Photo: Alexa Ahrens

Blog Author

Alexa Ahrens

Alexa is a content strategist at Help Scout, where she writes and helps other authors tell stories about customer experience, technology, and company culture. Before working in support and content creation, she worked at a wax museum — an experience that prepared her surprisingly well for a life of storytelling. Connect with her on LinkedIn.

The 5 Best Customer Support Issue Tracking Software in 2026
Customer Service
The 5 Best Customer Support Issue Tracking Software in 2026
Help Scout vs. Gorgias: A Deep-Dive Comparison
Customer Service
Help Scout vs. Gorgias: A Deep-Dive Comparison
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Principled Building: How We Approach AI at Help Scout
Product
Principled Building: How We Approach AI at Help Scout
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
Growth & Culture
Help Scout Unscripted: TV Shows
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
Help Scout Using Help Scout: The Marketing Edition
Product
Help Scout Using Help Scout: The Marketing Edition
Hey Marketers, It’s Time to Log In
Growth & Culture
Hey Marketers, It’s Time to Log In
Show 21 more posts
Help Scout Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Growth & Culture

View All Posts
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
View All Posts

Customer Service

View All Posts
7 Ways to Improve Customer Service in Property Management
Customer Service
7 Ways to Improve Customer Service in Property Management
The 8 Best Tenant Communication Tools in 2026
Customer Service
The 8 Best Tenant Communication Tools in 2026
The 7 Best Ecommerce Help Desks for Customer Support
Customer Service
The 7 Best Ecommerce Help Desks for Customer Support
View All Posts
Live Event
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Product
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Introducing SLAs: Bring response targets into the Inbox
Product
Introducing SLAs: Bring response targets into the Inbox
Introducing AI Agents: A More Intuitive Way To Manage AI Answers
Product
Introducing AI Agents: A More Intuitive Way To Manage AI Answers
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes