Customer Service
customer serviceThe Taming of the Queue: 14 Support Queue Management Tips
Understanding and managing the power of the support queue is critical to a sustainable customer service organization. Consider these 14 tips.
customer serviceGPT-3 and AI in Customer Support
GPT-3 has been making news recently, so it’s worth taking a look to understand what it is and how it might help with customer support.
customer serviceRolling Out Weekend Support
Use these indicators and tips to help you understand when you might want to extend to 7-day support coverage and how to roll it out effectively.
customer serviceHow to Turn Off a Support Channel Gracefully
Practical guidance on when to consider turning off a particular support channel, and how to do it with the least impact on your customers and your team.
customer service3 Strategies for Scaling Up to 24-Hour Customer Service
Offering 24-hour customer service is a fantastic customer benefit. Here are three approaches for successfully expanding your support to 24/7 coverage.
customer serviceHow Cards Against Humanity Maintains Personality While Scaling Support
Cards Against Humanity is a small company with a strong personality and a lot of passionate customers. Discover how their support team scales up while maintaining quality and a clear voice.
customer serviceHow to Determine Your Company’s Multichannel Customer Support Strategy
Which is better, an omnichannel support solution or a custom, multichannel stack? There’s a better middle ground.
customer serviceHow to Quickly Scale Your Customer Service
Looking to scale your support team after overnight success? Check out our webinar with Kickstarter and Lovepop!
customer serviceThe Right (and Wrong) Way to Outsource Customer Support
It's possible to outsource customer support without degrading service quality. Here's what you need to know to outsource the right way.
customer serviceScaling Customer Service on a Growing Team
You've got great customer service, but how do ensure quality as your company grows? Growth brings challenges you need to prepare for.
customer serviceHow We Transitioned to 24-Hour Support
Round-the-clock support is a huge win for customers, but it doesn’t come easily. Here’s how we made the transition.
customer serviceWhy All Hands Support Didn’t Work for Our Company
Anna Brozek, operations director at Big Cartel, explains why her company tried and eventually ended the practice of all hands support.
customer serviceThe Business Case for Loving Customers
Free resource outlining the business reasons for great customer service, why it works, best practices and ways to measure success.
customer serviceEveryone Should Be Feeling the Customer’s Pain
Getting the whole team to answer support questions is the fastest way to ensure your company truly understand the customer experience.
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