Customer Service

How a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
Customer ServiceHow a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration

Learn the different ways a shared inbox can improve team performance through better efficiency, transparency, and collaboration.

The 11 Best Help Desk Software for 2022 - Buyer's Guide
Customer ServiceThe 11 Best Help Desk Software for 2022 - Buyer's Guide

Managing customer requests is a hassle without the right tool. These 11 help desk software options will help you get things under control.

The Complete Guide to Email Management in Higher Education
Customer ServiceThe Complete Guide to Email Management in Higher Education

This ebook will guide you through creating high-quality experiences for students, faculty, and staff by taking control of your university inboxes. You’ll discover how to manage high email volumes, coordinate departments and systems, and exceed high communications expectations.

Best Practices and Tips for Implementing a Help Desk
Customer ServiceBest Practices and Tips for Implementing a Help Desk

Are you ready to start using a help desk? Follow this guide full of best practices and tips to ensure that your implementation and evaluation go off without a hitch.

The Ultimate Guide to Email Management for Education
Customer ServiceThe Ultimate Guide to Email Management for Education

Is email overwhelming your staff? Learn how the right strategies and tools can improve email management for education professionals.

Help Desk vs. Service Desk: Which Is Best for You?
Customer ServiceHelp Desk vs. Service Desk: Which Is Best for You?

When evaluating a help desk vs. a service desk, there are many important considerations to keep in mind. Understand exactly what you’re looking for and how it fits to determine whether a help desk or service desk is best for you.

Live Chat Software for Education: The 11 Best Options
Customer ServiceLive Chat Software for Education: The 11 Best Options

On the hunt for new live chat software for your education program or school? Here are 11 options to consider as you begin your search.

Email vs. Live Chat Support
Customer ServiceEmail vs. Live Chat Support

One of the most impactful things to consider in your support strategy is which channels to use. Both email and live chat support have pros and cons to consider as you expand on your customer support offerings.

The Problem With Gmail and Outlook for Shared Email
Customer ServiceThe Problem With Gmail and Outlook for Shared Email

If you're struggling to manage email with Google Collaborative Inbox or Outlook Shared Mailbox, learn if upgrading to a shared inbox might be right for you.

9 Helpshift Alternatives for Your Customer Communication Needs
Customer Service9 Helpshift Alternatives for Your Customer Communication Needs

There’s no doubt Helpshift is a useful tool, but it is limited. If you’re looking for something more robust, check out our list of nine Helpshift alternatives.

The 7 Best Zoho Desk Alternatives on the Market Today
Customer ServiceThe 7 Best Zoho Desk Alternatives on the Market Today

Whether you’re a current Zoho Desk user or simply searching for other options to check out, we have a list of seven Zoho Desk alternatives for you to consider.

9 Best Live Chat Widgets for Your Business
Customer Service9 Best Live Chat Widgets for Your Business

Live chat widgets are useful tools that can help small businesses deliver an outstanding customer experience. Learn why it’s worth the investment and consider these nine tools.

The 8 Best LiveAgent Alternatives For Customer Support Software
Customer ServiceThe 8 Best LiveAgent Alternatives For Customer Support Software

LiveAgent meets many different needs, but it may not be perfectly suited to everyone. If you’re looking for an alternative, we have 8 options to check out.

The 9 Best Email Support Software Solutions for Your Team
Customer ServiceThe 9 Best Email Support Software Solutions for Your Team

Email is everywhere, especially if you work in customer support. Here’s how to optimize it with email support software.

The 9 Best HappyFox Alternatives on the Market in 2022
Customer ServiceThe 9 Best HappyFox Alternatives on the Market in 2022

If you’re a HappyFox customer who's looking for a new tool, this list of the nine best HappyFox alternatives will help you make a decision.

The 9 Best Help Desk Software for Schools and Universities
Customer ServiceThe 9 Best Help Desk Software for Schools and Universities

Adopting the right help desk software can help administrators at universities, colleges, and school districts reduce email volume by 30%.

The 11 Best Kayako Alternatives for Customer Support in 2022
Customer ServiceThe 11 Best Kayako Alternatives for Customer Support in 2022

Looking for the best customer support tool for your team? We’ve compared 11 different Kayako alternatives to help you find the best option.

The 9 Best Email Collaboration Software Platforms for 2022
Customer ServiceThe 9 Best Email Collaboration Software Platforms for 2022

Want to declutter your sales and support inboxes and drive more revenue? Explore these nine email collaboration software platforms for 2022.

