First Impressions Last
The Supportive
First Impressions Last
The Name of the Rose
The Supportive
The Name of the Rose
When Support Teams are Blamed for Product Problems
The Supportive
When Support Teams are Blamed for Product Problems
A Very Help Scout Thanksgiving
The Supportive
A Very Help Scout Thanksgiving
Navigating Product Changes in SaaS Support
The Supportive
Navigating Product Changes in SaaS Support
First Impressions Are Fast Impressions
The Supportive
First Impressions Are Fast Impressions
Going off Script
The Supportive
Going off Script
Artificial Integrity:  Trust, AI, and Customer Service
The Supportive
Artificial Integrity: Trust, AI, and Customer Service
Using ChatGPT for Customer Service
The Supportive
Using ChatGPT for Customer Service
How Distributed Customer Service Teams Improve Each Other’s Skills
The Supportive
How Distributed Customer Service Teams Improve Each Other’s Skills
7 Predictions for Customer Service and Support in 2023
The Supportive
7 Predictions for Customer Service and Support in 2023
Removing customer service accents via AI: The wrong solution to a real problem
The Supportive
Removing customer service accents via AI: The wrong solution to a real problem
A Love Letter to Social Media Customer Service Pros
The Supportive
A Love Letter to Social Media Customer Service Pros
Changing a Company Culture
The Supportive
Changing a Company Culture
If Customer Service Were Really Superheroes
The Supportive
If Customer Service Were Really Superheroes
Guiding clients to email support instead of their account managers
The Supportive
Guiding clients to email support instead of their account managers
Is Google's LaMDA sentient, and if so would it like a job?
The Supportive
Is Google's LaMDA sentient, and if so would it like a job?
03:48
Play
Museum of Customer Support: Ancient Fast Food
The Supportive
Museum of Customer Support: Ancient Fast Food
Help Scout’s Conversation Corner on Experience This!
The Supportive
Help Scout’s Conversation Corner on Experience This!
Teaching Analytical Reading
The Supportive
Teaching Analytical Reading
How to Change Your Team’s Behavior
The Supportive
How to Change Your Team’s Behavior
03:51
Play
Museum of Customer Support: The First Shopping Cart
The Supportive
Museum of Customer Support: The First Shopping Cart
Measuring Customer Service Success More Broadly
The Supportive
Measuring Customer Service Success More Broadly
Encouraging Support Teams To Write Help Docs
The Supportive
Encouraging Support Teams To Write Help Docs
12 Predictions for Customer Service Trends in 2022
The Supportive
12 Predictions for Customer Service Trends in 2022
Fast Food vs. Fine Dining in Customer Service
The Supportive
Fast Food vs. Fine Dining in Customer Service
Dealing With Abusive Customers
The Supportive
Dealing With Abusive Customers
06:27
Play
Museum of Customer Support: The World's Oldest Complaint Letter
The Supportive
Museum of Customer Support: The World's Oldest Complaint Letter
Writing Your Own Customer Service Recipe Book
The Supportive
Writing Your Own Customer Service Recipe Book
Terrifying Tales of Spooky Support
The Supportive
Terrifying Tales of Spooky Support
Annual Planning as a New Customer Support Leader
The Supportive
Annual Planning as a New Customer Support Leader
Visit Sea Sat, the Customer Service Restaurant
The Supportive
Visit Sea Sat, the Customer Service Restaurant
Why Customers Ask Vague Questions (and What To Do About It)
The Supportive
Why Customers Ask Vague Questions (and What To Do About It)
The Book That Changed My Customer Service Career
The Supportive
The Book That Changed My Customer Service Career
The Supportive: A Series for Service Professionals
The Supportive
The Supportive: A Series for Service Professionals
What Should I Include in My Cover Letter?
The Supportive
What Should I Include in My Cover Letter?
Telling My Boss About My True Career Goals
The Supportive
Telling My Boss About My True Career Goals
Being Pushed to Offer Service Level Agreements Too Soon
The Supportive
Being Pushed to Offer Service Level Agreements Too Soon
Balancing Soft-Skills With Technical Ability
The Supportive
Balancing Soft-Skills With Technical Ability
Breaking Into SaaS Support
The Supportive
Breaking Into SaaS Support