Blog Author

Jessica Greene

Jessica is the Director of Demand Generation at TestBox and a Help Scout alum. Connect with her on Twitter or LinkedIn.

Posts by Jessica

How to Identify and Optimize Customer Experience Touchpoints

Growth & Culture

How to Identify and Optimize Customer Experience Touchpoints

Quick Start Guide to Creating a Knowledge Base in 6 Steps

Customer Service

Quick Start Guide to Creating a Knowledge Base in 6 Steps

5 Simple Knowledge Base SEO Tips Anyone Can Follow

Customer Service

5 Simple Knowledge Base SEO Tips Anyone Can Follow

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Inside Help Scout

Do You Actually Need a Local Environment?

Do You Actually Need a Local Environment?

New in the Queue: AI Drafts, Snooze, and Send Later

Product Updates

New in the Queue: AI Drafts, Snooze, and Send Later

Support Team Mailbag: Managing the Queue

Product Tutorials

Support Team Mailbag: Managing the Queue

Customer Service

Why Great Customer Service Isn’t Just Important, It's a Necessity

Leading Service

Why Great Customer Service Isn’t Just Important, It's a Necessity

Improve Experience with Customer Service Automation

Scaling Service

Improve Experience with Customer Service Automation

How To Use Generative AI in Customer Support

Software & Systems

How To Use Generative AI in Customer Support

Growth & Culture

How To Create an Outstanding Ecommerce Knowledge Base

How To Create an Outstanding Ecommerce Knowledge Base

Customer Engagement Platforms: An Overview

Customer Engagement

Customer Engagement Platforms: An Overview

A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)

A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)

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