7 Outlook Shared Mailbox Alternatives for Email Collaboration
Customer Service7 Outlook Shared Mailbox Alternatives for Email Collaboration

Is Outlook Shared Mailbox the right solution for your team? Learn the pros and cons, and read about seven alternatives you can consider.

The 17 Best Customer Service Tools for Every Support Team
Customer ServiceThe 17 Best Customer Service Tools for Every Support Team

To get the most out of your customer service team, they need access to the right customer support tools. Here are 17 to consider.

The 7 Best Crisp Alternatives for Customer Support in 2022
Customer ServiceThe 7 Best Crisp Alternatives for Customer Support in 2022

If you’re looking for a dedicated support tool, Crisp may not be your best option. Check out our list of seven Crisp alternatives.

The 9 Best Gmelius Alternatives for Email Collaboration
Customer ServiceThe 9 Best Gmelius Alternatives for Email Collaboration

Looking for the best email collaboration tool for your team? We compared 9 different Gmelius alternatives to help you find the best option.

The 13 Best Intercom Alternatives for Customer Support in 2022
Customer ServiceThe 13 Best Intercom Alternatives for Customer Support in 2022

If you’re looking for a better option than Intercom for your business, we’ve got you covered. Take a look at these 13 Intercom alternatives.

Help Desk Software: What To Look For and Must-Have Features
Customer ServiceHelp Desk Software: What To Look For and Must-Have Features

Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team.

The 11 Best Help Desk Ticketing Systems for 2022
Customer ServiceThe 11 Best Help Desk Ticketing Systems for 2022

Keeping customers happy requires a well-functioning support strategy. The best way to get started is with a help desk ticketing system.

Top 11 Freshdesk Alternatives for 2022 (Ranked & Rated)
Customer ServiceTop 11 Freshdesk Alternatives for 2022 (Ranked & Rated)

Tired of Freshdesk or looking for your first help desk? This list of Freshdesk alternatives will help you find a tool that's right for you.

11 Best HubSpot Alternatives for Support, CRM, and Marketing
Customer Service11 Best HubSpot Alternatives for Support, CRM, and Marketing

These HubSpot alternatives for customer support, sales, and marketing teams will help you streamline your work and save time and money.

Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
Customer ServiceDistribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?

There are tons of options you can use when sending emails as a business, but each of them has different value depending on your needs.

The 9 Best Team Email Management Software for 2022
Customer ServiceThe 9 Best Team Email Management Software for 2022

Team email management software minimizes the stress of organizing, processing, and prioritizing email, improving your team's productivity.

9 Zendesk Alternatives for 2022 (with Side-By-Side Comparison Chart)
Customer Service9 Zendesk Alternatives for 2022 (with Side-By-Side Comparison Chart)

Zendesk is the biggest, but that doesn’t mean it’s the best. Check out our list of 9 Zendesk alternatives to consider for your support team.

The Pros and Cons of Free Help Desks + 5 Options to Consider
Customer ServiceThe Pros and Cons of Free Help Desks + 5 Options to Consider

We weigh the pros and cons of free vs. paid, plus list 5 tools to consider if a free help desk is right for your company's support team.

The 8 Best Hiver Alternatives for Team Collaboration in 2022
Customer ServiceThe 8 Best Hiver Alternatives for Team Collaboration in 2022

Hiver is a step above a shared mailbox, but it still lacks the collaboration tools many teams need. Consider these 8 Hiver alternatives.

Shared Email Account: Types, Tips, and the 9 Best Tools
Customer ServiceShared Email Account: Types, Tips, and the 9 Best Tools

Learn about the various types of shared email accounts, and discover nine tools to consider to improve your team's ability to collaborate.

Buyer's Guide to Choosing the Right Customer Support Tool
Customer ServiceBuyer's Guide to Choosing the Right Customer Support Tool

Use this guide to identify your specific support software needs, understand the types of solutions to look for and get leadership buy-in.

15 Customer Communication Tools to Engage Your Audience
Customer Service15 Customer Communication Tools to Engage Your Audience

Learn about 15 types of customer communication tools you can use to engage your audience and make the most of your customer relationships.

The 7 Best Email Management Software + Features to Look For
Customer ServiceThe 7 Best Email Management Software + Features to Look For

Email management software minimizes the stress of organizing, processing, and prioritizing email, improving your productivity and focus.

The 11 Best Knowledge Base Software Platforms for 2022
Customer ServiceThe 11 Best Knowledge Base Software Platforms for 2022

Learn how knowledge base software can benefit your business, and discover 11 different options to consider for your team.

