Support Toolkit
Explore our collection of free templates, guides, courses, and resources — all designed to help you and your team deliver exceptional customer service.
![Building Your AI Support Stack](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FUKPb2OgOW0Z0d0EyIJNkN%2F45b1ce34d81975a276fbc8d712f0b067%2FAIEbookThumbnail.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=0567d9a4b85aa3032945e053d1766f3f)
![The Best Advice for Scaling Your Shop](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5METQ7Qgno6drzqab6hWFV%2Fa8ecf39c1b5eccb8cd5910687b7c26d0%2Fget-growing.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=801f0769efe065b9f2677d67dc46ef8b)
The Best Advice for Scaling Your Shop
![Help Scout's Guide to Crafting Culture](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1lajc5PChi4Nbq1rINjsO4%2F57237fd2e72f511b4dea71c297d209f9%2FHelpScout-CultureGuide-Thumbnail.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c2127a3646236f03db11d1d735e2741d)
Help Scout's Guide to Crafting Culture
![Getting Started with Social Media Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F641QqkrbgOLj2WAG7vQzbN%2F44d5911a5ed03c3512ecdc7c18f837fd%2FResources-Ebook-SocialMediaSupport-thumbnail.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=8bf085bfae8e5c4cf472f81ff3c33f04)
Getting Started with Social Media Support
![The Art and Craft of Online Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3QpZxkyeNdppTknDFf3Dri%2F3b0772a4b517aca12c2e9dde05bbd727%2FResources-Ebook-ArtandCraftofService-thumbnail.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=331dee40d025385b25e99021ebd642e1)
The Art and Craft of Online Service
![How to Know When It's Time to Hire For Your Support Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3JnWc4HXBL6RjwbV3NkCbU%2Ff422fad33f5c1f1a5bb6a0418ba4c4a6%2F23Q1_blog_when-to-hire-support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=674ab7655506cae260d42a008d267d9b)
How to Know When It's Time to Hire For Your Support Team
![Understanding Consumer Behavior to Convert More Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6SaNU0dkqofi0Fp0fU69OW%2F534adca07db661a795e6a41a3e9d0ffd%2Fconsumer-behavior.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c78ed85d33a715fc7769c1981ff4df3f)
Understanding Consumer Behavior to Convert More Customers
![Step-By-Step Guide: Measuring Customer Service ROI](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6KYyBYibzWhUePMph2nasD%2Fbaf93a208212cc781fdf095264bc8694%2Froi-and-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=831ae12f30962095dcad923d11e049de)
Step-By-Step Guide: Measuring Customer Service ROI
![21 Key Customer Service Skills (and How to Develop Them)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F51AsHLEO6YLvN3uIUQt9WN%2Fc3fb27f272af858c59ae726710c3c96d%2Fcustomer-service-skills.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=169463e2137f7e0f1b8ba9787f7ba77f)
21 Key Customer Service Skills (and How to Develop Them)
![Buyer's Guide to Choosing the Right Customer Support Tool: Ebook](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4XEcCCVe5pgZuvv0HN60bB%2Ffa83ec645fb3c452c6c63aeff3dea238%2FChoosing_the_Right_Customer_Service_Tool_for_Your_Business-Meta.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=479&s=6bd34063c18acbe13618c8bbd54e662f)
Buyer's Guide to Choosing the Right Customer Support Tool: Ebook
![The Complete Guide to Email Management in Higher Education](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2NcwYdpXN9p1TIHUbcPVHM%2F3de5cc1e9d0e9595e2041f0f6497ea89%2FThe_Complete_Guide_to_Email_Management_in_Higher_Education-Thumbnail.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3f4de77fd6f40ca026fb5defaa1d3986)
The Complete Guide to Email Management in Higher Education
![7 Steps to Build a Thriving Customer Service Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2gIoIpzoNkUryk48aOINe%2Fa1cb5fbc1264573ed2feb5f2e2f002ed%2Fbuilding-a-cs-team.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3c75710fadc4950dc13de0e91069bff1)
7 Steps to Build a Thriving Customer Service Team
![The Complete Guide to Email Management in Higher Education: Ebook](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4lJzirYhLWUDp2jTwhqha0%2Ff20df13920d098f027ca16df5d660aac%2FEducation-Ebook-BlogPost.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=811f2f7c7bd39a7f9077b693337c1cc1)
The Complete Guide to Email Management in Higher Education: Ebook
![47 Pro Tips on How to Talk to Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F61vrFhRWhV1qcNW0RNSdvD%2F807f6a84dbe39481ce8e0e00623d7cd1%2FHero_Image.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=1192&s=ab5d9ee9de8c76ede21762904d698d78)
47 Pro Tips on How to Talk to Customers
![Help Scout’s Ultimate Guide to Remote Management](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4F783ipz1oH5KQ1KEzmjaV%2Fdd1ae2e98d24dc2a7bdb2e2b7ce78e5a%2Fultimate-guide-to-remote-management.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f33bb8b1bd5a8cfc379dab59d5646733)
Help Scout’s Ultimate Guide to Remote Management
![Buyer's Guide to Choosing the Right Customer Support Tool](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4XEcCCVe5pgZuvv0HN60bB%2Ffa83ec645fb3c452c6c63aeff3dea238%2FChoosing_the_Right_Customer_Service_Tool_for_Your_Business-Meta.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=479&s=6bd34063c18acbe13618c8bbd54e662f)
Buyer's Guide to Choosing the Right Customer Support Tool
![How to Write Support Emails Your Customers Will Love](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F69XhR1CYcPx3JLIOU1Bx7A%2F7de0f95d7c60b4d9c678920e5ed9a898%2Fmlynne_helpscout2_final.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=228bd70cdd8ad810e729442c8b53dda8)