The best tools for your team

Need help choosing which software will suit your team’s specific needs? We’ve compiled all the resources, roundups, and guides you need to make the right buying decision.

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We did extra research so you don’t have to

Picking the right customer service software for your team shouldn’t be a painful, tedious process. These guides will help you decide which option is best for you.

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The Best Customer Service Software

We dug deep into the features, reviews, and pricing of dozens of tools to compile this list of the best customer service software for 2025.

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The Best Help Desk Software

Discover the 17 best help desk software, including what each is best for, what features each comes with, and how much each costs.

Choosing an Email Ticketing System Our Top 11 Picks
The Best Email Ticketing Systems

Think your team might benefit from using an email ticketing system to manage your incoming and outgoing emails? Here are 12 great options to consider.

The 11 Best Help Desk Ticketing Systems for 2022
The Best Shared Inbox Software

If you're ready to upgrade to a better way of managing team email, consider this list of the 9 best shared inbox tools for 2025.

Looking for a specific type of tool? We've got a list for that

AI Customer Support Software

Whether you're looking to upgrade your existing support processes or exploring AI for the first time, this guide will help you navigate AI customer support solutions and choose the right tool for your team.

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Knowledge Base Software

Whether you’re looking to create a help center or just looking want a better way to organize your work notes, these knowledge base solutions are worth checking out.

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knowledge base options

Email Management Software

Need features to help your team sort and answer emails faster? We put together a list of tools that can change a messy inbox into a neat system for handling customer messages and team communication.

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Email Management Software Options

Free Live Chat Software

There are several free live chat tools you can use to launch chat support without committing to a monthly payment. Explore our top nine picks to find the option that's perfect for your team and use case.

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Beyond the big names

Bigger does not always mean better. Not a fan of the big guys? There are plenty of (less cumbersome) alternatives on the market.

Zendesk alternatives Top 13 Options
The Best Zendesk Alternatives

Learn more about the 11 best Zendesk alternatives, including what types of teams each tool is best for and how each compares to Zendesk.

The 13 Best Intercom Alternatives for Customer Support
The Best Intercom Alternatives

If you’re looking for a better option than Intercom for your business, we’ve got you covered. Take a look at these 13 Intercom alternatives.

Top 11 Freshdesk Alternatives for 2022 (Ranked & Rated)
The Best Freshdesk Alternatives

Discover the 9 best Freshdesk alternatives for different use cases. See how each platform compares on features, pricing, reviews, and more.

11 Best HubSpot Alternatives for Support, CRM, and Marketing
The Best HubSpot Service Hub Alternatives

Outgrown HubSpot Service Hub? These 9 feature-packed alternatives will help you improve your support and keep your costs under control.

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The Best Front Alternatives

Explore the 12 best Front alternatives and compare their features and pricing to find the right shared inbox solution for your team.

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The Best Gorgias Alternatives

Discover the 8 best Gorgias alternatives. Find a replacement with better reporting features, more affordable pricing, and better support.

Have a specific use case? We'll help you find what you need

SaaS Help Desk Software

There is one time-tested solution for standing out as a SaaS company: offering top-notch customer service. And doing that is easier when you have the right help desk.

Explore our favorites
The 11 Best SaaS Knowledge Base Platforms

HIPAA-Compliant Ticketing Systems

In this guide, we break down what help desk HIPAA compliance means and take a look at eight of the best HIPAA-compliant ticketing systems on the market in 2025.

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HIPAA-Compliant Ticketing System

Shopify Customer Service Apps

If you have a Shopify store, then picking a Shopify-friendly help desk is a must. These Shopify customer service apps make it easy to deliver great support.

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Best Shopify Customer Service Apps (Compared)

Ecommerce Help Desk Software

Compare the 10 best ecommerce help desks. These options will help you streamline support, automate workflows, and integrate with Shopify, WooCommerce, and Amazon.

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Ecommerce help desk

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