Engineering
Inside Help Scout
![Do You Actually Need a Local Environment?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4trZUfEvPZ7ftOwDgaRFNu%2Fa6a30985caa4276e9b366c4bc49fe67a%2FDo_you_actually_need_a_local_environment.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=bc99fdae87a54a662027d3825aa92038)
![New in the Queue: AI Drafts, Snooze, and Send Later](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3ZugWK6EliK8Pj6lEEGN1g%2Fdc80aba1fc51f5690754227e9e29576d%2FNITQ-Inbox-Thumb.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=4883b16f374d447d1ffc8314a067e34d)
Product Updates
New in the Queue: AI Drafts, Snooze, and Send Later
![Support Team Mailbag: Managing the Queue](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4ptgrrNqdhxll8lI6M2SAI%2F6d63f48362f3f25a0e8067b6581438ed%2FSupport_Team_Mailbag_-_Magenta.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=504810aa7813e1d7dbb0b071c4456fd6)
Product Tutorials
Support Team Mailbag: Managing the Queue
![HSL: An Intuitive Way to Represent Color in CSS](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5HX9oWC5gaZYnD1UFqBNAu%2F7d9d98f0682e5b66a7b693af17599a45%2FHSL__an_intuitive_way_to_represent_color_in_CSS.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=e001ee03e850182238c495c3bffda23c)
Engineering
HSL: An Intuitive Way to Represent Color in CSS
![Help Scout Works Best When](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F76xsa7vpqneXKlQmd7kinB%2F0e43662230f54342dcc68d65c2900860%2FHelp_Scout_Works_Best_When.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=bd403ba5cddfc187e75edafd8dae927d)
Product Tutorials
Help Scout Works Best When
![Delivering More Customer Delight, Not More AI Hype](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2r9KpsoGVpryiNY4jNcR0S%2F61cfddec27d5f52896af746b41126e0e%2FAI_Thought_Leadership_-_Blog.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=90f9617845068ced342428fb2c27bae4)
Product Updates
Delivering More Customer Delight, Not More AI Hype
![The Need for Speed: A Quick Way to Improve React Testing Times](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6YFkOshAH6mDKo2rItTmqG%2Fceeca15eaa9bbf504c81c34bb237b82c%2FImproving-React-tests.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=8a930a1cba0376a4dfea2e90b444a829)
Engineering
The Need for Speed: A Quick Way to Improve React Testing Times
![Help Scout Using Help Scout: Tags and Custom Fields](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5whdVqiHIDy9qQJa9tik2a%2F1029fbff9d85da6f9c8e68c8fb36d237%2FHS_Using_HS_-_Tags_and_Custom_Fields__1_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c7b4af37745bbdcfcb4a38a63da395d0)
Product Tutorials
Help Scout Using Help Scout: Tags and Custom Fields
![Accessibility First is the New Mobile First](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3F8xNBAyNySiPwE4yoMK25%2F5f8de8ac18c563e920b902fa24caa5e7%2FAccessibility_first_is_the_new_mobile_first.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=be38df9380c5f7b2b5294ac8df3466b8)
Engineering
Accessibility First is the New Mobile First
![Help Scout Using Help Scout: Saved Replies](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2blDzJYjhFw5TSgtkzy4Ou%2F64d993ec140a93044606696d90346ca9%2FHSUHS_Saved_Replies.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f69a55f8b38339942da4411c292e4401)
Product Tutorials
Help Scout Using Help Scout: Saved Replies
![Help Scout’s Shopify Integration: More Functionality At Your Fingertips](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1RVJ2iVvloJA4HREaUT3PZ%2F0b52fa36f0d2ceb0820f18507a9f08e1%2Fshopify-deep-dive--post-art-sfw.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=ea504bfef6b3ecf880eb666a178848db)
Product Tutorials
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
![The Evolution of Performance Management at Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4b4dA9oq9zdY74D61DaIO8%2F33b29bdcf00f67261931d959cbe0055f%2FThe_Evolution_of_Performance_Management_at_Help_Scout__1_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=55c4d40d36a304d16ffcd981df4e0bc5)
Behind the Scenes
The Evolution of Performance Management at Help Scout
![Quarterly Release Notes: AI, Shopify, Instagram, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4zFoNqrJpenCnugSq6Tymz%2F3df52147fb9b629e526bfecacf97e8b9%2Frelease-notes_B-green.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=acdd1c641ebe27e716da76cfd4faf53f)
Product Updates
Quarterly Release Notes: AI, Shopify, Instagram, and More
![New in the Queue: Shopify, Social, and AI](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7F8Nr1VSQi0KEbafFt1YGq%2Fc700678035cf2c80e77629be1d4ac431%2Fwebinar_shopify.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=5bcc742e8ee986bae4bf433d36575e90)
Product Updates
New in the Queue: Shopify, Social, and AI
![Making the Most of Remote Meetings](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5PQLZ0YfITFDYdjU9XfVsI%2F60e348d06e9565478d6f2175e1e28fc9%2FLeading_Effective_Remote_Meetings.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e6dd242bd36cf5e8914e36fe755729e1)
Working Remotely
Making the Most of Remote Meetings
