Customer Support
Brighten
Their Day
Customer issues and team miscues can create the perfect storm. Make delivering excellent support a breeze when you switch to a platform built for customer-loving teams like yours.
Customer-first, for real
It’s a good look to give great service. That’s why you won’t find ticket numbers or deflection tools here. Don’t you love treating customers like people? We sure do.
Happy spaces, happy faces
Consolidate all those customer conversations into a product your team can grasp in minutes. One team. One inbox. One platform you’ll actually want to use.
Even more helpful help
Give customers answers any way they want them, exactly when they need them–email, social, live chat or in-app. Or let them help themselves with a help center.
Today’s forecast: delightful
with a chance of inbox zero
Sunnier skies, happier customers, and emptier inboxes ahead
Respond to 56% more customer messages in the first year.
Decrease your team’s response times by an average of 30 minutes.
Businesses report increased loyalty by focusing on customer service.
Reduce email volume by 30% with self-serve support.
A platform with everything under the sun
AI features that support
Knock out first drafts, summarize threads, and improve your responses with help from supportive AI features.
Workflows that just flow
Automations make it easy to tackle everything from the simple to the complex. Set it so you don’t forget it.
Tools for every team
From the small and scrappy to the big and bustling, our tools helps teams stay on track, so nothing slips.
Powerful data to personalize
See all the context, data, and previous convos you need to send a custom-tailored response.
Reports your VP will love
Come to your next Zoom meeting with a deck full of data—from productivity to happiness.
Integrations with all the usuals
Our 50+ integrations keep your business in sync. And with our API and SDKs, you can customize things IRL.
I’ve tried every single help desk on the market (and continue to evaluate new solutions), and yet I keep finding myself coming back to Help Scout.
