customer serviceThe Taming of the Queue: 14 Support Queue Management Tips

Understanding and managing the power of the support queue is critical to a sustainable customer service organization. Consider these 14 tips.

customer serviceGPT-3 and AI in Customer Support

GPT-3 has been making news recently, so it’s worth taking a look to understand what it is and how it might help with customer support.

customer serviceRolling Out Weekend Support

Use these indicators and tips to help you understand when you might want to extend to 7-day support coverage and how to roll it out effectively.

customer serviceHow to Turn Off a Support Channel Gracefully

Practical guidance on when to consider turning off a particular support channel, and how to do it with the least impact on your customers and your team.

customer service3 Strategies for Scaling Up to 24-Hour Customer Service

Offering 24-hour customer service is a fantastic customer benefit. Here are three approaches for successfully expanding your support to 24/7 coverage.

customer serviceHow Cards Against Humanity Maintains Personality While Scaling Support

Cards Against Humanity is a small company with a strong personality and a lot of passionate customers. Discover how their support team scales up while maintaining quality and a clear voice.

customer serviceHow to Determine Your Company’s Multichannel Customer Support Strategy

Which is better, an omnichannel support solution or a custom, multichannel stack? There’s a better middle ground.

customer serviceHow to Quickly Scale Your Customer Service

Looking to scale your support team after overnight success? Check out our webinar with Kickstarter and Lovepop!

customer serviceThe Right (and Wrong) Way to Outsource Customer Support

It's possible to outsource customer support without degrading service quality. Here's what you need to know to outsource the right way.

customer serviceScaling Customer Service on a Growing Team

You've got great customer service, but how do ensure quality as your company grows? Growth brings challenges you need to prepare for.

customer serviceHow We Transitioned to 24-Hour Support

Round-the-clock support is a huge win for customers, but it doesn’t come easily. Here’s how we made the transition.

customer serviceWhy All Hands Support Didn’t Work for Our Company

Anna Brozek, operations director at Big Cartel, explains why her company tried and eventually ended the practice of all hands support.

customer serviceThe Business Case for Loving Customers

Free resource outlining the business reasons for great customer service, why it works, best practices and ways to measure success.

customer serviceEveryone Should Be Feeling the Customer’s Pain

Getting the whole team to answer support questions is the fastest way to ensure your company truly understand the customer experience.

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