Top 11 Freshdesk Alternatives for 2022 (Ranked & Rated)

Top 11 Freshdesk Alternatives for 2022 (Ranked & Rated)

If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.

There’s no denying that Freshdesk can be a good tool for some businesses, but certainly not for all of them. One of the main issues is that the app has a whole laundry list of features, which might sound like a good thing. However, most teams only use a few specific features; the rest is clutter.

Another important issue is that the user interface and functionality aren’t as intuitive as many others, and setting up your whole customer support team can take weeks.

This guide will give you an overview of the best Freshdesk alternatives, looking at their key features, unique selling points, pricing, and best use cases.

The 11 best Freshdesk alternatives

Below, we look at the 11 best Freshdesk alternatives, list the key features of each, and offer some insight into what types of teams each alternative works best for:

  1. Help Scout

  2. Keeping

  3. ProProfs

  4. Zoho Desk

  5. Zendesk

  6. Intercom

  7. HubSpot Service Hub

  8. Front

  9. LiveAgent

  10. Salesforce Service Cloud

  11. HappyFox


1. Help Scout

Best Freshdesk alternative for growing teams.

Help Scout is an all-around customer experience-focused support platform. The interface is clean, simple, and easy to understand. You can get your whole customer support workflow up and running within hours, which is great for your team.

As an alternative to Freshdesk, you’ll find that Help Scout is great for growing teams, with features that scale with your business. There isn’t a massive Rolodex of features to learn. Instead, it provides meaningful features that matter the most to customers and support agents:

  • Shared inbox: See all of your support requests in a shared support inbox so your team can always see exactly which customer conversations need to be replied to.

  • Self-service: Docs lets you create a knowledge base that is organized, searchable, and easy to reference.

  • Chat support: When your customers need help right away, you can talk to them in real time using live chat.

  • Customer data: Within Help Scout, you can see customer profiles. You can update profiles manually or use automation to capture data from Beacon.

  • Reports: Help Scout comes loaded with pre-built reporting dashboards so you can see how your team is performing from day one. Need to do more? You can use an API to connect with other data-management tools.

  • Proactive Messages: With Messages, you can send notifications to customers on your website or in your product.

All of the features above are available at one low monthly cost, alongside world-class support from the Help Scout team to help you make the most of the tool.

Pricing: Starting at $20/user per month.

2. Keeping

Best Freshdesk alternative for teams who prefer to stay on Gmail.

Keeping Screenshot

Are you a fan of Gmail? Or would you prefer to not have to log into a dedicated tool to answer support requests? If it’s the latter, then Keeping might be for you. Keeping works by turning Gmail into a fully featured help desk.

If you need to tweak workflow automation or view reports, its clutter-free admin area is one of the most streamlined on this list.

Even though Keeping works inside Gmail, it still has a host of features you expect from help desk software:

  • Shared mailboxes

  • Unlimited help desk ticketing

  • Collision detection

  • Shopify integration

Keeping is a great option for startups with smaller budgets, as well as for those who prefer a small tech stack.

Pricing: Starting at $6/user per month.

3. ProProfs

Best Freshdesk alternative for teams with smaller budgets.

ProProfs Screenshot

Another help desk and customer service software all-rounder is ProProfs. A great option for mid-sized businesses, it’s also bursting with lots of features to help your team members deal with support issues.

ProProfs comes with all the features you expect and on a clean and easy-to-read dashboard:

  • Agent routing

  • SLA management

  • Internal notes and chats

  • Multichannel support

  • Mobile app for agents to support via iOS and Android

All in all, ProProfs can help you streamline your customer support service at a reasonable cost, even if you have multiple teams.

Pricing: Free plan available with limited features.

4. Zoho Desk

Best Freshdesk alternative for sales-focused teams.

Zoho Desk Screenshot

You might know Zoho as an email service provider, CRM provider, or even as a website builder. If so, it may not surprise you to know that Zoho also has a help desk product — Zoho Desk.

If you’re already a user of any of Zoho’s other products, it would make sense to keep your customer service under the same umbrella. In any other case, it could take some time to get used to everything Zoho offers.

Zoho Desk has features that work for lots of different-sized businesses, from freelancers to enterprises:

  • Omnichannel communication

  • Agent productivity tools/reports

  • Call center functionality

  • Self-service knowledge base

  • A chatbot, “Zia,” which works with voice and text

With its telephone features, Zoho Desk is the service on this list most similar to Freshdesk.

Pricing: Free plan available for up to three agents.

5. Zendesk

Best Freshdesk alternative for enterprise companies.

zendesk

Zendesk is another big name in the customer support software space. If you’re running a large business (more than 500 employees), Zendesk is likely a great option for you. While setting up can be daunting at first, the payoff is a solid system that can cope with huge demands.

