Customer Service

How To Write an Auto-Reply Email: 6 Examples
Customer ServiceHow To Write an Auto-Reply Email: 6 Examples

Auto-reply emails can acknowledge your customer and provide great follow-up information without adding additional burden to staff. Take a look at these six examples of how to write an amazing message of your own.

Writing Excellent Customer Service Emails: Tips & Templates
Customer ServiceWriting Excellent Customer Service Emails: Tips & Templates

Here are the best tips, tricks, and templates to use to improve your team’s processes for writing exceptional customer service emails.

13 Best Practices for Improving Online Customer Service
Customer Service13 Best Practices for Improving Online Customer Service

Online customer service is one of the most important functions at any company. Here’s how to get started and continue improving.

How to Deal with Difficult Customers
Customer ServiceHow to Deal with Difficult Customers

Every support person needs to know how to deal with difficult customers. Read about the types of difficult customers and how to help them.

9 Guiding Principles for Doing Startup Customer Service Well
Customer Service9 Guiding Principles for Doing Startup Customer Service Well

Follow these nine startup customer service tips to get started creating an excellent experience for your prospects and customers.

Delivering Excellent B2C Customer Service: 7 Best Practices
Customer ServiceDelivering Excellent B2C Customer Service: 7 Best Practices

B2C customer service differs greatly from its B2B counterpart and many strategies need to shift to do it well. Follow these 7 tips to excel.

What is SaaS Customer Support? Examples and Best Practices
Customer ServiceWhat is SaaS Customer Support? Examples and Best Practices

SaaS customer support has a deeper impact on your business's key metrics than you might think. Here's why it’s important and how to do it well.

5 Steps Support Teams Can Take To Get Product Bugs Fixed
Customer Service5 Steps Support Teams Can Take To Get Product Bugs Fixed

Getting a bug fixed in your product is easier said than done. However, there are a few tactics you can use to improve your chances.

The Ultimate Guide to Small Business Customer Service
Customer ServiceThe Ultimate Guide to Small Business Customer Service

Learn everything you need to know about small business customer service with these tips and strategies from small business leaders.

Tips & Templates for Writing Great Knowledge Base Articles
Customer ServiceTips & Templates for Writing Great Knowledge Base Articles

Here are some tips, tricks, and templates for how to write excellent knowledge base articles that help customers help themselves.

18 Customer Service Tips for Financial Services Companies
Customer Service18 Customer Service Tips for Financial Services Companies

Financial services customer service can be complicated. Here are the challenges you might face, along with some tips to overcome them.

Managing Social Media Customer Service: Strategies and Tips
Customer ServiceManaging Social Media Customer Service: Strategies and Tips

Develop a process for managing social media customer service that best fits your business goals, budget, resources, and customer experience.

9 Customer Service Blogs Every Support Pro Should Follow
Customer Service9 Customer Service Blogs Every Support Pro Should Follow

Here are 9 customer service blogs we love, with breakdowns of what content you can expect to find and details on why they're so amazing.

13 Tips and Best Practices for Real Estate Customer Service
Customer Service13 Tips and Best Practices for Real Estate Customer Service

Working in the real estate industry? Use these 13 tips to create a better customer experience and build stronger client relationships.

11 Tips on Delivering Great Customer Service in Education
Customer Service11 Tips on Delivering Great Customer Service in Education

We chatted with support professionals working in education to learn their biggest pain points and the solutions they use to solve them.

11 Types of Bad Customer Service (and How To Avoid Them)
Customer Service11 Types of Bad Customer Service (and How To Avoid Them)

Read stories of spectacularly bad customer service, plus get some tips for how to keep situations like these from happening at your company.

Delivering Great Customer Service in the Healthcare Industry
Customer ServiceDelivering Great Customer Service in the Healthcare Industry

Delivering top-notch customer service is difficult in any industry, but some – like healthcare – have even more challenges than others.

111 Customer Service Statistics and Facts You Shouldn't Ignore
Customer Service111 Customer Service Statistics and Facts You Shouldn't Ignore

Check out these 111 customer service statistics and facts about new trends, and reconsider how you approach your customer experience.

How to Get Started Delivering Proactive Customer Service
Customer ServiceHow to Get Started Delivering Proactive Customer Service

What proactive customer service is and why it's important. Learn the steps to take to deliver the proactive support your customers want.

