customer service5 Steps Support Teams Can Take To Get Product Bugs Fixed

Getting a bug fixed in your product is easier said than done. However, there are a few tactics you can use to improve your chances.

customer serviceThe Ultimate Guide to Small Business Customer Service

Learn everything you need to know about small business customer service with these tips and strategies from small business leaders.

customer serviceTips & Templates for Writing Great Knowledge Base Articles

Here are some tips, tricks, and templates for how to write excellent knowledge base articles that help customers help themselves.

customer service18 Customer Service Tips for Financial Services Companies

Financial services customer service can be complicated. Here are the challenges you might face, along with some tips to overcome them.

customer serviceManaging Social Media Customer Service: Strategies and Tips

Develop a process for managing social media customer service that best fits your business goals, budget, resources, and customer experience.

customer service9 Customer Service Blogs Every Support Pro Should Follow

Here are 9 customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they're so amazing.

customer service13 Tips and Best Practices for Real Estate Customer Service

Working in the real estate industry? Use these 13 tips to create a better customer experience and build stronger client relationships.

customer service11 Tips on Delivering Great Customer Service in Education

We chatted with support professionals working in education to learn their biggest pain points and the solutions they use to solve them.

customer service11 Types of Bad Customer Service (and How To Avoid Them)

Read stories of spectacularly bad customer service, plus get some tips for how to keep situations like these from happening at your company.

customer serviceDelivering Great Customer Service in the Healthcare Industry

Delivering top-notch customer service is difficult in any industry, but some – like healthcare – have even more challenges than others.

customer service111 Customer Service Statistics and Facts You Shouldn't Ignore

Check out these 111 customer service statistics and facts about new trends, and reconsider how you approach your customer experience.

customer serviceB2B Customer Service: What It Is and How To Do It Well

B2B customer service offers a number of complexities that B2C customer service doesn’t. Learn what B2B customer service is and 6 ways to excel at it.

customer serviceHow to Get Started Delivering Proactive Customer Service

Learn what proactive customer service is and why it's important. Learn the steps to take to deliver the proactive support your customers want.

customer service101 Inspirational Customer Service Quotes

Delight and motivate your team with Help Scout's hand-picked collection of inspirational customer service quotes from industry thought leaders.

customer serviceHow to Deliver Great SaaS Support (Founder’s Edition)

Your business depends on your customers. Make sure they get the help they deserve by setting up world-class SaaS support. Here’s how.

customer service10 Live Chat Examples for the Entire Customer Journey

We've pulled together 10 creative live chat examples so you can see how useful chat can be in helping you meet a variety of company goals.

customer service5 Simple Knowledge Base SEO Tips Anyone Can Follow

You don't need to be a professional marketer to get started with knowledge base SEO. Just follow the instructions in this step-by-step guide.

customer serviceCustomer Support: Definition, Importance, and 8 Essential Tips

Learn what modern customer support is, why it's important, and how it's changed, plus discover 8 essential tips for delivering great customer support.

customer service8 Companies with Exceptional Customer Service + Helpful Tips

Learn what exceptional customer service is and how to deliver it at your company, plus browse a list of the 8 best customer service companies.

customer serviceStep-By-Step Guide: How to Handle Customer Complaints

Use this simple process for handling customer complaints to turn one-time complainers into lifelong customers and advocates for your business.

customer service10 Ways to Deliver Consistently Great Customer Service

Investing in customer service is key to long-term business success. Here are the 10 best ways to consistently deliver great customer service.

customer service12 Customer Service Phrases to Use [+ 8 You Should Avoid]

Discover the 12 most useful customer service phrases for improving your support conversations, and learn which 8 common phrases you should avoid.

customer service9 Knowledge Base Tips for a Better Customer Experience

Improve your customer experience by providing customers with the info they need at the moment they need it. Follow these 9 knowledge base tips.

customer service18 Incredible Knowledge Base Examples That Get It Right

These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022.

customer service21 Key Live Chat Statistics for Customer Service Teams

Live chat creates satisfied customers, delivers faster service, and enables better conversation. Discover its benefits with these 21 live chat statistics.

customer service6 Important Live Chat Tips for Email Support Pros

Delivering quality live chat support requires a specific set of skills. Build on the email support experience you already have with these 6 live chat tips.

