Blog Author

Mo McKibbin

Mo is Co-head of Post Production Digital Distribution at Apple and is an alum of Help Scout. In addition, she coaches companies on Support Driven Growth strategy. Connect with her on LinkedIn.

Posts by Mo

Getting Started with Support-Driven Growth

Growth & Culture

Getting Started with Support-Driven Growth

Solving Problems Outside Your Domain

Customer Service

Solving Problems Outside Your Domain

Giving Great GIFs for Better Support

Customer Service

Giving Great GIFs for Better Support

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Inside Help Scout

Help Scout Announces Partnership with TD SYNNEX

Product Updates

Help Scout Announces Partnership with TD SYNNEX

Why We Redesigned Inbox

Behind the Scenes

Why We Redesigned Inbox

Navigating Change Management: Transitioning to Inbox 2

Inside Help Scout

Navigating Change Management: Transitioning to Inbox 2

Growth & Culture

Conversation Corner: Making Support a Whole Company Sport

Customer Engagement

Conversation Corner: Making Support a Whole Company Sport

Creating Champions: A Guide to Effective Customer Advocacy

Customer Engagement

Creating Champions: A Guide to Effective Customer Advocacy

How To Create an Outstanding Ecommerce Knowledge Base

How To Create an Outstanding Ecommerce Knowledge Base

Customer Service

A Practical Approach to AI Transparency

Scaling Service

A Practical Approach to AI Transparency

AI and the Race for the Light

AI and the Race for the Light

How to Create a Predictive Customer Service Strategy (and Why You Should)

Leading Service

How to Create a Predictive Customer Service Strategy (and Why You Should)

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