While scientists research COVID-19 and doctors work to help the sick, businesses all over the world are faced with massive disruptions and struggle to help their customers in an uncertain time.
For customer service teams across industries, a global crisis like COVID-19 means sudden spikes in customer questions, an avalanche of requests, and a number of unexpected cancellations.
Maintaining exceptional customer service under these conditions is not an easy task. Join Help Scout customer leads, Abigail Phillips, Zainab Allawala and Kelly Hummell for a live discussion on helping your customers through a crisis.
We will share best practices, tips of the trade from our team and give you a chance to ask questions and join the conversation.
Quick tips and advice on effective remote work for individuals, teams and companies.