Customer Retention

Customer service (or the lack of it) is a key factor in retaining more customers. We’ve got actionable tips and proven examples for helping your support team keep your customers coming back time after time.

6 posts 4 authors


4 Easy and Effective Ways to Invest in Your Customers

Fostering an environment where customers feel loyal to you and your business is a wise investment in the future of your company.

Ty Kiisel 6 min read


Your Customers Don’t Love You As Much As You Do

You may hold a high opinion of your company, but on average most of your customers think you’re just OK.

Emily Triplett Lentz 5 min read


7 Ways to Show Customers You Care

Customer appreciation can be somewhat of a lost art, but smart businesses know that caring gestures turn customers into loyal advocates.

Gregory Ciotti 8 min read


4 Ways to Determine What Your Customer Really Needs

Take the right steps to reach solutions that solve your customers’ core problems.

Emily Triplett Lentz 6 min read


Track Requests to Keep Customers Coming Back

Telling customers to “keep an eye out” for updates puts the onus on them—not cool. Instead, be proactive and follow up after you’ve fixed a bug they reported or built a feature they wanted.

Emily Triplett Lentz 5 min read


The Art of Customer Loyalty: How to Build A Company Customers Love

Building customer loyalty isn't easy, but it's worth the effort. Our free 40-page guide is full of research, tips, and ideas on the art of customer loyalty.