Live Event

Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI

In this authentic conversation with members of Help Scout’s own customer service team, they discuss the ways AI is changing their jobs, how they really feel about it, and how they’re taking charge of their own career growth.

Hosted by:
Mathew Patterson
Mathew Patterson

Customer Service Educator

Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
Play
Hosted by:
Mathew Patterson
Mathew Patterson

Customer Service Educator

In this conversation and Q&A — recorded live — four frontline support pros from Help Scout talk through the feelings, implications, and opportunities brought on by the expanding role of AI in customer service.

AI can be exciting, scary, helpful, irritating, and intriguing all at once. It’s one thing to think about it conceptually, but when it turns up and starts doing parts of your job, things get very real.

Watch the video to hear the team's initial reactions to using AI in the queue, how those perspectives have changed over time, and how AI (when it's used thoughtfully!) can level up the support they’re able to deliver to customers.

They also share ideas for taking control of your support career growth and trajectory as AI disrupts the existing model.

In this webinar, you’ll hear from:

Recommended Reading
Navigating a Support Career in an AI-Powered World
Navigating a Support Career in an AI-Powered World
AI and the Gravity of Mediocrity
AI and the Gravity of Mediocrity
Conversational AI for Customer Service: How to Get it Right
Conversational AI for Customer Service: How to Get it Right

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Mathew Patterson
Mathew Patterson

After running a support team for years, Mat joined the marketing team at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

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