Copilot - Coming Soon!
A senior-level sidekick in every conversation
AI Drafts alone has helped us cut email response times by about a third, saving us the equivalent of roughly 2.5 FTEs annually. It helps our team move faster while keeping a human in the loop.
The reply takes 2 minutes. The rest takes the whole morning.
What starts as a simple question often turns into a project: Hunting down an old conversation. Searching the knowledge base. Finding the right tag. Help Scout learns from your past replies, knowledge base, and other custom sources, so it can handle all the extra stuff that slows teams down.
Instant drafts, backed by your judgment.
Generate a quick response based on your past replies instead of searching through them yourself.
Uses your knowledge, and nothing else
Help Scout bases drafts on similar conversations in your Inbox and content from your help center.
Reviewed by your team
Your team can adjust any draft to make sure it’s tailored to the customer.
Ask questions, get suggestions, all without leaving.
Whether you’re trying to remember your upgrade policy or the right tag for billing errors, Copilot will have the answer.
Find any detail in seconds
If it’s in a past conversation, knowledge base article, web page, or custom instruction, Copilot will know.
Speed up triage
Copilot will be able to suggest tags, priority level, next steps, and more so the tasks that keep everything organized always get done.
Stay focused on the conversation
You won't need to open a new tab or hop into Slack when Copilot lives alongside the work.
Summarize, polish, or translate any conversation.
Help Scout can handle all the in-between tasks that make sure your replies hit the right notes.
Catch up in seconds
Summarize that 25-email thread so you can get the essential details without wading through the back-and-forth.
Fix tone and grammar
Tighten up long-winded replies, catch errors, and make sure replies sound on brand.
Translate automatically
Read messages in your language and send in theirs so you can support customers worldwide.
Connect your data to Claude, ChatGPT, and more
Learn more about Help Scout MCP →
Connect Help Scout to the AI tools you already use. With Help Scout MCP, you can securely access your conversations, Docs, and reporting data from compatible AI tools, so the context your team relies on is useful beyond the Inbox too.
Ready to go?
