Manage all your relationships in one place

Your team is juggling requests from distributors, suppliers, and end customers. Use Help Scout to organize the chaos and deliver personal service, faster.

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Industry-leading manufacturing companies trust Help Scout.

Logo: Popov Leather
Logo: Tuft & Needle
Logo: Evermark
Logo: BluDot
Logo: Duraco
Logo: Setra

Deliver speedy service to everyone

High consumer expectations and supply chain issues can leave your customer service team scrambling, but Help Scout ensures you can provide fast, personal service for all the relationships you manage.

Increase productivity 52%

Increase productivity 52%

With Help Scout’s shared inboxes, users are able to respond to 52.6% more messages in their first year.

Make it personal

Make it personal

View the conversation history and data you need to deliver personal service, without toggling between tabs.

Go mobile on iOS or Android

Go mobile on iOS or Android

Use Help Scout on the go! High performing manufacturing service teams are 2.2x more likely to use mobile apps.

All the features your team needs

Make collaboration in a shared inbox a breeze, and reduce email volume by up to 30% with a self-help knowledge base.

Upgrade your email management

Help Scout's shared inbox helps your team do more with less, while giving customers a human, helpful experience.

Collaborate with ease

Assignments, private notes, collision detection, and more help your team work better together.

Organize your inbox

Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.

Automate for efficiency

Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.

Personalize conversations

Track and display customer information to provide better support faster and avoid digging through multiple systems.

More about Email Management
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Provide instant answers

When customers can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.

Easy to build

Create your Docs site and publish your first article in minutes to start answering frequently asked questions.

Understand customer needs

Track what your customers are searching for to learn which articles get the most attention.

Organized and searchable

Use categories and collections to organize your articles and make search easy.

Beautifully branded

Ensure your knowledge base matches your brand with your own with custom company branding.

More about Knowledge Base
Knowledge Base

Out-of-the-box reporting

Use reports to identify your busiest times, increase team efficiency, and know when you’ll need more help.

Report on what matters

Track volume, response time, resolutions, user-specific stats, and all your most important metrics.

Track custom data points

Using tags and custom fields to measure what you care about most, and follow your unique data points.

Create custom views

Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.

Take it with you

Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.

More about Reporting
Reporting

Connect your essential tools

Integrate Help Scout with 90+ tools to keep your teams in sync, or create your own experience with developer tools.

90+ integrations

Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.

Mobile SDKs

Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.

Open API

Take advantage of our open API to make Help Scout work for your specific business needs.

A true platform

All Help Scout products work together out of the box for a powerful, connected support experience.

More about Integrations
Segment.io
BriteVerify
Salesforce
Nicereply
Hively
OnePageCRM
Mixpanel
Segment.io
BriteVerify
Salesforce
Campfire
Constant Contact
Churn Buster
WooCommerce
Freshbooks
Campaign Monitor
FullStory
Campfire
Constant Contact
Churn Buster
Bronto
PipelineDeals
Jira
KISSmetrics
Magento
SnapEngage
Infusionsoft
Bronto
PipelineDeals
Jira

All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.

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Every channel comes standard

All core products are included with every plan

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Transparent pricing

No surprises or hidden fees

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No contracts

Add or remove users whenever you need to

Manufacturing resources and use cases

Manufacturing companies that use Help Scout have happier teams and customers. Learn how with success stories and thought leadership from our award winning blog.

Customer Story: Senneca
Inside Help ScoutCustomer Story: Senneca

Since becoming a Help Scout customer, Senneca Holdings has scaled its support solution without compromising a human customer experience.

Help Desk Software: What To Look For and Must-Have Features
Customer ServiceHelp Desk Software: What To Look For and Must-Have Features

Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team.

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Customer Story: GrabCad
Inside Help ScoutCustomer Story: GrabCad

See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships with nearly 4 million designers, engineers, and manufacturers.

Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
Customer ServiceDistribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?

There are tons of options you can use when sending emails as a business, but each of them has different value depending on your needs.

Get started with Help Scout

A better experience for your team, with a better shared inbox. You’ll be set up in minutes.

Get started
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