Inside Help Scout

Here for it: Work + Life
Inside Help ScoutHere for it: Work + Life

Meet Help Scout employees who are committed to their roles — and to hobbies, side hustles, and passion projects.

Straight From the Source: Help Scout Love
Inside Help ScoutStraight From the Source: Help Scout Love

If you want to know what it’s really like to work at Help Scout, read on for the real deal.

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Product Walkthrough: Help Scout for Education
Inside Help ScoutProduct Walkthrough: Help Scout for Education

Need help managing communications at your school or university? See how Help Scout can keep your team working together with ease.

The Beginner’s Guide to Help Scout
Inside Help ScoutThe Beginner’s Guide to Help Scout

This guide will walk you through how to get started with Help Scout. You’ll learn all the fundamentals of the platform, from managing your mailbox to creating self-service support with Docs, Beacon, and more.

Standard vs. Plus Pricing: How to Choose the Right Plan For You
Inside Help ScoutStandard vs. Plus Pricing: How to Choose the Right Plan For You

Learn the difference between the Standard and Plus pricing plan—and which plan is right for you.

How RealtyNinja Supported 300% Customer Growth with Help Scout
Inside Help ScoutHow RealtyNinja Supported 300% Customer Growth with Help Scout

Help Scout is a fantastic support tool, but that’s not all it is. Learn the many ways the RealtyNinja team uses Help Scout to better their business.

Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Inside Help ScoutQuarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!

Release Notes is our quarterly update that highlights recent product improvements we've made so you can easily stay up to date on what's new in Help Scout.

How George Washington University Handled a 22% Increase in Email Traffic
Inside Help ScoutHow George Washington University Handled a 22% Increase in Email Traffic

Learn how the team at George Washington University handled a 22% increase in email traffic using Help Scout.

Make Sure Every Customer Finds an Answer With Docs + Beacon
Inside Help ScoutMake Sure Every Customer Finds an Answer With Docs + Beacon

The Docs + Beacon integration helps your team provide personalized support so your customers can find answers how and when they need to.

Release Notes, March 2022: Previous conversations, user report change, and more!
Inside Help ScoutRelease Notes, March 2022: Previous conversations, user report change, and more!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new

Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
Inside Help ScoutQuarterly Release Notes, December 2021: Targeted Messages, Properties Visibility

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

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How FlexJobs Engages Customers With Proactive Messages
Inside Help ScoutHow FlexJobs Engages Customers With Proactive Messages

Learn how FlexJobs was able to double traffic and contacts during the pandemic as a result of their Beacon and Message setups in Help Scout.

Build Better Customer Relationships With New Targeted Messages
Inside Help ScoutBuild Better Customer Relationships With New Targeted Messages

We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.

Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
Inside Help ScoutQuarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

How to Build a Globally Remote Team That Really Works
Inside Help ScoutHow to Build a Globally Remote Team That Really Works

There is a big difference between “remote, U.S. only” and globally distributed remote teams. Here’s how to build an effective team that spans the globe.

Help Scout’s Ultimate Guide to Remote Management
Inside Help ScoutHelp Scout’s Ultimate Guide to Remote Management

A compilation of the most important remote management lessons Help Scout's Nick Francis learned running a fully remote company for 9+ years.

How Brain.fm Achieved a 95% CSAT Score With Help Scout
Inside Help ScoutHow Brain.fm Achieved a 95% CSAT Score With Help Scout

Learn how Brain.fm uses Help Scout to uphold its user-first mentality and achieve as much visibility into customer success as possible.

Good to Grow: Help Scout Celebrates its 10th Year
Inside Help ScoutGood to Grow: Help Scout Celebrates its 10th Year

Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started.

How OnePageCRM Reduced Their Team's Workload by 50%
Inside Help ScoutHow OnePageCRM Reduced Their Team's Workload by 50%

Since becoming a Help Scout customer, OnePageCRM has scaled its support solution without compromising a human customer experience.

Customer Story: Upstream Tech
Inside Help ScoutCustomer Story: Upstream Tech

Before adopting Help Scout, Upstream Tech's support was difficult to manage and evaluate. Help Scout has helped them deliver high-touch, exceptional support.

Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
Inside Help ScoutQuarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Behind The Scenes: How a Help Scout Article Is Made
Inside Help ScoutBehind The Scenes: How a Help Scout Article Is Made

Watch this five-minute video for a behind-the-scenes look at how a Help Scout article goes from an idea in Asana to a published piece.

Customer Story: Zapier
Inside Help ScoutCustomer Story: Zapier

The simplicity of Help Scout makes the work so much easier. It's not complicated by thousands of plugins or tabs

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Customer Story: GrabCad
Inside Help ScoutCustomer Story: GrabCad

See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships with nearly 4 million designers, engineers, and manufacturers.

Customer Story: Springboard
Inside Help ScoutCustomer Story: Springboard

Since becoming a Help Scout customer, Springboard has scaled its support solution without compromising a human and personalized customer experience.

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Customer Story: Influitive
Inside Help ScoutCustomer Story: Influitive

“Having the ability to know exactly how we're performing and having it laid out in a straightforward, visual way makes things really simple for us.”

Customer Story: Mixmax
Inside Help ScoutCustomer Story: Mixmax

Since becoming a Help Scout customer, Mixmax has scaled its support solution without compromising a human and personalized customer experience.

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Customer Story: Panorama Education
Inside Help ScoutCustomer Story: Panorama Education

Using the Help Scout and Jira integration helps Panorama Education's Client Success, Product, and Engineering teams stay on the same page.

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Customer Story: Tattly
Inside Help ScoutCustomer Story: Tattly

Tattly insists on delighting customers and uses Help Scout to make providing memorable support as easy and fun as it should be.

Customer Story: Threadless
Inside Help ScoutCustomer Story: Threadless

Since becoming a Help Scout customer, Threadless has scaled its support solution without compromising a human customer experience.

Customer Story: LanguaTalk
Inside Help ScoutCustomer Story: LanguaTalk

Learn how LanguaTalk, a marketplace for online language tutoring, uses Help Scout to get customers clear and prompt answers to questions.

Customer Story: GrowSurf
Inside Help ScoutCustomer Story: GrowSurf

Yun found that Help Scout allowed for the creation of tailored support experiences within the GrowSurf web app itself, leading to optimized support experiences.

Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports
Inside Help ScoutQuarterly Release Notes, November 2020: Advanced Permissions, Message Reports

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

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Customer Story: TeamSnap
Inside Help ScoutCustomer Story: TeamSnap

Since becoming a Help Scout customer, TeamSnap has scaled its support solution without compromising a human and personalized customer experience.

How to Manage Changing Team Needs with Advanced Permissions
Inside Help ScoutHow to Manage Changing Team Needs with Advanced Permissions

Advanced permissions are coming to Help Scout Plus and Company plan customers. Learn more about how to use this new feature.

The Non-Coder’s Guide to Using the Help Scout API
Inside Help ScoutThe Non-Coder’s Guide to Using the Help Scout API

Learn the basics of APIs and get started using Help Scout's API to create, update, and delete conversations in your Help Scout account.

Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor
Inside Help ScoutQuarterly Release Notes, September 2020: Article Ratings, New Messages Editor

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

How to Advocate for Colleagues in a Remote Work Environment
Inside Help ScoutHow to Advocate for Colleagues in a Remote Work Environment

Being an ally is even more important in a remote work environment. Here are some tips for ensuring all of your team members feel included.

Black Lives Matter
Inside Help ScoutBlack Lives Matter

Merely not being racist is insufficient. We must commit to being actively anti-racist — to listen, to learn, and to act.

Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
Inside Help ScoutQuarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

10 Tips for Knocking Your Virtual Interview Out of the Park
Inside Help Scout10 Tips for Knocking Your Virtual Interview Out of the Park

Follow these 10 virtual interview tips to set yourself up for success and ensure you're putting your best foot forward when interviewing for a remote job.

