Photo: Nouran Smogluk

Blog Author

Nouran Smogluk

Nouran is a passionate people manager who believes that work should be a place where people grow, develop, and thrive. She writes for Supported Content and also blogs about a variety of topics, including remote work, leadership, and creating great customer experiences.

Posts by Nouran

How to Build and Maintain an AI Knowledge Base
Customer Service
How to Build and Maintain an AI Knowledge Base
How to Create a Predictive Customer Service Strategy (and Why You Should)
Customer Service
How to Create a Predictive Customer Service Strategy (and Why You Should)
Building a Future in Support: The Demand for AI Skills
Customer Service
Building a Future in Support: The Demand for AI Skills
Creating Champions: A Guide to Effective Customer Advocacy
Growth & Culture
Creating Champions: A Guide to Effective Customer Advocacy
4 Diverse AI Chatbot Examples for Great Customer Service
Customer Service
4 Diverse AI Chatbot Examples for Great Customer Service
Customer Service Management: How to Develop an Effective Strategy
Customer Service
Customer Service Management: How to Develop an Effective Strategy
48 Ecommerce Interview Questions for Hiring the Right Team
Growth & Culture
48 Ecommerce Interview Questions for Hiring the Right Team

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