Growth & Culture

DEI at Help Scout: 2021 Update
Growth & CultureDEI at Help Scout: 2021 Update

As we enter fall 2021, we’re excited to share a new post detailing our progress, efforts, and learnings when it comes to DEI at Help Scout.

Help Scout’s Step-By-Step Remote Hiring Process
Growth & CultureHelp Scout’s Step-By-Step Remote Hiring Process

Remote hiring is a different ball game. Follow this step-by-step remote hiring process to find the best workers for your distributed company

How We Approach Employee Compensation at Help Scout
Growth & CultureHow We Approach Employee Compensation at Help Scout

Employee compensation is complicated, and can get messy without a good plan. Here's how to create (or improve) your compensation strategy.

How Help Scout Mitigates Unconscious Bias in Hiring
Growth & CultureHow Help Scout Mitigates Unconscious Bias in Hiring

If it’s human nature to look for clues, patterns, and data to make decisions, how can we recognize unconscious bias to mitigate it when hiring?

A Retreat Apart: Planning Help Scout’s First Ever Remote Retreat
Growth & CultureA Retreat Apart: Planning Help Scout’s First Ever Remote Retreat

In the midst of a pandemic, we had to cancel our in-person company retreat. Here's what we did to quickly transition to having a remote retreat instead.

Live Event
Building Exceptional Teams and Culture in a Pandemic: Live Q&A
Growth & CultureBuilding Exceptional Teams and Culture in a Pandemic: Live Q&A

Join us for a live discussion with Help Scout’s People Operations leadership about getting your team through the turbulent times of the COVID-19 pandemic.

DEI at Help Scout: Fall 2019 Update
Growth & CultureDEI at Help Scout: Fall 2019 Update

A look at the progress we've made since reporting on D&I efforts at Help Scout six months ago.

27 Company Retreat Ideas Your Team Will Actually Enjoy
Growth & Culture27 Company Retreat Ideas Your Team Will Actually Enjoy

Make your team time inspirational, energizing and fun with these 27 company retreat ideas your team will be sure to talk about all year.

How to Plan a Fun and Productive Company Retreat
Growth & CultureHow to Plan a Fun and Productive Company Retreat

Planning a company retreat takes more work than you’d think. From choosing a location to putting together an agenda, here’s what the process looks like.

DEI at Help Scout: Spring 2019 Update
Growth & CultureDEI at Help Scout: Spring 2019 Update

Our third annual employee survey shows where we’re starting to see positive change take place, as well as the challenges we still face.

6 Steps to Recruiting Like a Human
Growth & Culture6 Steps to Recruiting Like a Human

Recruiting is broken. It’s time for a refresher course in humanity.

DEI at Help Scout: 2018 Update
Growth & CultureDEI at Help Scout: 2018 Update

A look at the progress we’ve made since first reporting on Diversity and Inclusion efforts at Help Scout one year ago

9 Ways to Foster Diversity and Inclusion at Work
Growth & Culture9 Ways to Foster Diversity and Inclusion at Work

You can help foster diversity and inclusion (D&I) in the workplace — no matter what your role is.

DEI at Help Scout: 2017 Update
Growth & CultureDEI at Help Scout: 2017 Update

The steps Help Scout has taken to climb out of diversity debt, and the goals we’re setting to reflect a more representative balance across multiple axes of diversity

How We Use Video to Build Remote Culture
Growth & CultureHow We Use Video to Build Remote Culture

Team building activities can often feel forced, but video is a surprisingly easy way to strengthen company culture and have fun.

How We Replaced Our Weekly All-Hands Meeting with Video
Growth & CultureHow We Replaced Our Weekly All-Hands Meeting with Video

Weekly videos are a fun, easier-than-you-think alternative to all-hands meetings and boring email updates. Here’s how Help Scout does it.

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