Customer Service
Customer Service


Customer Service
How To Be Heard By Your Product Team

Customer Service
Paid SaaS Support: How To Offer It and Why It Matters

Customer Service
Omnichannel Customer Service 101: Definition, Benefits, & Tips

Customer Service
How to Know When It's Time to Hire For Your Support Team

Customer Service
11 Key Customer Service Metrics + 4 Real Example Reports

Customer Service
How To Make the Most of Your Customer Support Data

Customer Service
How Support Teams Can Improve Customer Retention

Customer Service
The 8 Best Customer Service Channels (& How to Pick Them)

Customer Service
19 Actionable Help Desk Metrics for Customer Support Teams

Customer Service
14 Actionable Live Chat Metrics to Start Tracking Today

Customer Service
Announcing Help Scout's 2021 Customer Service Awards

Customer Service
9 Actionable Knowledge Base Metrics to Start Tracking Today

Customer Service
10 Ways to Improve Your Customer Service Security

Customer Service
How to Measure Customer Service Quality: Methods & Tools

Customer Service
How to Recognize, Reduce, and Repair Customer Service Burnout

Customer Service
How to Build a Strong Customer Service Culture

Customer Service
Customer Service Training: 21+ Tips, Activities, and Courses

Customer Service
How to Implement Live Chat With a Small Support Team

Customer Service
How to Set Customer Service Goals (+ 9 Example Goals)

Customer Service
Announcing Help Scout's 2020 Customer Service Awards

Customer Service
21 Key Customer Service Skills (and How to Develop Them)

Customer Service
Writing an Effective Apology Letter to Customers (+ 5 Examples)

Customer Service
Customer Service Experience: Definition, Tips, & Examples

Customer Service
How to Create an Inspiring Customer Service Philosophy

Customer Service
Time To Resolution: What It Is, Why It Matters, and How to Reduce It

Customer Service
Email Response Times: Benchmarks and Tips for Support

Customer Service
The 6 Best Remote Collaboration Tools for Customer Service Teams

Customer Service
KPIs and Business Practices in the Time of Coronavirus

Customer Service
Step-By-Step Guide: Measuring Customer Service ROI

Customer Service
Crisis Communication Tips for Customer Service Teams

Customer Service
Communicating With Customers During a System Outage

Customer Service
How to Handle Customer Support During Company-Wide Events

Customer Service
Should I Let My Staff Complain About Customers?

Customer Service
Humanize Your Support With Data

Customer Service
Why Analytical Reading Is a Must-Have Skill

Customer Service
Communicating Support Successes to the Wider Company

Customer Service
Support Teams and Technical Writers: A Powerful Partnership

Customer Service
Help Your New Hires Rock: 30/60/90-Day Reviews for Support

Customer Service
How to Fire a Customer (The Right Way) in 5 Steps

Customer Service
How to Hire for Chat and Email Writing Skills
