Growth & Culture
growthAnnouncing In the Works: A New Publication for Mission-Driven Founders
Help Scout is excited to announce In the Works: a new publication for mission-driven founders who want to stay true to their values as they grow.
growthThe Secret Art of Delegation
Learning how to delegate effectively — whether you’re delegating tasks, responsibilities, or decisions — is an important skill set at work.
growthARPA: A Framework Alternative to the RACI Model
The RACI Matrix makes sense, but it has a few fundamental flaws. ARPA is Help Scout’s alternative to the RACI model.
growthHow to Support Working Parents
Creating a safe space for working parents to be successful in the workplace leads to undeniable benefits for families, and for your business.
growthHow to Communicate Ideas Effectively
Learn how to communicate ideas effectively in both professional and personal settings to avoid miscommunications, save time, and bring the best ideas to life as a team.
growthThe Impact and Value of Taking a Sabbatical from Work
I decided to take a sabbatical from work — here’s what I learned, along with the impact it had on our company.
growthLearn How to Negotiate with these 12 Tactics for Successful Negotiations
Negotiation is fundamentally about human interaction. It’s not about dollars and cents, deal terms, or winning — negotiations are about creating relationships that get everyone to the best result. Learn how to negotiate with these 12 tactics for successful negotiations.
growthHow to Work a 40-Hour Week
Does a 40-hour work week feel out of reach? It doesn’t have to be, when you develop a system and hold yourself accountable.
growthHow to Build a Great Business
5 things your company needs to be great, plus a sneaky sixth tactic that will make your company last from Help Scout CEO, Nick Francis.
growthThe Surprising Reality of Side Hustles: They're Good for Business
Side hustles don't distract employees; they actually make them happier and better at their jobs.
growthA Brief Guide to Better 1:1’s—For Makers and Managers Alike
One on one meetings are key to getting feedback, sharing concerns, and connecting with your colleagues. Here's how to run a great one on one meeting.
growthThe 25 Best Entrepreneur Books on Marketing, Sales, and Support
We compiled the 25 best books for entrepreneurs on marketing, sales, and customer service. Each book is a must-read for aspiring entrepreneurs.
growthOrganizing Teams With Players and Coaches
Effective teams are built upon two types of leadership, domain leadership (players) and people leadership (coaches).
growthOrg Structure Is All in the Execution
Is it better to be flat and manager-free, or traditional and hierarchical? Instead, ask which organizational structure works best for your particular company.
growthThe Psychological Benefits of Writing
What are the psychological benefits of making writing a regular habit? We took a look at the research.
growthWhen Being Nice Isn’t Being Kind
“Just be nice” is emotionally resonant but nutritionally shallow advice. The reality is much more complicated.
growthWhat Really Matters Can’t Be Measured
Many traits that make a business great can’t be traced to a dollar, and that’s okay. What really matters can’t always be measured.
growthHow to Sabotage Any Meeting
Here are the telltale signs of a meeting that has gone completely off the rails.
growthHow Writing Regularly Can Improve Your Creativity and Clarity
A habit of writing often can help enrich your life personally and professionally.
growthHow to Write with Substance
Clarity is the goal when writing to convey meaning to your reader.
growthKeeping Our Overachiever Culture
All successful businesses start with overachieving founders. As a team grows, roles become more specialized and redundant. Learn how we keep our overachiever culture as the company grows.
growthWhy Businesses Have a Hard Time Fixing What’s Broken
Businesses that thrive are able to honor and understand the need to adapt when feedback exposes their flaws.
growthMust Reads for Leaders: 10 Invaluable Books for Moving Hearts and Minds
Books are training weights for the mind. Here are 10 timeless and helpful leadership books to buy.
growthThe Lost Art of Candor in the Workplace
Cultivating candor requires a delicate balance. Teams must carefully tread the line between “brutally honest” and “necessarily honest.”
growth10 Must-See Videos from Stanford Business School
Every entrepreneur can benefit from these 10 videos of leaders doling out straightforward advice.
growthThe Happy Warrior: Research Reveals What Makes a Successful Leader
Here's what established research says about what it takes to inspire, motivate, and manage an exceptional team.
growth10 Academic Insights on Building and Managing an Exceptional Team
Look at 10 of the best studies available to learn what practical things you can do to ensure your team is set up for success.