Growth & Culture
Growth & CultureEcommerce Live Chat: Why You Need It + 12 Top Tools
Live chat increases customer satisfaction and conversions while decreasing cart abandonment. Browse the top 12 ecommerce live chat tools.
Growth & CultureThe 8 Best Ecommerce Help Desks On The Market Today
Learn why help desk software is essential for your ecommerce business, and consider these eight options to help you deliver great support.
Growth & CultureReducing and Handling Ecommerce Shipping Cost Complaints
Shipping costs are a primary cause of ecommerce complaints. Here's what support teams can do to reduce complaints and respond effectively.
Growth & CultureThe 11 Best Ecommerce Customer Service Software Platforms
This list of 11 standout ecommerce customer service tools will help you find the perfect tool to improve your company's customer support.
Growth & CultureCustomer Story: Materialesdefabrica.com
Materialesdefabrica.com has become one of the best ecommerce businesses in our sector by using Help Scout as the nexus of our operations. Here's how.
Growth & Culture5 Practical Ways to Automate Ecommerce Customer Service
Discover 5 practical ways ecommerce companies can consistently deliver a better customer experience using simple help desk automations.
Growth & Culture7 Retention Marketing Strategies for Ecommerce Merchants
Looking to improve the customer retention rates for your online store? Adopt these seven simple ecommerce retention marketing strategies.
Growth & Culture8 Strategies to Skyrocket Ecommerce Customer Loyalty
If you’re serious about keeping customers for the long haul, use these eight proven strategies to build customer loyalty for your ecommerce store.
Growth & Culture7 Best Practices for Effective Ecommerce Customer Service
Implementing these seven highly efficient ecommerce customer service best practices can help you retain customers and grow LTV.
Growth & CultureHow Ecommerce Companies Use Multiple Instances to Manage Different Customer Groups
These 4 ecommerce companies use Help Scout’s multiple instance feature to provide a personalized experience for different groups of customers.