Better support platform, better customer support
Help Scout is as intuitive as an email inbox, with powerful features to ensure scaling teams make every customer feel like 1 in a million.
Trusted by more than 12,000 businesses
Support teamsHelp Scout.
Your customers will too.
Unlike complex platforms that are a pain to use, or sales and marketing tools that tack on buggy help desk features, Help Scout gives your team exactly what they need to focus on building customer relationships.
Why customers love Help Scout
No confusing jargon or ticket numbers
Faster, more accurate responses
No frustrating paths of deflection
Multiple outreach and self-help options
Why teams love Help Scout
Familiar interface that feels like your inbox
All messages and context in one view
No more busy work with easy automations
The features you want without the complexity
What you can do with Help Scout
Deliver cross-channel support
Meet customers where they are. Answer requests across channels—like email, Messenger, and chat—accurately and in a timely manner.
Offer self-service options
Reduce support volume by enabling customers to find answers themselves via self-service—saving your team and customers time.
Get actionable insights
Analyze, monitor, and adjust based on detailed reporting. Use it to make your support team better, and provide the best experience for customers.
Make it personal
View customer profile data and conversation history, tag and sort messages to prioritize VIPs, and send messages to unique customer segments.
The features your support team needs
Every feature in Help Scout is built to help you stay productive while building stronger customer relationships. We give you all power without the complexity.
Intuitive email support
The shared inbox that helps your team do more with less, while giving customers a human, helpful experience.
Collaborate with ease
Private notes, collision detection, assignments, and more help your team work better together.
Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.
Organize your inbox
Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.
Track and display customer information to provide better support faster no matter the channel.
Help customers in real-time
Provide 1:1, live support to your customers on your website or in your app.
Start in minutes
Install Beacon on your website or in your app and start chatting with customers right away.
Work together live
Collaborate with the same notes, assignments, and permissions you use to manage email with your team.
Chat on your terms
Chat when your team is available, and seamlessly direct customers to other options when they're not.
Know who you’re talking to
Use tags and customer profiles to provide faster, more personalized help to each customer.
Proactively support with Messages
Promote new products, invite customers to reach out, or make announcements with proactive Messages sent through Beacon.
Target your audience
Use customer properties and events to reach the right customers at the right time with your message.
Build rich messages
Make your messages pop with links, CTAs, images, and more to engage viewers and drive action.
Find what resonates
Track views and clicks on messages over time to learn what your customers care about.
The Messages dashboard gives you a complete view of all Messages, monthly usage, and reporting.
Provide customers instant answers
With a self-service knowledge base, you'll have happier customers and fewer conversations — everyone wins.
Easy to build
Create your Docs site and publish your first article in minutes to start answering frequently asked questions.
Understand customer needs
Report on what your customers are searching for and which articles get the most attention.
Ensure your knowledge base matches your brand with your own with custom company branding.
Organized and searchable
Use categories and collections to organize your articles and make search easy.
Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.
Report on what matters
Track volume, response time, resolutions, user-specific stats, and all your most important KPIs.
Track custom data points
Using tags and custom fields to measure what you care about most, and follow your unique data points.
Create custom views
Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.
Take it with you
Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.
Connect your tech stack
Integrate Help Scout with 90+ tools to keep your business in sync, or create your own experience with developer tools.
Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.
Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.
Take advantage of our open API to make Help Scout work for your specific business needs.
A true platform
All Help Scout products work together out of the box for a powerful, connected support experience.
“Developing a relationship with someone, even if it's through email, is really valuable, and Help Scout's platform makes this possible. Having a conversation that feels human, vs being treated like a ticket number, is essential for building trust.”