The Supportive

Episode 5: Escape the Queue
Podcasts
Episode 5: Escape the Queue
Episode 4: Greatest Mistakes in Customer Service History
Podcasts
Episode 4: Greatest Mistakes in Customer Service History
Smile, You’re in an AI Photo
Articles
Smile, You’re in an AI Photo
Episode 3: Secrets of a Product Manager
Podcasts
Episode 3: Secrets of a Product Manager
Episode 2: Self-service is the future of online support
Podcasts
Episode 2: Self-service is the future of online support
Between Two Borgs
Articles
Between Two Borgs
Episode 1: The Future of AI-Enhanced Support Teams
Podcasts
Episode 1: The Future of AI-Enhanced Support Teams
The Supportive Podcast
Podcasts
The Supportive Podcast
Catch Me if You Can
Articles
Catch Me if You Can
First Impressions Last
Articles
First Impressions Last
The Name of the Rose
Articles
The Name of the Rose
When Support Teams are Blamed for Product Problems
Articles
When Support Teams are Blamed for Product Problems
A Very Help Scout Thanksgiving
Articles
A Very Help Scout Thanksgiving
Navigating Product Changes in SaaS Support
Articles
Navigating Product Changes in SaaS Support
First Impressions Are Fast Impressions
Articles
First Impressions Are Fast Impressions
Going off Script
Articles
Going off Script
Artificial Integrity: Trust, AI, and Customer Service
Articles
Artificial Integrity: Trust, AI, and Customer Service
Using ChatGPT for Customer Service
Articles
Using ChatGPT for Customer Service
How Distributed Customer Service Teams Improve Each Other’s Skills
Articles
How Distributed Customer Service Teams Improve Each Other’s Skills
7 Predictions for Customer Service and Support in 2023
Articles
7 Predictions for Customer Service and Support in 2023
Removing customer service accents via AI: The wrong solution to a real problem
Articles
Removing customer service accents via AI: The wrong solution to a real problem
A Love Letter to Social Media Customer Service Pros
Articles
A Love Letter to Social Media Customer Service Pros
Changing a Company Culture
Articles
Changing a Company Culture
If Customer Service Were Really Superheroes
Articles
If Customer Service Were Really Superheroes
Guiding clients to email support instead of their account managers
Articles
Guiding clients to email support instead of their account managers
Is Google's LaMDA sentient, and if so would it like a job?
Articles
Is Google's LaMDA sentient, and if so would it like a job?
03:48
Museum of Customer Support: Ancient Fast Food
Articles
Museum of Customer Support: Ancient Fast Food
Help Scout’s Conversation Corner on Experience This!
Articles
Help Scout’s Conversation Corner on Experience This!
Teaching Analytical Reading
Articles
Teaching Analytical Reading
How to Change Your Team’s Behavior
Articles
How to Change Your Team’s Behavior
03:51
Museum of Customer Support: The First Shopping Cart
Articles
Museum of Customer Support: The First Shopping Cart
Measuring Customer Service Success More Broadly
Articles
Measuring Customer Service Success More Broadly
Encouraging Support Teams To Write Help Docs
Articles
Encouraging Support Teams To Write Help Docs
12 Predictions for Customer Service Trends in 2022
Articles
12 Predictions for Customer Service Trends in 2022
Fast Food vs. Fine Dining in Customer Service
Articles
Fast Food vs. Fine Dining in Customer Service
Dealing With Abusive Customers
Articles
Dealing With Abusive Customers
06:27
Museum of Customer Support: The World's Oldest Complaint Letter
Articles
Museum of Customer Support: The World's Oldest Complaint Letter
Writing Your Own Customer Service Recipe Book
Articles
Writing Your Own Customer Service Recipe Book
Terrifying Tales of Spooky Support
Articles
Terrifying Tales of Spooky Support
Annual Planning as a New Customer Support Leader
Articles
Annual Planning as a New Customer Support Leader
Visit Sea Sat, the Customer Service Restaurant
Articles
Visit Sea Sat, the Customer Service Restaurant
Why Customers Ask Vague Questions (and What To Do About It)
Articles
Why Customers Ask Vague Questions (and What To Do About It)