Top property management companies trust Help Scout.
Build trust with owners, keep more tenants
Property managers who are slow or non-responsive to maintenance requests are the No. 1 cause of tenant turnover. Help Scout makes it easy to manage a busy email inbox and give faster, more accurate answers.
Respond to 52.6% more emails
Tenants want answers, fast. Help Scout users are able to respond to 52.6% more emails in their first year.
Work smarter, not harder
Use saved replies for answers to common questions and automatically sort, assign, and prioritize your messages.
Stay in touch on the go
Manage all messages in one platform and assist tenants from anywhere using Help Scout’s Android and iOS apps.
All the features your team needs
Make collaboration in a shared inbox a breeze, reduce email volume up to 30% with a self-help knowledge base, and report on performance right out of the box.
Upgrade your email management
Help Scout's shared inbox helps your team do more with less, while giving tenants and owners a human, helpful experience.
Collaborate with ease
Assignments, private notes, collision detection, and more help your team work better together.
Organize your inbox
Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.
Automate for efficiency
Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.
Track and display tenant and owner information to provide better support faster and avoid digging through multiple systems.
Provide instant answers
When tenants and owners can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.
Easy to build
Create your Docs site and publish your first article in minutes to start answering frequently asked questions.
Understand tenant needs
Track what your tenants are searching for to learn which articles get the most attention.
Organized and searchable
Use categories and collections to organize your articles and make search easy.
Ensure your knowledge base matches your brand with your own with custom company branding.
Use reports to identify your busiest times, increase team efficiency, and know when you’ll need more help.
Report on what matters
Track volume, response time, resolutions, user-specific stats, and all your most important metrics.
Track custom data points
Using tags and custom fields to measure what you care about most, and follow your unique data points.
Create custom views
Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.
Take it with you
Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.
Connect your essential tools
Integrate Help Scout with 90+ tools to keep your departments in sync, or create your own experience with developer tools.
Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.
Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.
Take advantage of our open API to make Help Scout work for your specific business needs.
A true platform
All Help Scout products work together out of the box for a powerful, connected support experience.
All-in-one meets affordable
Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.
Every channel comes standard
All core products are included with every plan
No surprises or hidden fees
Add or remove users whenever you need to
Property management resources and use cases
Real estate firms and property managers that use Help Scout have happier teams and clients. Learn how with success stories and thought leadership from our award winning blog.
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