101 Inspirational Customer Service Quotes
Customer Service101 Inspirational Customer Service Quotes

Delight and motivate your team with Help Scout's collection of inspirational customer service quotes from industry thought leaders.

10 Live Chat Examples for the Entire Customer Journey
Customer Service10 Live Chat Examples for the Entire Customer Journey

We've pulled together 10 creative live chat examples so you can see how useful chat can be in helping you meet a variety of company goals.

5 Simple Knowledge Base SEO Tips Anyone Can Follow
Customer Service5 Simple Knowledge Base SEO Tips Anyone Can Follow

You don't need to be a professional marketer to get started with knowledge base SEO. Just follow the instructions in this step-by-step guide.

Customer Support: Definition, Importance, and 8 Essential Tips
Customer ServiceCustomer Support: Definition, Importance, and 8 Essential Tips

Learn what modern customer support is, why it's important, and how it's changed, plus discover 8 tips for delivering great customer support.

Step-By-Step Guide: How to Handle Customer Complaints
Customer ServiceStep-By-Step Guide: How to Handle Customer Complaints

Use this simple process for handling customer complaints to turn one-time complainers into lifelong customers.

10 Ways to Deliver Consistently Great Customer Service
Customer Service10 Ways to Deliver Consistently Great Customer Service

Investing in customer service is key to long-term business success. Here are the 10 best ways to deliver great customer service.

10 Unforgettable Customer Service Stories
Customer Service10 Unforgettable Customer Service Stories

These 10 unforgettable customer service stories will inspire your team and demonstrate the case for going above + beyond for your customers.

12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Customer Service12 Customer Service Phrases to Use (+ 8 You Should Avoid)

Discover the 12 most useful customer service phrases for improving your support conversations, and learn which 8 common phrases you should avoid.

9 Knowledge Base Tips for a Better Customer Experience
Customer Service9 Knowledge Base Tips for a Better Customer Experience

Improve your customer experience by providing customers with the info they need at the moment they need it. Follow these 9 knowledge base tips.

18 Knowledge Base Examples That Get It Right
Customer Service18 Knowledge Base Examples That Get It Right

These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022.

21 Key Live Chat Statistics for Customer Service Teams
Customer Service21 Key Live Chat Statistics for Customer Service Teams

Live chat creates satisfied customers, delivers faster service, and enables better conversation. Discover its benefits with these 21 live chat statistics.

6 Important Live Chat Tips for Email Support Pros
Customer Service6 Important Live Chat Tips for Email Support Pros

Delivering quality live chat support requires a specific set of skills. Build on the email support experience you already have with these 6 live chat tips.

8 Live Chat Best Practices and Common Mistakes
Customer Service8 Live Chat Best Practices and Common Mistakes

If you're finding that live chat is your most challenging support channel, consider adopting these best practices (and avoiding these common mistakes).

10 Response Templates for Tricky Customer Service Emails
Customer Service10 Response Templates for Tricky Customer Service Emails

Use these customer service response templates and examples for inspiration to craft the perfect replies to the trickiest emails your team receives.

Go-To Scripts for 16 Tricky Customer Service Scenarios
Customer ServiceGo-To Scripts for 16 Tricky Customer Service Scenarios

Use this guide to train new team members, engage in role-playing exercises, or just refine your own approach to customer service scenarios.

7 Shared Mailbox Best Practices You Can Put Into Action
Customer Service7 Shared Mailbox Best Practices You Can Put Into Action

If your team operates from a shared mailbox, you’ll appreciate these 7 shared mailbox best practices to streamline your communications.

27 Funny Customer Service Quotes
Customer Service27 Funny Customer Service Quotes

Brighten up your day and entertain your team with these 28 funny customer service quotes that are sure to make you laugh out loud.

5 Boring Customer Service Stories
Customer Service5 Boring Customer Service Stories

Great customer service isn’t all about wow moments or heroic interventions. Here are 5 dull tales of excellent service delivered with flash through well-built systems.

How To Write a Good Internal Note
Customer ServiceHow To Write a Good Internal Note

Make better use of the private or internal notes feature of your help desk more effectively by following these guidelines for effective, helpful notes.

