Help customers right where they need it
Add a Help Scout Beacon to your website or app for free, just like the one that brought you here.
Powering support for 12,000+ companies
Meet Beacon, the powerful support hub created by Help Scout
Put help just a click away
Let customers connect with your team or search your knowledge base, directly from any web page or in-app.
Answer instantly with AI
Automatically resolve questions with Al that learns from your help content, website, and custom sources.
Drive customer engagement
Send proactive messages to guide customers, collect feedback, and make announcements.
Set up in minutes. Go live today.
Choose your channels, customize to match your brand, and deploy your Beacon anywhere you want to help customers. It's that easy.
That's just the beginning
Help Scout is a complete customer support platform where your team can collaborate on every conversation in one place.
Shared inbox
Work together with all the context you need to help customers faster.
Knowledge base
Create a searchable home for content that helps customers help themselves.
Insights & analytics
Tap into signals you can act on before they become issues.