customer service8 Live Chat Best Practices and Common Mistakes

If you're finding that live chat is your most challenging support channel, consider adopting these best practices (and avoiding these common mistakes).

customer service10 Response Templates for Tricky Customer Service Emails
customer serviceGo-To Scripts for 16 Tricky Customer Service Scenarios

Use this guide to train new team members, engage in role-playing exercises, or just refine your own approach to challenging customer service scenarios.

customer service7 Shared Mailbox Best Practices You Can Put Into Action

If your team operates from a shared mailbox, you’ll appreciate these 7 shared mailbox best practices to streamline your communications.

customer service27 Funny Customer Service Quotes

Brighten up your day and entertain your team with these 28 funny customer service quotes that are sure to make you laugh out loud.

customer service5 Boring Customer Service Stories

Great customer service isn’t all about wow moments or heroic interventions. Here are 5 dull tales of excellent service delivered with flash through well-built systems.

customer serviceHow To Write a Good Internal Note

Make better use of the private or internal notes feature of your help desk more effectively by following these guidelines for effective, helpful notes.

customer serviceThe Art of Troubleshooting for Customer Support Professionals

Increase your support speed and build a more resilient and effective team by teaching the skill and art of troubleshooting for customer service professionals.

customer serviceHow to Write Support Emails Your Customers Will Love

Learn how to write a better email to get faster at answering support emails and, more importantly, send responses your customers will love.

customer service47 Pro Tips on How to Talk to Customers

Have more successful conversations and improve your customer support with 47 of Help Scout's all-time best tips on how to talk to customers.

customer serviceCustomer Service vs. Customer Support: Explained

Customer support is a specific type of customer service involving skills such as documentation, product feedback, and technical problem solving.

customer service10 Unforgettable Customer Service Stories

These 10 unforgettable customer service stories will inspire your team and demonstrate the business case for going above and beyond for your customers.

customer serviceHow to Deal with Difficult Customers

When you work in customer service, figuring out how to deal with difficult customers is part of the job. Here are 9 tips for dealing with difficult customers.

customer serviceMigrating a Customer Query Between Support Channels

How to smoothly move a conversation from one channel to another without upsetting your customer.

customer service4 Ways to Determine What Your Customer Really Needs

Take the right steps to reach solutions that solve your customers’ core problems.

customer service7 Ways to Improve your Online Customer Service

When it comes to doing business online, the fundamentals remain the same while many of the specifics (and the tools) undergo drastic changes. Here are 7 online customer service tips for exceptional customer care.

customer serviceReduce Your Support Load Through Better Product Writing

Join Sara Culver from Slack, Carlee Potter of Campaign Monitor, and Mathew Patterson of Help Scout, as they chat on the value of product writing and how to make every word count.

customer serviceWriting Support Emails: A Style Guide

When writing customer service emails, you want to be sure you’re communicating clearly. Here’s the playbook.

customer serviceInbox Zero: The Fast, Empathetic Way to Get Your Team There

Inbox Zero for customer service teams isn’t a myth. Here’s the best way to get to an empty email inbox.

customer service9 Tips for Delivering Time-Sensitive Customer Service Fast

Fast customer service is key in time-sensitive industries like travel — here’s how train booking service Loco2 optimizes for speedy support.

customer serviceHelp Document Design for Non-Designers

Simple design principles to make your help documentation clearer, more scannable and more effective.

customer service8 Tips for How to Approach Cross-Cultural Customer Support

How can you best support customers whose first language isn’t English?

customer serviceWhy Your Customer Service Sucks

Is it that people who work in customer service are lazy? That they just don’t care? Or have repeated telephone cord near-strangulations damaged some critical part of their brain? Perhaps.

customer serviceThe Future of Customer Service: 10 Trends to Watch

Industry leaders weigh in on the future of customer service with 10 emerging industry trends, including self-service, chatbots, and the role of humans.

customer service5 Customer Service Tips for Early-Stage Startups

Here are five tips for making great customer service viable at an early-stage startup — and even turn your support into a competitive advantage.

customer serviceHow to Master Difficult Customer Service Conversations

Communicating bad news to customers can be complicated, but following a few basic guidelines will ensure you say it right the first time and every time.