Release Notes is our monthly update that highlights the recent product improvements we’ve made, so you can easily stay up to date on what’s new.

Summer is finally here (for the Northern Hemisphere at least), but instead of kicking back, we’re kicking into high gear with a whole slew of mobile app enhancements, redirects for Docs, and some long overdue TLC for New Conversations.

Mobile App Enhancements

Delete conversations

Clear your queue of pesky autoresponders and annoying newsletters with a few taps. Deleting conversations on the iOS app works from both the bulk options menu and the conversation details, just like on desktop.

Help Scout - iOS delete

Swipe to close

Closing conversations is now as easy as waving your finger. Swipe left to close conversations from the folder view.

Help Scout - iOS swipe to close

Open tracking

Keep tabs on when customers have read your replies to conversations with an open tracking link, now visible on mobile.

Help Scout - iOS open tracking

When a customer writes from multiple email addresses, choose which one you reply to from a dropdown.

Docs Redirects

Even old Docs learn new tricks, like redirecting to new articles. If you created a new article to replace an old one or you’re moving from another help desk and want to make sure that any lingering articles correctly redirect to Help Scout Docs, give that old link a new home by setting up a redirect in Docs settings.

Help Scout - Docs redirects

A New Conversation Piece

You might have noticed recently that your New Conversation screen looks a bit different. In addition to cleaning up the UI, the changes we’ve made with New Conversations are more than meets the eye.

We’ve condensed the Name and Email fields into one simple To: field, so you can search both names and emails of customers you have reached out to previously from one place.

Help Scout - new conversation view

We’ve also cleaned up our act on customer profile creation from New Conversations. That means fewer merging customer profiles from typos or errors.

Mo McKibbin

Mo McKibbin

Mo leads Customer Support at Brightback and is an alum of Help Scout. Connect with her on Twitter and LinkedIn.