Knowledge Base Design Tips for Better Self-Service Support
•June 8, 2022
Building and maintaining a knowledge base can be hard work. And getting your customers to visit the knowledge base before asking for help can be even trickier!
A knowledge base isn’t useful if people can’t first find the right information, understand it, and apply it to their questions. Following some simple knowledge base design guidelines can greatly increase the usability of your knowledge base.
This is a chapter in our Ultimate Guide to Using a Knowledge Base for Self-Service Support. When you're ready, check out the other chapters:
Chapter 1 – Knowledge Base 101: Definition, Types, and Benefits
Chapter 2 – Quick Start Guide to Creating a Knowledge Base
Chapter 3 – Knowledge Base Design Tips for Better Self-Service Support