Improve customer loyalty with this list of 16 customer retention strategies that are backed by academic research and case studies on consumer behavior.
Building customer loyalty isn't easy, but it's worth the effort. Our free 40-page guide is full of research, tips, and ideas on the art of customer loyalty.
Sending handwritten thank-you notes is a great way to establish a personal connection with your customers. Here’s everything you need to get started.
Price increases need to be handled with care. Here’s how (and how not!) to communicate with customers when you need to raise your prices.
Use negative Yelp reviews for customer acquisition by responding with sincerity, honesty and warmth.
Responding to online customer reviews on sites like Yelp isn’t just the nice thing to do — it’s a solid business practice. Here’s why (and how).