Photo: Diana Price

Blog Author

Diana Price

Diana is an editorial content writer and Help Scout alum, where she wrote about values-driven founders and companies for In the Works and shared stories about the people and practices Inside Help Scout. Connect with her on LinkedIn.

Posts by Diana

Making the Most of Remote Meetings
Growth & Culture
Making the Most of Remote Meetings
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
The Supportive
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
Inside Support: Q&A with Support Leader Brittany Ferguson
The Supportive
Inside Support: Q&A with Support Leader Brittany Ferguson
4 Steps Toward Building a Culture That's Aligned with Company Values
Growth & Culture
4 Steps Toward Building a Culture That's Aligned with Company Values
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
Growth & Culture
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
How to Plan for Connection at Your Remote Company Retreat
Growth & Culture
How to Plan for Connection at Your Remote Company Retreat
Friday Notes Keep Us on the Same Page
Growth & Culture
Friday Notes Keep Us on the Same Page
Interviewing at Help Scout: The Insider Perspective
Growth & Culture
Interviewing at Help Scout: The Insider Perspective
Go Ahead, Learn Something: How Help Scout Empowers Employee Growth
Growth & Culture
Go Ahead, Learn Something: How Help Scout Empowers Employee Growth

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Multilingual Customer Support: Methods and Best Practices
Customer Service
Multilingual Customer Support: Methods and Best Practices
8 Actionable Live Chat Metrics to Start Tracking Today
Customer Service
8 Actionable Live Chat Metrics to Start Tracking Today
Help Scout vs. Zendesk: A Deep-Dive Comparison
Customer Service
Help Scout vs. Zendesk: A Deep-Dive Comparison
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Listen First, Design Later
Product
Listen First, Design Later
Help Scout Using Help Scout: The Marketing Edition
Product
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Product
Support Team Mailbag: Reducing Turnaround Time
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Growth & Culture

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How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
Applying for a Job? Be Intelligent, Not Artificial
Growth & Culture
Applying for a Job? Be Intelligent, Not Artificial
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