customer serviceTips for Finding Your Perfect Customer Service Career Path
Learn how to build a great, personalized career in customer service, see some example career paths, and discover the skills you need to thrive.
customer service7 Tips for Becoming a SaaS Support Professional
How do you prepare to switch careers and become a support pro? We have a few tips to share, along with stories about our own career changes.
customer service13 Productivity Hacks to Maximize Your Time
Help Scout team members share their favorite time management tips and tools for work.
customer serviceHelp Scout's Annual Customer Support Salary Study
These customer support salary reports reveals what customer support professionals earn by location, industry, gender and more.
customer serviceCustomer Support Operations: Description, Responsibilities, & Skills
Understand the role of Customer Support Operations in scaling up a customer service team, and learn the responsibilities and skills required to succeed in the role.
customer serviceHow Mailchimp Bridges the Gap Between Support and Product
As teams grow, the gap between product and customer widens. Find out how Mailchimp’s Support Product Analysts bridge that gap.
customer serviceHow to Snag (and Succeed at) a Remote Customer Service Job
Customer service jobs from home are increasingly common — here’s what you need to know to acquire and excel at a home-based customer service job.
customer serviceWhy You Should Set Big Goals (Even If You Might Not Hit Them)
The benefits of setting big goals go beyond what happens when you achieve them.
customer service8 Slack Hacks for Reducing Information Anxiety
Slack doesn’t have to give your team anxiety. Use these tips to move from using group chat as a communication medium to using it as a productivity tool.
customer serviceWhat I Learned About Customer Service While Working at A Bookstore
Andrew is a high school student in Darwin, in the far north of Australia. He dreams of one day becoming an author.
customer serviceThe Art and Science of Getting into the Flow
Cutting-edge psychological research can help us cultivate flow when we’re elbow-deep in work we don’t want to do.
customer serviceHow to Write the Perfect Customer Service Resume
Getting your customer service resume in order and avoiding the most common mistakes isn’t hard, but it does require some planning and effort.
customer serviceHow to Write the Perfect Interview Thank-You Email
Mastering the thank-you email after an interview is both a science and an art, but there is a formula you can follow.
customer serviceWhat My Mechanic Taught Me About Customer Service
4 customer service lessons from a pro who treats people right, and keeps them coming back for decades.
customer serviceThe Value of Doing Things That Scare You
Facing your fears isn’t easy, but doing things that scare you is the best way to grow.
customer service4 Ways to Find Meaningful Opportunities in Customer Support
To spot high-upside opportunities in customer service, be sure to use these 4 practical frameworks.
customer serviceDon't Let Your Professional Shortcomings Hold You Back at Work
Identify your professional shortcomings and learn how to overcome them at work.
customer service9 Tips to Improve Your Customer Support Game
Tips on providing better customer support from experienced customer support professionals
customer serviceThe Best Advice We Ever Received
The best advice ever for your career and life.
customer serviceHow to Break Your Worst Work Habits
The psychology of breaking bad habits is really about changing your routine.
customer serviceSolving Problems Outside Your Domain
Sometimes, due to forces beyond your control, you have to solve customer problems that your product or site didn't create.
customer service3 Approaches to Getting Unstuck
Once you realize you’re stuck, the hard part is over—now you can take tried-and-true measures to unstick yourself.
customer service3 Steps to Making Better Decisions
Understand how your mind creates frames, uses comparisons, and is influenced by intuition.
customer serviceThe Importance of Finishing What You Start
Completing projects might be the most nerve-racking part of your work, but it can also be the most rewarding.
customer serviceThe Science of Setting and Achieving Goals
Understanding the psychology behind setting and meeting goals will help you focus on what matters and improve productivity.
customer serviceMastering the Art of ‘Just Start’
Understanding the psychology of what holds you back from getting started will make you more productive.
customer serviceWhat Psychology Teaches Us About Structuring the Workday
Understanding your brain's natural rhythms can help you make the most of your day.
customer serviceWhy Better Sleep Equals Better Work
Simple yet often overlooked steps to improve your sleep, relationships, and productivity.
customer service7 Ways to Nurture Creativity
Enduring wisdom to push creative types to do better work.
customer serviceThe Hidden Beauty of Constraints
You can make constraints and limitations work to your advantage; all it takes is the right frame of mind.
customer serviceRoutine Disruption: How to Change Your Habits for the Better
Breaking out of everyday behaviors can help you discover new ideas and positive habit changes.
customer serviceEverything Hinges on the Narrative of Your Work
What story do you tell yourself about the work you do? It can make all the difference.
customer serviceHow Practicing Mindfulness Can Lead to Better Decision-Making
Here’s a look into why mindfulness is a desired workplace trait and how you can practice it daily.
customer serviceIf You Aren’t Cringing, You Aren’t Improving
Creating is something you can never do as well as it can be done. Here’s why you should make things anyway.
customer serviceCustomer Support People Need Care, Too
Customer support roles require a lot of resilience, even if you're completely in love with your job.
customer serviceHow Music Affects Your Productivity
Music can positively or negatively affect your productivity at work. Here's what the research says.
customer serviceHow to Recover After a Long Day of Support
Working in customer service can be emotionally exhausting. Giving support staff feedback sessions and time away from the queue can rebuild their resilience.
customer serviceHarsh Truths That Will Make You a Better Support Rep
Customer support isn’t all gifs and happiness. Greg shares a more realistic perspective on the difficult, important work of the customer service team.