How to Stay Productive While Working from Home With Kids
Inside Help ScoutHow to Stay Productive While Working from Home With Kids

Working from home with kids in the house is not easy, but we’ve collected some advice, practical tips, and useful resources to help you make it through.

Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
Inside Help ScoutQuarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Working Remotely: Tips from 100+ Remote Workers & Leaders
Inside Help ScoutWorking Remotely: Tips from 100+ Remote Workers & Leaders

Use these tips and resources to stay productive when working from home, adjust to remote work, and lead a team of remote workers.

Inside Help Scout: How We Implement Whole Company Support
Inside Help ScoutInside Help Scout: How We Implement Whole Company Support

Discover why Whole Company Support matters and how Help Scout has built a customer-centric culture where everyone works with customers.

How Beacon Helps You Deliver Great Customer Service
Inside Help ScoutHow Beacon Helps You Deliver Great Customer Service

Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.

Inside Help Scout: How We Triage Our Support Queue
Inside Help ScoutInside Help Scout: How We Triage Our Support Queue

How Help Scout’s support team delivers high-quality service for the trickiest cases using a new triage process.

Keep Customers In the Flow With Messages
Inside Help ScoutKeep Customers In the Flow With Messages

Introducing Messages, a new way to convert more customers, reduce support requests, and build a better business proactively.

Help Scout’s Brand Animation Process
Inside Help ScoutHelp Scout’s Brand Animation Process

See how a brand comes to life by incorporating animation with brand elements.

Illustrating the Help Scout Brand
Inside Help ScoutIllustrating the Help Scout Brand

Illustrations are a critical component of a brand’s storytelling process. Here’s how we approached illustrating the Help Scout Brand Handbook.

Introducing Help Scout for Good
Inside Help ScoutIntroducing Help Scout for Good

Help Scout for Good is the program that houses our initiatives emphasizing our commitment to B Corp values.

Announcing the Help Scout Brand Handbook
Inside Help ScoutAnnouncing the Help Scout Brand Handbook

Our brand handbook is both an internal and external toolkit for creating and communicating things in the Help Scout way.

The Technical Debt Myth
Inside Help ScoutThe Technical Debt Myth

The term “technical debt” tries to encapsulate many, often conflicting concepts. Here we unravel several myths surrounding tech debt and offer a practical approach to addressing it.

Making (and Breaking) the Help Scout Brand
Inside Help ScoutMaking (and Breaking) the Help Scout Brand

A behind-the-scenes look at what went into Help Scout’s new illustration style and overarching brand.

Behind the Scenes: The Design of Beacon
Inside Help ScoutBehind the Scenes: The Design of Beacon

A peek behind the curtain at what went into the making of Help Scout’s Beacon product

Five Tools for Writing High Quality PHP
Inside Help ScoutFive Tools for Writing High Quality PHP

In this post, I’ll share some of my own favorite tools that you can use to help ensure that you’re shipping high quality and maintainable code.

Making Content More Inclusive
Inside Help ScoutMaking Content More Inclusive

Using inclusive language is often a matter of auditing your vocabulary for ableist and other problematic terminology.

Creating Team Ownership with Better Language
Inside Help ScoutCreating Team Ownership with Better Language

I believe that with a fundamental shift towards thinking and communicating about it as our code we can create a more open and constructive working environment.

Beacon 2.0 Preview: The User Interface
Inside Help ScoutBeacon 2.0 Preview: The User Interface

A preview of the user interface in the new version of Help Scout’s Beacon product.

Beacon 2.0 Preview: Introducing Chat
Inside Help ScoutBeacon 2.0 Preview: Introducing Chat

A preview of how the live chat function will work in the new version of Help Scout’s Beacon product.

Beacon 2.0 Preview: What’s New
Inside Help ScoutBeacon 2.0 Preview: What’s New

A preview of the big improvements we’re making to Beacon, our embeddable, on-site support widget.

Self-Service is the Next Frontier in Customer Support
Inside Help ScoutSelf-Service is the Next Frontier in Customer Support

Self-service is the new competitive differentiator. Learn how Help Scout's addressing that and redefining self-service customer support.

9 Tips for Working While You Travel