Growth & Culture

growthThe 11 Best Ecommerce Customer Service Software Platforms

This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support.

growthCustomer Story: Materialesdefabrica.com

Materialesdefabrica.com has become one of the best ecommerce businesses in our sector by using Help Scout as the nexus of our operations. Here's how.

growth5 Practical Ways to Automate Ecommerce Customer Service

Discover 5 practical ways ecommerce companies can consistently deliver a better customer experience using simple help desk automations.

growth7 Retention Marketing Strategies for Ecommerce Merchants

Looking to improve the customer retention rates for your online store? Adopt these seven simple ecommerce retention marketing strategies.

growth8 Strategies to Skyrocket Ecommerce Customer Loyalty

If you’re serious about keeping customers for the long haul, use these eight proven strategies to build customer loyalty for your ecommerce store.

growth7 Best Practices for Effective Ecommerce Customer Service

Implementing these seven highly efficient ecommerce customer service best practices can help you retain customers and grow LTV.

growth5 Reasons Why Every Ecommerce Store Needs Live Chat

Is your ecommerce store reaping the benefits of live chat? Discover five ways you can improve your sales with a live chat tool designed for ecommerce.

growthDoes Your E-Commerce Business Need a Help Desk?

5 questions to help you determine whether help desk software is right for your e-commerce business.

growthHow Ecommerce Companies Use Multiple Instances to Manage Different Customer Groups

These 4 ecommerce companies use Help Scout’s multiple instance feature to provide a personalized experience for different groups of customers.

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