Conversation Corner: Real Support Talk
Watch Help Scout’s own in-house team of Customer Champions in an open conversation about AI and documentation, impactful queue data, new trends in self-service, and more.
Hosted by:
Hillary Noble
Director of Content
Hosted by:
Hillary Noble
Director of Content
The world of customer support is changing. We’ve got new tools, shifting roles on support teams, an evolving relationship with AI, and an uncertain job market. But through all these shifts, two things are still true: 1) the customer experience is what matters most, and 2) our work feels better, and is better, when we do it together.
That’s why members of the Help Scout team host “Conversation Corner” at Support Driven Expo, where support professionals from all over the country and the globe sit down together to talk through ways to deliver the best customer experiences and enjoy the work, even as our industry faces big changes.
We can’t always get together in person, so we took the spirit of Conversation Corner online. In this live discussion, the Help Scout team talked through top-of-mind topics like preparing your internal documentation for AI tools, the trend toward better self-service, support team metrics in the age of AI, and questions submitted by the audience!
Watch this Conversation Corner to hear from:
Alison Groves, Senior Trial Specialist
Kelly Hummell, Senior Technical Support Specialist
Abigail Phillips, VP of Customers
Cameron Mitchell, Product Support Analyst
Kristi Ernst Thompson, Senior Technical Support Specialist
Hillary Noble
Hillary joined Help Scout in 2021 to build and launch In the Works, a publication for founders and growing businesses. Now as Director of Content, she leads the kind and creative bunch who produce content across all of Help Scout’s channels.
When not at work, she could be shooting hoops, strumming a ukulele, or planning her next adventure with her wife and their rambunctious shepherd mix puppy. Connect with her on LinkedIn.
