Help Scout Works Best When
Product Tutorials
Help Scout Works Best When
Delivering More Customer Delight, Not More AI Hype
Product Updates
Delivering More Customer Delight, Not More AI Hype
The Need for Speed: A Quick Way to Improve React Testing Times
Engineering
The Need for Speed: A Quick Way to Improve React Testing Times
Help Scout Using Help Scout: Tags and Custom Fields
Product Tutorials
Help Scout Using Help Scout: Tags and Custom Fields
Accessibility First is the New Mobile First
Engineering
Accessibility First is the New Mobile First
Help Scout Using Help Scout: Saved Replies
Product Tutorials
Help Scout Using Help Scout: Saved Replies
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Product Tutorials
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
The Evolution of Performance Management at Help Scout
Behind the Scenes
The Evolution of Performance Management at Help Scout
Quarterly Release Notes: AI, Shopify, Instagram, and More
Product Updates
Quarterly Release Notes: AI, Shopify, Instagram, and More
Live Event
New in the Queue: Shopify, Social, and AI
Product Updates
New in the Queue: Shopify, Social, and AI
Making the Most of Remote Meetings
Working Remotely
Making the Most of Remote Meetings
Evolving Brand Design at Help Scout
Behind the Scenes
Evolving Brand Design at Help Scout
Help Scout Has Acquired SupportAgent.ai
Product Updates
Help Scout Has Acquired SupportAgent.ai
Help Scout Has a New Look
Behind the Scenes
Help Scout Has a New Look
Bring Instagram Conversations Into Help Scout
Product Updates
Bring Instagram Conversations Into Help Scout
 Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Product Updates
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
Behind the Scenes
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
Introducing AI Assist for Better, Faster Responses
Product Updates
Introducing AI Assist for Better, Faster Responses
Finding Joy in the Feedback Loop — Through Improv and in the Queue
Behind the Scenes
Finding Joy in the Feedback Loop — Through Improv and in the Queue
48:08
5 Ways Customer Success Teams Can Use Messages to Boost Engagement
Customer Engagement
5 Ways Customer Success Teams Can Use Messages to Boost Engagement
How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
Customer Stories
How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
Meet Help Scout's New Conversation Editor
Product Updates
Meet Help Scout's New Conversation Editor
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Product Updates
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Help Scout’s AI Is at Your Service
Product Updates
Help Scout’s AI Is at Your Service
We’ve Changed Our Minds About AI in Customer Service
Product Updates
We’ve Changed Our Minds About AI in Customer Service
How Castiron Helps Thousands of Customers With a Two-Person Support Team
Customer Stories
How Castiron Helps Thousands of Customers With a Two-Person Support Team
How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Customer Stories
How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Product Updates
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Charting the Course of an Unexpected Career
Behind the Scenes
Charting the Course of an Unexpected Career
Deliver a Seamless Support Experience with Messenger in Help Scout
Product Updates
Deliver a Seamless Support Experience with Messenger in Help Scout
Friday Notes Keep Us on the Same Page
Behind the Scenes
Friday Notes Keep Us on the Same Page
Go Ahead, Learn Something: How Help Scout Empowers Employee Growth
Behind the Scenes
Go Ahead, Learn Something: How Help Scout Empowers Employee Growth
Spikeball is a Help Scout User for Life: Here's Why
Customer Stories
Spikeball is a Help Scout User for Life: Here's Why
Litmus Boosts Customer Retention Rate by 26% with Help Scout
Customer Stories
Litmus Boosts Customer Retention Rate by 26% with Help Scout
Why Underground Printing Switched from Gmail to Help Scout
Customer Stories
Why Underground Printing Switched from Gmail to Help Scout
How Ashesi University Created a School-Wide Support Center with Help Scout
Customer Stories
How Ashesi University Created a School-Wide Support Center with Help Scout
Space and Support Help Working Parents Thrive
Behind the Scenes
Space and Support Help Working Parents Thrive
Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More