Customer Service
How AI Can Help You Deliver Multilingual Support
Data Quality: Why It’s Key To AI Support
How to Build and Maintain an AI Knowledge Base
A Practical Approach to AI Transparency
Understanding AI Ticket Routing: Benefits and Challenges
Improve Experience with Customer Service Automation
How 11 Companies Are Using AI for Customer Service
Help Desk Automation: A Recipe for Better Support
The Top 10 Benefits of Chatbots in Customer Service
AI and the Gravity of Mediocrity
Conversational AI for Customer Service: How To Get It Right
26 Customer Service Interview Questions (+ Interview Tips)
How To Optimize Your Support Strategy for Messaging Channels
Make Customer Support a Team Sport with Light Users
Tap Into Revenue in the Queue With Light Users
6 Great Templates for Customer Onboarding Emails
How To Create an Excellent Customer Engagement Strategy
Building a Customer-Focused Company
A Guide to Customer Success Manager Career Paths
How to Create Great Customer Feedback Email Templates
8 Free Customer Satisfaction Survey Templates
How to Write the Best Customer Support Manager Job Description
Work For Customers, Not Personas
4 Customer Success Plan Templates and How to Use Them
Customer Service Hiring: Project Ideas
Support Team Swarming Vs. Tiering
Product Support Analyst Job Description: Template and Examples
Customer Self-Service: Benefits, Tips, and 5 Great Tools
Scaling Customer Support Without Sacrificing Quality: 15 Tips
Customer Onboarding Specialist Job Description: Templates and Examples
Customer Success Specialist Job Description: Template and Examples
Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
How to Write a Tier 2 Support Job Description + 5 Examples
Customer Support Rep Job Description: Template and Examples
The Taming of the Queue: 14 Support Queue Management Tips
How to Hire for Customer Service: A Step-by-Step Guide
Customer Support Job Description: Examples and Best Practices
Holiday Customer Service: 6 Tips for Scaling Support Spikes
5 Ways to Automate Support Without Degrading Service
7 Steps to Build a Thriving Customer Service Team
Creating Customer Flow
Rolling Out Weekend Support
How to Turn Off a Support Channel Gracefully
3 Strategies for Scaling Up to 24-Hour Customer Service
Customer Support Operations: Description, Responsibilities, and Skills
What to Call Your Customer Service and Support Teams
Scaling Support With Personality at Cards Against Humanity
How to Determine Your Company’s Multichannel Customer Support Strategy
How Mailchimp Bridges the Gap Between Support and Product
The Future of Self-Service
The Right (and Wrong) Way to Outsource Customer Support
3 Simple Automations That Free Your Support Team From Tedious Tasks
How Customer Support Teams Can Maximize Seasonal Downtime
How We Transitioned to 24-Hour Support
Why All Hands Support Didn’t Work for Our Company
The Business Case for Loving Customers
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