Webinar

Support-Driven Growth: Elevating Support Teams to Drive Business Results

 

Why should there be any specialization between customer support and customer success? Support-Driven Growth is a business model wherein customer support teams focus on meaningful work that directly drives revenue.

Join Nick Francis, CEO at Help Scout, Mo McKibbin, Support-Driven Growth at Help Scout, and Simon Ouderkirk, Marketing Data at Automattic, in a conversation about how elevating support teams to proactively drive growth can lead to both more rewarding careers for support professionals, and a better bottom line for the business.

What you’ll learn:

  • What “Support-Driven Growth” means, why it’s important, and how it works
  • How Support-Driven Growth can apply to SaaS, e-commerce, and customer-centric companies across other industries
  • What success looks like for Support-Driven Growth, and how to measure it

The Support Driven Growth Cheat Sheet

Can't attend live? Register anyway! We’ll send out the recording and other downloads to all registrants after the webinar.

Support Driven Growth Cheat Sheet

Download the Support-Driven Growth cheat sheet and learn how to elevate your support team to drive business results.

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