Support Careers
Customer Service
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Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
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Navigating a Support Career in an AI-Powered World
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Inside Support: Q&A with Support Leader Brittany Ferguson
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Tips for Finding Your Perfect Customer Service Career Path
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7 Tips for Becoming a SaaS Support Professional
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Will AI-Powered Customer Service Replace Your Job?
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13 Productivity Hacks to Maximize Your Time
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Help Scout's Annual Customer Support Salary Study
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How to Snag (and Succeed at) a Remote Customer Service Job
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Why You Should Set Big Goals (Even If You Might Not Hit Them)
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8 Slack Hacks for Reducing Information Anxiety
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What I Learned About Customer Service While Working at A Bookstore
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The Art and Science of Getting into the Flow
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How to Write the Perfect Customer Service Resume
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How to Write the Perfect Interview Thank-You Email
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The Value of Doing Things That Scare You
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4 Ways to Find Meaningful Opportunities in Customer Support
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Don't Let Your Professional Shortcomings Hold You Back at Work
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The Best Advice We Ever Received
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How to Break Your Worst Work Habits
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Solving Problems Outside Your Domain
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3 Approaches to Getting Unstuck
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3 Steps to Making Better Decisions
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The Importance of Finishing What You Start
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The Science of Setting and Achieving Goals
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Mastering the Art of ‘Just Start’
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What Psychology Teaches Us About Structuring the Workday
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Why Better Sleep Equals Better Work
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7 Ways to Nurture Creativity
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The Hidden Beauty of Constraints
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Routine Disruption: How to Change Your Habits for the Better
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How Practicing Mindfulness Can Lead to Better Decision Making
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If You Aren’t Cringing, You Aren’t Improving
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How Music Affects Your Productivity
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Harsh Truths That Will Make You a Better Support Rep
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