As you’d expect from a company that specializes in enterprise, Zendesk boasts some large-scale features:

  • Industry-leading support ticket system

  • 1,000+ apps and integrations

  • Workflow automation

  • Multilingual support and content

  • A community forum builder

Whether your customers are contacting you through social media, email, phone, or SMS, Zendesk’s ticket management can help your team manage those requests.

Pricing: Starting at $19/user per month.

6. Intercom

Best Freshdesk alternative for self-service support.

Intercom Screenshot

Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:

  • Live chat

  • Support chatbots

  • A shared inbox

  • Self-serve help articles

  • In-app product tours

Intercom is well suited to businesses that are looking for a tool that does heavy lifting for marketing and sales communications in addition to customer support.

Pricing: Starting at $79 per month, with an extra $19/user per month.

7. HubSpot Service Hub

Best Freshdesk alternative for teams using HubSpot CRM.

HubSpot Service Hub Screenshot

HubSpot is another familiar name for many marketers and sales professionals. If you already use HubSpot for its CRM product, integrating it with the Service Hub is an option for tool consolidation. You can connect your HubSpot CRM data to the Service Hub so your team can get a better context for customer communication.

HubSpot Service Hub has all the tools small to large businesses need (though the prices increase quickly if you need more functionality):

  • Simple ticketing

  • Team email and shared inbox

  • Reporting dashboard

  • Live chat functions

  • Deep integration with Sales and Marketing Hub

If your team prioritizes the need to connect your marketing efforts to customer service, HubSpot Service hub can help.

Pricing: Free plan available.

8. Front

Best Freshdesk alternative for email-only support.

screenshot of front's customer service software

Front resembles a normal email inbox with the ability to respond with either a team/group email or a personal email. It's a good option for support teams who only need email features.

Front is flexible, and as your team grows, you can add more functionality to your help desk by upgrading your subscription

  • Connect unlimited email, SMS, and socials

  • Assign, comment, and @mention team members

  • Use basic rule templates

  • Build your own integrations

  • Use personal email addresses alongside group email addresses

Pricing: Starting at $19/user per month.

9. LiveAgent

Best Freshdesk alternative for live chat support.

screenshot of liveagent's customer service software

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

With LiveAgent, you’ll find features suited to lots of different business types and sizes:

  • Fast live chat

  • Customer portal/knowledge base

  • Call center functionality

  • Popular service integrations

  • A WYSIWYG (what you see is what you get) editor for emails, templates, and knowledge base articles

LiveAgent offers a basic free plan with live chat, phone routing, and a customer portal for the solopreneur, but teams will need its premium plans.

Pricing: Free plan available.

10. Salesforce Service Cloud

Best Freshdesk alternative for teams using Salesforce CRM.

Salesforce Service Cloud Screenshot

Salesforce also provides a help desk product. Like HubSpot Service Hub, picking up the Salesforce help desk is an option if you already use its CRM or marketing products.

Many of the key features mentioned here will be all the more helpful if you integrate other Salesforce products into your stack:

  • Multichannel support

  • Automated admin tasks

  • “Einstein” self-service recommendations

  • Live chat and chatbot functions

  • Personalized support using data from sales and marketing

You can get a feel for Salesforce’s more premium features with a free trial, without the need to give your credit card information.

Pricing: Starting at $25/user per month.

11. HappyFox

Best Freshdesk alternative for teams wanting project management features.

HappyFox Screenshot

If your business is the type that moves quickly and is always building new projects, HappyFox might be a good option for you. Startup builders are probably familiar with project management tools like Kanban-style boards and task lists, and HappyFox builds these right into the help desk software.

HappyFox comes with a suite of tools that help to create a memorable experience:

  • Advanced ticketing system

  • Canned actions (templates)

  • Knowledge base creation

  • Help desk reports

  • A baked-in task management system

With its task management functions, HappyFox can help your agents break down tickets into manageable pieces.

Pricing: Starting at $29/user per month.

Find the right help desk for your company

When it comes to deciding which help desk software is right for you, it often comes down to the details. Freshdesk can be a great option for your business — especially if you want to expand your team into a fully fledged call center.

However, you might want to keep your business online with live chat, email, and social. Whichever the case, finding the right solution involves asking yourself what your business needs are and what tools will best help you address them.

Most of the providers on this list have either a free plan or a free trial, so you can test your options to see what solution fits best.

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Michael Keenan
Michael Keenan

Michael is a SaaS Marketer and SEO living in Guadalajara, Mexico. Through storytelling and data-driven content, his focus is on providing valuable insight and advice on issues that prospects and customers care about most.

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