The Supportive

Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.

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Stop Wasting Happy Customer Reviews
The Supportive

Stop Wasting Happy Customer Reviews

A happy customer leaving a public review is a gift! Don't waste it on generic nothingness. Make your reply count.

Season 2 Episode 07: MacSparky
The Supportive
Season 2 Episode 07: MacSparky
Season 2 Episode 06: NapLab
The Supportive
Season 2 Episode 06: NapLab
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Customer Service

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The 7 Best Help Desk Software for Education in 2026
Customer Service
The 7 Best Help Desk Software for Education in 2026
7 Ways to Improve Customer Service in Property Management
Customer Service
7 Ways to Improve Customer Service in Property Management
The 8 Best Tenant Communication Tools in 2026
Customer Service
The 8 Best Tenant Communication Tools in 2026
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Growth & Culture

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Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
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Product

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Live Event
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Product
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Introducing SLAs: Bring response targets into the Inbox
Product
Introducing SLAs: Bring response targets into the Inbox
Introducing AI Agents: A More Intuitive Way To Manage AI Answers
Product
Introducing AI Agents: A More Intuitive Way To Manage AI Answers
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Editor’s Picks

06:27
Museum of Customer Support: The World's Oldest Complaint Letter
The Supportive
Museum of Customer Support: The World's Oldest Complaint Letter
Between Two Borgs
The Supportive
Between Two Borgs
A Love Letter to Social Media Customer Service Pros
The Supportive
A Love Letter to Social Media Customer Service Pros

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