Customer Service
customer serviceHow FAQ Software Can Help Your Small Business
Learn what FAQ software is, how it can benefit your growing business, and a few key features to look for when shopping around.
customer serviceGoogle Collaborative Inbox: Pros, Cons, and 5 Alternatives
Learn about the advantages and disadvantages of using Google Collaborative Inbox for customer support, plus discover 5 great alternatives.
customer serviceThe 9 Best Front Alternatives for Customer Support Teams
Learn about the advantages and disadvantages of Front's shared inbox, and discover 9 great Front alternatives to consider for your support needs.
customer serviceThe 9 Best SaaS Help Desks + How to Pick the Right Tool
Learn why your company needs a help desk, find out what features to look for when shopping, and discover the 9 best SaaS help desks.
customer serviceHelp Scout: A Team Inbox Built for Customer Support
As any support pro knows, customer service is a team sport. There’s no better way to collaborate than through a team inbox.
customer serviceWhy You Don’t Need an AI Support Chatbot
While the promise of using a support chatbot is compelling, there are better ways to improve team efficiency while still delivering great support.
customer serviceWhat to Expect When Shopping for Support Software
Learn what to expect when shopping for support software, plus tips on how to set your expectations and make the process as simple as possible.
customer serviceWhy Help Desk Software Is a Must-Have for Small Businesses
Help Scout’s small business help desk software lets you create stronger customer relationships, save time, and increase team productivity.
customer serviceShared Inbox 101 + The 7 Best Shared Inbox Tools
Learn the difference between distribution lists, shared mailboxes, and shared inboxes, and find the best shared inbox tool for your team.
customer serviceThe 11 Best Live Chat Tools for Customer Support
If you're considering adding chat to the channels where you offer support, start your search by reviewing this list of the 11 best live chat tools.
customer serviceThe 9 Best Customer Service Software for Small Businesses
If it's time for your team to adopt customer service software, this guide will tell you everything you need to know to make the right choice.
customer serviceQuick Start Guide to Creating a Knowledge Base in 6 Steps
Creating a knowledge base doesn't have to be a long, arduous, complex process. Launch a new help center quickly by following these 6 steps.
customer service10 Live Chat Examples for the Entire Customer Journey
We've pulled together 10 creative live chat examples so you can see how useful chat can be in helping you meet a variety of company goals.
customer service5 Simple Knowledge Base SEO Tips Anyone Can Follow
You don't need to be a professional marketer to get started with knowledge base SEO. Just follow the instructions in this step-by-step guide.
customer serviceHow to Implement Live Chat With a Small Support Team
Implementing live chat doesn’t mean you need to sacrifice support quality or hire a ton more agents. Just follow these best practices.
customer service9 Knowledge Base Tips for a Better Customer Experience
Improve your customer experience by providing customers with the info they need at the moment they need it. Follow these 9 knowledge base tips.
customer service10 Knowledge Base Examples That Get It Right
A knowledge base is one of the best self-service tools you can provide for your customers. Use these 10 stellar knowledge base examples for inspiration.
customer serviceCreating Knowledge Base Videos: Tips, Tools, and Examples
Learn why and how to make effective use of video in your knowledge base to help your customers get better answers to their questions more quickly.
customer service12 Step Guide to Choosing the Best Help Desk Software
Choosing help desk software can feel like a daunting task. This guide will help you pick the right one for your company.
customer serviceWill AI-Powered Customer Service Replace Your Job?
AI has many customer service applications, but that doesn’t mean it will replace human service. A look at the state of AI-powered customer service in 2020.
customer serviceLive Chat Support 101: Definition, Benefits, and Best Practices
Discover the benefits of live chat and learn how to effectively deliver live chat support to create better customer experiences.
customer service21 Key Live Chat Statistics for Customer Service Teams
Live chat creates satisfied customers, delivers faster service, and enables better conversation. Discover its benefits with these 21 live chat statistics.
customer service6 Important Live Chat Tips for Email Support Pros
Delivering quality live chat support requires a specific set of skills. Build on the email support experience you already have with these 6 live chat tips.
customer service8 Live Chat Best Practices and Common Mistakes
If you're finding that live chat is your most challenging support channel, consider adopting these best practices (and avoiding these common mistakes).