The Art of Troubleshooting for Customer Support Professionals
Customer ServiceThe Art of Troubleshooting for Customer Support Professionals

Increase your support speed and build a more effective team by teaching the skill and art of troubleshooting for customer service

How to Write Support Emails Your Customers Will Love
Customer ServiceHow to Write Support Emails Your Customers Will Love

Learn how to write a better email to get faster at answering support emails and, more importantly, send responses your customers will love.

47 Pro Tips on How to Talk to Customers
Customer Service47 Pro Tips on How to Talk to Customers

Have more successful conversations and improve your customer support with 47 of Help Scout's all-time best tips on how to talk to customers.

Customer Service vs. Customer Support: Explained
Customer ServiceCustomer Service vs. Customer Support: Explained

Customer support is a specific type of customer service involving skills such as documentation, product feedback, and technical problem solving.

Migrating a Customer Query Between Support Channels
Customer ServiceMigrating a Customer Query Between Support Channels

How to smoothly move a conversation from one channel to another without upsetting your customer.

4 Ways to Determine What Your Customer Really Needs
Customer Service4 Ways to Determine What Your Customer Really Needs

Take the right steps to reach solutions that solve your customers’ core problems.

Live Event
Reduce Your Support Load Through Better Product Writing
Customer ServiceReduce Your Support Load Through Better Product Writing

Join Sara Culver from Slack, Carlee Potter of Campaign Monitor, and Mathew Patterson of Help Scout, as they chat on the value of product writing and how to make every word count.

Writing Support Emails: A Style Guide
Customer ServiceWriting Support Emails: A Style Guide

When writing customer service emails, you want to be sure you’re communicating clearly. Here’s the playbook.

Inbox Zero: The Fast, Empathetic Way to Get Your Team There
Customer ServiceInbox Zero: The Fast, Empathetic Way to Get Your Team There

Inbox Zero for customer service teams isn’t a myth. Here’s the best way to get to an empty email inbox.

9 Tips for Delivering Time-Sensitive Customer Service Fast
Customer Service9 Tips for Delivering Time-Sensitive Customer Service Fast

Fast customer service is key in time-sensitive industries like travel — here’s how train booking service Loco2 optimizes for speedy support.

8 Tips for How to Approach Cross-Cultural Customer Support
Customer Service8 Tips for How to Approach Cross-Cultural Customer Support

How can you best support customers whose first language isn’t English?

Why Your Customer Service Sucks
Customer ServiceWhy Your Customer Service Sucks

Is it that people who work in customer service are lazy? That they just don’t care? Or have repeated telephone cord near-strangulations damaged some critical part of their brain? Perhaps.

The Future of Customer Service: 10 Trends to Watch
Customer ServiceThe Future of Customer Service: 10 Trends to Watch

Industry leaders weigh in on the future of customer service with 10 emerging industry trends, including self-service, chatbots, and the role of humans.

How to Master Difficult Customer Service Conversations
Customer ServiceHow to Master Difficult Customer Service Conversations

Communicating bad news to customers can be complicated, but following a few basic guidelines will ensure you say it right the first time and every time.

How to Break Up With Abusive Customers
Customer ServiceHow to Break Up With Abusive Customers

When an abusive customer is making life miserable for your support team, it’s time to let them go. Here’s the playbook.

9 Customer Champions Who Received Great Customer Service
Customer Service9 Customer Champions Who Received Great Customer Service

Heartwarming stories from customer service professionals about times they received great customer service.

Taking the Right Tone With Customers
Customer ServiceTaking the Right Tone With Customers

Communicating tone online is hard, especially in customer support. Follow a few best practices and you'll say it right the first time and every time.

How 3 Nonprofits Approach Customer Service
Customer ServiceHow 3 Nonprofits Approach Customer Service

Customer service at nonprofits is often a function rather than a department, so success depends on keeping their tools and processes simple.

9 Tips to Improve Your Customer Support Game
Customer Service9 Tips to Improve Your Customer Support Game

Tips on providing better customer support from experienced customer support professionals

6 Tips for Delivering Effective International Customer Service
Customer Service6 Tips for Delivering Effective International Customer Service

Providing international customer service can be a challenge if you don't offer multilingual customer support. Follow these 6 best practices.

These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face
Customer ServiceThese 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face

In a world where support is often thought of as a cost center, these remarkable customer service stories will remind you of its true potential.

16 Customer Service Tips to Never Forget