In the early days, it’s easy to keep a close eye on all your customer interactions, but it’s not long before that becomes impossible. You need to find a more scalable way to measure and maintain your customer service quality. The good news is that our panellists have been there, and done that.
Join Beth Trame, Customer Experience Manager at Google Hire, Shervin Talieh, Founder and CEO at PartnerHero and Aprikot.io, and Mathew Patterson, Customer Evangelist at Help Scout, for a chat on how to tell if you’re really doing support well.
What you’ll learn:
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The quality of your customer service will never exceed the quality of the people providing it. Learn how to build, grow, and train a world-class team.
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