How FAQ Software Can Help Your Small Business
Customer ServiceHow FAQ Software Can Help Your Small Business

Learn what FAQ software is, how it can benefit your growing business, and a few key features to look for when shopping around.

Google Collaborative Inbox: Pros, Cons, and 5 Alternatives
Customer ServiceGoogle Collaborative Inbox: Pros, Cons, and 5 Alternatives

Learn about the advantages and disadvantages of using Google Collaborative Inbox for customer support, plus discover 5 great alternatives.

The 12 Best Front Alternatives for Shared Email in 2022
Customer ServiceThe 12 Best Front Alternatives for Shared Email in 2022

Learn about the advantages and disadvantages of Front's shared inbox, and discover 9 Front alternatives to consider for your support needs.

11 Top SaaS Help Desk Software for 2022 (Ranked & Rated)
Customer Service11 Top SaaS Help Desk Software for 2022 (Ranked & Rated)

Learn why your company needs a help desk, find out what features to look for when shopping, and discover the 11 best SaaS help desks.

Help Scout: A Team Inbox Built for Customer Support
Customer ServiceHelp Scout: A Team Inbox Built for Customer Support

As any support pro knows, customer service is a team sport. There’s no better way to collaborate than through a team inbox.

Why You Don’t Need an AI Support Chatbot
Customer ServiceWhy You Don’t Need an AI Support Chatbot

While the promise of using a support chatbot is compelling, there are better ways to improve team efficiency while delivering great support.

What to Expect When Shopping for Support Software
Customer ServiceWhat to Expect When Shopping for Support Software

Learn what to expect when shopping for support software, plus tips on how to set your expectations and make the process as simple as possible.

Why Help Desk Software Is a Must-Have for Small Businesses
Customer ServiceWhy Help Desk Software Is a Must-Have for Small Businesses

Help Scout’s small business help desk software lets you create stronger customer relationships, save time, and increase team productivity.

7 Shared Inbox Software to Improve Collaboration in 2022
Customer Service7 Shared Inbox Software to Improve Collaboration in 2022

Learn the difference between distribution lists, shared mailboxes, and shared inboxes, and find the best shared inbox tool for your team.

The 11 Best Live Chat Tools for Customer Support
Customer ServiceThe 11 Best Live Chat Tools for Customer Support

If you're considering adding chat to your support channel mix, start your search by reviewing this list of the 11 best live chat tools.

The 13 Best Customer Service Software Platforms for 2022
Customer ServiceThe 13 Best Customer Service Software Platforms for 2022

If it's time for your team to adopt customer service software, this guide will tell you what you need to know to make the right choice.

Quick Start Guide to Creating a Knowledge Base in 6 Steps
Customer ServiceQuick Start Guide to Creating a Knowledge Base in 6 Steps

Creating a knowledge base doesn't have to be a long, arduous, complex process. Launch a new help center quickly by following these 6 steps.

Creating Knowledge Base Videos: Tips, Tools, and Examples
Customer ServiceCreating Knowledge Base Videos: Tips, Tools, and Examples

Learn why and how to make effective use of video in your knowledge base to help your customers get better answers to their questions more quickly.

Live Chat Support 101: Definition, Benefits, and Best Practices
Customer ServiceLive Chat Support 101: Definition, Benefits, and Best Practices

Discover the benefits of live chat and learn how to effectively deliver live chat support to create better customer experiences.

The 9 Big Benefits of Live Chat for Customer Service Teams
Customer ServiceThe 9 Big Benefits of Live Chat for Customer Service Teams

Learn how adding live chat as a customer service channel can help you improve the customer experience, increase agent productivity, and much more.

The Ultimate Guide to Using a Knowledge Base for Self-Service Support
Customer ServiceThe Ultimate Guide to Using a Knowledge Base for Self-Service Support

Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.

What is a Support Ticket (& Why We Don’t Use That Term)
Customer ServiceWhat is a Support Ticket (& Why We Don’t Use That Term)

A support ticket system treats customers like numbers, not people. That’s why our help desk calls customer interactions “conversations,” not “tickets.”

The HIPAA-Compliant Help Desk Software You Can Trust
Customer ServiceThe HIPAA-Compliant Help Desk Software You Can Trust

Finding a HIPAA-compliant email help desk isn’t easy — we try to make it as simple as possible.

Why Investing in Help Desk Software Increases Your ROI
Customer ServiceWhy Investing in Help Desk Software Increases Your ROI

Learn why investing in software for help desk increases your ROI for customer support.

What Is Contextual Support, and Why Is It Critical to Live Chat?