Photo: Jessica Greene

Blog Author

Jessica Greene

Jessica is the Director of Demand Generation at TestBox and a Help Scout alum. Connect with her on Twitter or LinkedIn.

Posts by Jessica

How to Identify and Optimize Customer Experience Touchpoints
Growth & Culture
How to Identify and Optimize Customer Experience Touchpoints
Quick Start Guide to Creating a Knowledge Base in 6 Steps
Customer Service
Quick Start Guide to Creating a Knowledge Base in 6 Steps
5 Simple Knowledge Base SEO Tips Anyone Can Follow
Customer Service
5 Simple Knowledge Base SEO Tips Anyone Can Follow

Get our best content in your inbox

All the tips, stories, and resources you could ever need or want — straight to your email!

Your privacy matters! Help Scout only uses this info to send content and updates. You may unsubscribe anytime. View our privacy policy for more.

Discover the latest in...

Growth & Culture

View All Posts
A Guide to Elevating Your Ecommerce Game with WhatsApp
Ecommerce
A Guide to Elevating Your Ecommerce Game with WhatsApp
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
From Peer to Peer: A Guide to the C2C Ecommerce Model
Ecommerce
From Peer to Peer: A Guide to the C2C Ecommerce Model
View All Posts

Customer Service

View All Posts
AI Support Metrics: 5 KPIs To Track
Leading Service
AI Support Metrics: 5 KPIs To Track
Boost Your Customer Support Efficiency with AI
Scaling Service
Boost Your Customer Support Efficiency with AI
The 9 Best Social Media Customer Service Software (2024)
Software & Systems
The 9 Best Social Media Customer Service Software (2024)
View All Posts

Inside Help Scout

View All Posts
What’s New in the Inbox: AI drafts, Snooze, Send Later, and More
Product Updates
What’s New in the Inbox: AI drafts, Snooze, Send Later, and More
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
Customer Stories
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
Do You Actually Need a Local Environment?
Engineering
Do You Actually Need a Local Environment?
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Free 15-day TrialGet a Demo