Scaling Service
Customer Service
Scaling Service
How AI Can Help You Deliver Multilingual Support
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Data Quality: Why It’s Key To AI Support
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How to Build and Maintain an AI Knowledge Base
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A Practical Approach to AI Transparency
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Understanding AI Ticket Routing: Benefits and Challenges
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Improve Experience with Customer Service Automation
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How 11 Companies Are Using AI for Customer Service
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Help Desk Automation: A Recipe for Better Support
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The Top 10 Benefits of Chatbots in Customer Service
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AI and the Gravity of Mediocrity
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Conversational AI for Customer Service: How To Get It Right
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26 Customer Service Interview Questions (+ Interview Tips)
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How To Optimize Your Support Strategy for Messaging Channels
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Make Customer Support a Team Sport with Light Users
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Tap Into Revenue in the Queue With Light Users
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6 Great Templates for Customer Onboarding Emails
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How To Create an Excellent Customer Engagement Strategy
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Building a Customer-Focused Company
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A Guide to Customer Success Manager Career Paths
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How to Create Great Customer Feedback Email Templates
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8 Free Customer Satisfaction Survey Templates
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How to Write the Best Customer Support Manager Job Description
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Work For Customers, Not Personas
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4 Customer Success Plan Templates and How to Use Them
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Customer Service Hiring: Project Ideas
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Support Team Swarming Vs. Tiering
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Product Support Analyst Job Description: Template and Examples
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Customer Self-Service: Benefits, Tips, and 5 Great Tools
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Scaling Customer Support Without Sacrificing Quality: 15 Tips
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Customer Onboarding Specialist Job Description: Templates and Examples
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Customer Success Specialist Job Description: Template and Examples
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Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
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How to Write a Tier 2 Support Job Description + 5 Examples
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Customer Support Rep Job Description: Template and Examples
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The Taming of the Queue: 14 Support Queue Management Tips
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How to Hire for Customer Service: A Step-by-Step Guide
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Customer Support Job Description: Examples and Best Practices
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Holiday Customer Service: 6 Tips for Scaling Support Spikes
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5 Ways to Automate Support Without Degrading Service
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7 Steps to Build a Thriving Customer Service Team
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Creating Customer Flow
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Rolling Out Weekend Support
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How to Turn Off a Support Channel Gracefully
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3 Strategies for Scaling Up to 24-Hour Customer Service
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Customer Support Operations: Description, Responsibilities, and Skills
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What to Call Your Customer Service and Support Teams
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Scaling Support With Personality at Cards Against Humanity
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How to Determine Your Company’s Multichannel Customer Support Strategy
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How Mailchimp Bridges the Gap Between Support and Product
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The Future of Self-Service
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The Right (and Wrong) Way to Outsource Customer Support
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3 Simple Automations That Free Your Support Team From Tedious Tasks
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How Customer Support Teams Can Maximize Seasonal Downtime
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How We Transitioned to 24-Hour Support
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Why All Hands Support Didn’t Work for Our Company
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The Business Case for Loving Customers
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