customer serviceThe 9 Big Benefits of Live Chat for Customer Service Teams
Learn how adding live chat as a customer service channel can help you improve the customer experience, increase agent productivity, and much more.
customer serviceThe 5 Big Benefits of Team Email Management Software
Take control of your email and get your team on the same page. Here are five ways that team email management software can help.
customer serviceKnowledge Base 101: Definition, Benefits, Examples, and Tips
Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.
customer service8 Best Practices for Writing Effective Knowledge Base Articles
Follow these eight best practices to create knowledge base articles that are informative, engaging, appropriate, and unquestionably clear.
customer serviceWhat is a Support Ticket (& Why We Don’t Use That Term)
A support ticket system treats customers like numbers, not people. That’s why our help desk calls customer interactions “conversations,” not “tickets.”
customer service7 Shared Mailbox Best Practices You Can Put Into Action
If your team operates from a shared mailbox, you’ll appreciate these 7 shared mailbox best practices to streamline your communications.
customer service8 Must-Have Email Management Software Features
See what features make the best email management software so you can save time shopping for a system that fulfills your team’s needs.
customer serviceCreating Customer Flow
Join Nick Francis and Justine Jordan for this webinar to learn why customer flow is critical to growing your business, and how to create it through the thoughtful use of messaging.
customer service7 Tips for Choosing the Best Email Management System
Looking for email management software to help you scale your customer service? Find the perfect tool for your needs by following these 7 tips.
customer serviceThe HIPAA-Compliant Help Desk Software You Can Trust
Finding a HIPAA-compliant email help desk isn’t easy — we try to make it as simple as possible.
customer serviceHumanize Your Support With Data
Giving support teams easy access to relevant contextual data creates better, more human customer service. Here’s how to make it happen.
customer service10 Essential Features of Help Desk Software
These 10 essential features of help desk software will help you narrow down your choices to those that meet at least the minimum requirements.
customer serviceIs Free Help Desk Software Right For You?
Find out if free help desk software is right for you. We outline the pros and cons, and when it’s time to consider upgrading.
customer serviceWhy Investing in Help Desk Software Increases Your ROI
Learn why investing in software for help desk increases your ROI for customer support.
customer serviceHow Email Management Software Improves Customer Support
Learn how email management software improves customer support productivity. See why Help Scout is the best shared inbox for teams.
customer serviceWhat Is Contextual Support, and Why Is It Critical to Live Chat?
Contextual support means meeting customers where they are with relevant answers — and modern live chat software isn’t complete without it.
customer serviceThe Magic of One-to-Many Customer Support
Live chat software is a natural way to scale one-to-one customer service to one-to-many.
customer serviceThe Right Way to Consolidate Your Customer Support Tools
A guide to thoughtfully reducing the number of separate tools your company uses to create and manage the customer service experience, and why it matters.
customer serviceAI, Curiosity, and the Future of Human Customer Service
When AI can answer (some) customer questions, what is the role of humans in support? The answer is bringing human curiosity back into service.
customer serviceNeed a CRM? Consider These Tips First
CRM software, customer relationship management, and customer support are different but related — how do businesses know which they need, and when?
customer serviceThe Future of Self-Service
How will our customers help themselves in 2018 and beyond? A review of the near future of customer self-service technologies and trends.
customer serviceUsing Customer Self-Service to Deliver Better Support
When backed by human support so customers aren't left to fend for themselves, customer self-service is key to delivering excellent support.
customer service3 Ways to Help Your Team Create a Better Self-Service Experience
There is one counterintuitive key to achieving the self-service dream: people. Jeff Toister shares 3 ways to create effective self-service experiences.
customer serviceChoosing Your Perfect Help Desk
customer serviceHelp Document Design for Non-Designers
Simple design principles to make your help documentation clearer, more scannable and more effective.
customer serviceHow Campaign Monitor Redesigned Their Knowledge Base
When you're managing a knowledge base, writing great content is only part of the job. Producing a successful knowledge base means acquiring a whole set of new skills.
customer serviceRevamp Your Knowledge Base Architecture
Redesign your knowledge base and create a better customer experience.
customer service6 Ways to Get More Mileage out of Your Help Content
As you add value to your product, continue adding value to your help docs. These tips will ensure your customer support content is helpful and useful.