Photo: Hillary Noble

Blog Author

Hillary Noble

Hillary joined Help Scout in 2021 to build and launch In the Works, a publication for founders and growing businesses. Now as Director of Content, she leads the kind and creative bunch who produce content across all of Help Scout’s channels.

When not at work, she could be shooting hoops, strumming a ukulele, or planning her next adventure with her wife and their rambunctious shepherd mix puppy. Connect with her on LinkedIn.

The Supportive Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Inside Help Scout

View All Posts
Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Behind the Scenes
Why We Redesigned Inbox
View All Posts

Customer Service

View All Posts
A Practical Approach to AI Transparency
Scaling Service
A Practical Approach to AI Transparency
AI and the Race for the Light
Articles
AI and the Race for the Light
How to Create a Predictive Customer Service Strategy (and Why You Should)
Leading Service
How to Create a Predictive Customer Service Strategy (and Why You Should)
View All Posts

Growth & Culture

View All Posts
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
57:35
Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes