Customer ServiceWriting Excellent Customer Service Emails: Tips & Templates
Here are the best tips, tricks, and templates to use to improve your team’s processes for writing exceptional customer service emails.
Customer Service13 Best Practices for Improving Online Customer Service
Online customer service is one of the most important functions at any company. Here’s how to get started and continue improving.
Customer ServiceHow to Deal with Difficult Customers
Every support person needs to know how to deal with difficult customers. Read about different types of difficult customers and the best ways to help them.
Customer Service9 Guiding Principles for Doing Startup Customer Service Well
Follow these nine startup customer service tips to get started creating an excellent experience for your prospects and customers.
Customer ServiceDelivering Excellent B2C Customer Service: 7 Best Practices
B2C customer service differs greatly from its B2B counterpart, and many strategies need to shift to do it well. Follow these 7 tips to excel.
Customer ServiceWhat is SaaS Customer Support? Examples and Best Practices
SaaS customer support has a deeper impact on your business's key metrics than you might think. Here's why it’s important and how to do it well.
Customer Service5 Steps Support Teams Can Take To Get Product Bugs Fixed
Getting a bug fixed in your product is easier said than done. However, there are a few tactics you can use to improve your chances.
Customer ServiceThe Ultimate Guide to Small Business Customer Service
Learn everything you need to know about small business customer service with these tips and strategies from small business leaders.
Customer ServiceTips & Templates for Writing Great Knowledge Base Articles
Here are some tips, tricks, and templates for how to write excellent knowledge base articles that help customers help themselves.
Customer Service18 Customer Service Tips for Financial Services Companies
Financial services customer service can be complicated. Here are the challenges you might face, along with some tips to overcome them.
Customer ServiceManaging Social Media Customer Service: Strategies and Tips
Develop a process for managing social media customer service that best fits your business goals, budget, resources, and customer experience.
Customer Service9 Customer Service Blogs Every Support Pro Should Follow
Here are 9 customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they're so amazing.
Customer Service13 Tips and Best Practices for Real Estate Customer Service
Working in the real estate industry? Use these 13 tips to create a better customer experience and build stronger client relationships.
Customer Service11 Tips on Delivering Great Customer Service in Education
We chatted with support professionals working in education to learn their biggest pain points and the solutions they use to solve them.
Customer Service11 Types of Bad Customer Service (and How To Avoid Them)
Read stories of spectacularly bad customer service, plus get some tips for how to keep situations like these from happening at your company.
Customer ServiceDelivering Great Customer Service in the Healthcare Industry
Delivering top-notch customer service is difficult in any industry, but some – like healthcare – have even more challenges than others.
Customer Service111 Customer Service Statistics and Facts You Shouldn't Ignore
Check out these 111 customer service statistics and facts about new trends, and reconsider how you approach your customer experience.
Customer ServiceHow to Get Started Delivering Proactive Customer Service
Learn what proactive customer service is and why it's important. Learn the steps to take to deliver the proactive support your customers want.
Customer Service101 Inspirational Customer Service Quotes
Delight and motivate your team with Help Scout's hand-picked collection of inspirational customer service quotes from industry thought leaders.
Customer Service10 Live Chat Examples for the Entire Customer Journey
We've pulled together 10 creative live chat examples so you can see how useful chat can be in helping you meet a variety of company goals.
Customer Service5 Simple Knowledge Base SEO Tips Anyone Can Follow
You don't need to be a professional marketer to get started with knowledge base SEO. Just follow the instructions in this step-by-step guide.
Customer ServiceCustomer Support: Definition, Importance, and 8 Essential Tips
Learn what modern customer support is, why it's important, and how it's changed, plus discover 8 essential tips for delivering great customer support.
Customer ServiceStep-By-Step Guide: How to Handle Customer Complaints
Use this simple process for handling customer complaints to turn one-time complainers into lifelong customers and advocates for your business.
Customer Service10 Ways to Deliver Consistently Great Customer Service
Investing in customer service is key to long-term business success. Here are the 10 best ways to consistently deliver great customer service.
Customer Service12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Discover the 12 most useful customer service phrases for improving your support conversations, and learn which 8 common phrases you should avoid.
Customer Service9 Knowledge Base Tips for a Better Customer Experience
Improve your customer experience by providing customers with the info they need at the moment they need it. Follow these 9 knowledge base tips.
Customer Service18 Knowledge Base Examples That Get It Right
These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022.
Customer Service21 Key Live Chat Statistics for Customer Service Teams
Live chat creates satisfied customers, delivers faster service, and enables better conversation. Discover its benefits with these 21 live chat statistics.
Customer Service6 Important Live Chat Tips for Email Support Pros
Delivering quality live chat support requires a specific set of skills. Build on the email support experience you already have with these 6 live chat tips.
Customer Service8 Live Chat Best Practices and Common Mistakes
If you're finding that live chat is your most challenging support channel, consider adopting these best practices (and avoiding these common mistakes).
Customer Service10 Response Templates for Tricky Customer Service Emails
Use these customer service response templates and examples for inspiration to craft the perfect replies to the trickiest emails your team receives.
Customer ServiceGo-To Scripts for 16 Tricky Customer Service Scenarios
Use this guide to train new team members, engage in role-playing exercises, or just refine your own approach to challenging customer service scenarios.
Customer Service7 Shared Mailbox Best Practices You Can Put Into Action
If your team operates from a shared mailbox, you’ll appreciate these 7 shared mailbox best practices to streamline your communications.
Customer Service27 Funny Customer Service Quotes
Brighten up your day and entertain your team with these 28 funny customer service quotes that are sure to make you laugh out loud.
Customer Service5 Boring Customer Service Stories
Great customer service isn’t all about wow moments or heroic interventions. Here are 5 dull tales of excellent service delivered with flash through well-built systems.
Customer ServiceHow To Write a Good Internal Note
Make better use of the private or internal notes feature of your help desk more effectively by following these guidelines for effective, helpful notes.
Customer ServiceThe Art of Troubleshooting for Customer Support Professionals
Increase your support speed and build a more resilient and effective team by teaching the skill and art of troubleshooting for customer service professionals.
Customer ServiceHow to Write Support Emails Your Customers Will Love
Learn how to write a better email to get faster at answering support emails and, more importantly, send responses your customers will love.
Customer Service47 Pro Tips on How to Talk to Customers
Have more successful conversations and improve your customer support with 47 of Help Scout's all-time best tips on how to talk to customers.
Customer ServiceCustomer Service vs. Customer Support: Explained
Customer support is a specific type of customer service involving skills such as documentation, product feedback, and technical problem solving.
Customer Service10 Unforgettable Customer Service Stories
These 10 unforgettable customer service stories will inspire your team and demonstrate the business case for going above and beyond for your customers.
Customer ServiceMigrating a Customer Query Between Support Channels
How to smoothly move a conversation from one channel to another without upsetting your customer.
Customer Service4 Ways to Determine What Your Customer Really Needs
Take the right steps to reach solutions that solve your customers’ core problems.
Customer ServiceReduce Your Support Load Through Better Product Writing
Join Sara Culver from Slack, Carlee Potter of Campaign Monitor, and Mathew Patterson of Help Scout, as they chat on the value of product writing and how to make every word count.
Customer ServiceWriting Support Emails: A Style Guide
When writing customer service emails, you want to be sure you’re communicating clearly. Here’s the playbook.
Customer ServiceInbox Zero: The Fast, Empathetic Way to Get Your Team There
Inbox Zero for customer service teams isn’t a myth. Here’s the best way to get to an empty email inbox.
Customer Service9 Tips for Delivering Time-Sensitive Customer Service Fast
Fast customer service is key in time-sensitive industries like travel — here’s how train booking service Loco2 optimizes for speedy support.
Customer Service8 Tips for How to Approach Cross-Cultural Customer Support
How can you best support customers whose first language isn’t English?
Customer ServiceWhy Your Customer Service Sucks
Is it that people who work in customer service are lazy? That they just don’t care? Or have repeated telephone cord near-strangulations damaged some critical part of their brain? Perhaps.
Customer ServiceThe Future of Customer Service: 10 Trends to Watch
Industry leaders weigh in on the future of customer service with 10 emerging industry trends, including self-service, chatbots, and the role of humans.
Customer ServiceHow to Master Difficult Customer Service Conversations
Communicating bad news to customers can be complicated, but following a few basic guidelines will ensure you say it right the first time and every time.
Customer ServiceHow to Break Up With Abusive Customers
When an abusive customer is making life miserable for your support team, it’s time to let them go. Here’s the playbook.
Customer Service9 Customer Champions Who Received Great Customer Service
Heartwarming stories from customer service professionals about times they received great customer service.
Customer ServiceTaking the Right Tone With Customers
Communicating tone online is hard, especially in customer support. Follow a few best practices and you'll say it right the first time and every time.
Customer ServiceHow 3 Nonprofits Approach Customer Service
Customer service at nonprofits is often a function rather than a department, so success depends on keeping their tools and processes as simple as possible.