Telling customers to “keep an eye out” for updates puts the onus on them—not cool. Instead, be proactive and follow up after you’ve fixed a bug they reported or built a feature they wanted.
Emily Triplett Lentz • 5 min read
What is customer success and how does it drive business growth? Ryan Engley of Unbounce shares his thoughts on the value of creating successful customers.
Gregory Ciotti • 19 min read
When it comes to delivering an outstanding customer experience, far too many companies are content with simply keeping up with the Joneses. Here are 8 ways to improve the customer experience strategy.
Help Scout • 10 min read
Learn the 4 stages of the customer support funnel, and you can use it to retain customers.
Molly Wojcik • 6 min read
In the competitive rat race that is “content,” has solving for the customer become a mere footnote?
Gregory Ciotti • 5 min read
Customer success should be part of everything you do. Here's how you can make it happen.
Paul Jun • 2 min read
Bad customer service could be causing your customers to slip away. Here’s the data on the effects of bad service.
Gregory Ciotti • 7 min read
10 studies from social psychology that reveal what your customers WISH you knew about them.