Playlist

Customer Retention

Customer service (or the lack of it) is a key factor in retaining more customers. We’ve got actionable tips and proven examples for helping your support team keep your customers coming back time after time.

6 posts 4 authors

01.

16 Research-Backed Customer Retention Strategies

Improve customer loyalty with this list of 16 customer retention strategies that are backed by academic research and case studies on consumer behavior.

Kaleigh Moore

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02.

The Art of Customer Loyalty

Building customer loyalty isn't easy, but it's worth the effort. Our free 40-page guide is full of research, tips, and ideas on the art of customer loyalty.

Gregory Ciotti

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03.

Writing the Perfect Customer Thank-You Note [+ Examples]

Sending handwritten thank-you notes is a great way to establish a personal connection with your customers. Here’s everything you need to get started.

Help Scout

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04.

Everything You Need to Know About Implementing a Price Increase

Price increases need to be handled with care. Here’s how (and how not!) to communicate with customers when you need to raise your prices.

Elizabeth Wellington

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05.

How to Turn Negative Yelp Reviews Into New Customers

Use negative Yelp reviews for customer acquisition by responding with sincerity, honesty and warmth.

Elizabeth Wellington

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06.

How (and Why) to Respond to Positive Online Reviews

Responding to online customer reviews on sites like Yelp isn’t just the nice thing to do — it’s a solid business practice. Here’s why (and how).

Elizabeth Wellington

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