The Not-Particularly-Weird Science of Support
Customer support teams can run simple experiments to test their assumptions about response times, staffing, documentation, and AI tools to improve service delivery. Also belly-buttons.
The Supportive
Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.
Subscribe to all things The Supportive
The weekly newsletter plus bonus material for every podcast episode. For customer-centric humans.
The Supportive Weekly
Our best content in your inbox
Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.
Get started with Help Scout
Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.