 7 min read
Chris Bowler helps you think through how to organize SaaS support and success teams.
Chris Bowler • 13 min read
True customer focus requires the involvement of the whole team, not just support. Support-driven growth is the path to greater customer experiences.
Mathew Patterson • 1 min read
Customer support isn’t a cost center, it’s a vital bridge between the initial sale and creating long-term value for your customers. Simon Ouderkirk from Automattic challenges customer support teams to fight for the revenue they generate.
Mathew Patterson • 11 min read
A vision is the most essential element in customer service. It's a shared definition of outstanding service that gets everyone on the same page.
Jeff Toister •
Chanita Simms • 7 min read