![Evolving Brand Design at Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6NdxRDK2XaaUxIQ84PEAVx%2Fc6176c10148346f1badda48b06fce035%2Fevolving-brand-design--post-art__3_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f8fcc2cae359ffb6c73f4f6a45c24d38)
Behind the Scenes
Evolving Brand Design at Help Scout
![Help Scout Has Acquired SupportAgent.ai](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F434gukJ1JohihPRiQzdHG8%2F056b016a3f996ab635501c3fee28a1b6%2Fhs-sai-blog.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=8548413a15b884e028f105cc56270a43)
Product Updates
Help Scout Has Acquired SupportAgent.ai
![Help Scout Has a New Look](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F60EA992W03uolR4GNHXgkS%2Ff849a547175326bde23f5919a8328353%2FHelp_Scout_Has_a_New_Look.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c816bf6cc3b6b48ebe82c667166e7d6b)
Behind the Scenes
Help Scout Has a New Look
![Bring Instagram Conversations Into Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FdEeij3yOvEkQb9aYqrInk%2Fcec5d177d862d6f3b12c91d3c8e37893%2FImage_-1__Header.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=2a9fe36c92d18641fc2f2b78e753006f)
Product Updates
Bring Instagram Conversations Into Help Scout
![Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4zFoNqrJpenCnugSq6Tymz%2F3df52147fb9b629e526bfecacf97e8b9%2Frelease-notes_B-green.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=acdd1c641ebe27e716da76cfd4faf53f)
Product Updates
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
![Four Customer Service Lessons Leaders Learned Early — and Still Call on Today](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6jh49PwcdLamg5Ts3QIzWt%2Fd95aeddc41611089855b354a0be52594%2FFour_lessons_from_customer-centric_leaders__3_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f52aaa5669784aa1056ade11a8ca2fae)
Behind the Scenes
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
![Introducing AI Assist for Better, Faster Responses](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5adf0Sy7jtlF2kIXZGThz8%2F96702faa67f8af63fe3f3ae44c6b3dca%2FBlog_2x.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=451&s=b78049a352002346627a151fddae7adf)
Product Updates
Introducing AI Assist for Better, Faster Responses
![Finding Joy in the Feedback Loop — Through Improv and in the Queue](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7glXdTRcuir9pm3zOB5uza%2F011b4baeadcb06261d7ccd65491b84ce%2Fhere-for-it_green.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=0bdf6e1b42a699d9648bd2f6ff144ba2)
Behind the Scenes
Finding Joy in the Feedback Loop — Through Improv and in the Queue
![5 Ways Customer Success Teams Can Use Messages to Boost Engagement](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6Pxy6foQJn58ms1E6WUQu4%2Ff37440ee9a22844d7fb4d426a0e30bda%2FWebinar_Messages-Expansion_blog_2x.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d988159e046e47c1f81120f3242dfafe)
Customer Engagement
5 Ways Customer Success Teams Can Use Messages to Boost Engagement
![How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6IIXiY8JF0Uzdni6h8IkgF%2F656124d70fe5cdfdaa1f3889c43e7209%2FMabelsLabels.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3436b26eaedefc39cedf134c46431c18)
Customer Stories
How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
![Meet Help Scout's New Conversation Editor](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FXfMUDmW0Ppa6e1Ehrwxzq%2Fea77e97d8512b60607a5d6ac3731ad3e%2FEditorInMailbox-PostArt.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=5b2b219e86f2a88f6ccc1330ed3b2a53)
Product Updates
Meet Help Scout's New Conversation Editor
![Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FaXqV9ga8Dzl8RQV0YI3xi%2F8c6373f0854cada23454557964690e23%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=bfec38c3946e1a390c24dbb07e6f28f1)
Product Updates
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
![Help Scout’s AI Is at Your Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FKMsp49mSldubGBn41VAXA%2Fb626e54b76b976801c6639ed366f0e09%2FAI-summarize_blog-header_v3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=8806c510eda501fa2375deee0b633426)
Product Updates
Help Scout’s AI Is at Your Service
![We’ve Changed Our Minds About AI in Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3nFbqxDdaeZNWnXCFAiGdS%2F9834041fa5d310e33c9c088b8e18c561%2FHow_and_Why_Help_Scout_Uses_AI.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=725a1256b90a073808d0ff2fe1faea5a)
Product Updates
We’ve Changed Our Minds About AI in Customer Service
![How Castiron Helps Thousands of Customers With a Two-Person Support Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1MsSFM7ZWjLV2bqh4mahOd%2F505265769e32a0e5207f8f8043c5cb42%2FBlog_Roll_Image_Castiron.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=44f0b6ba373e34f80e3e0951350e582b)
Customer Stories
How Castiron Helps Thousands of Customers With a Two-Person Support Team
![How BombTech Golf Increased Customer Satisfaction as Their Business Scaled](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6SY5EsRZO468iKpiOdiGPY%2F5907948ef017b7aaacc8c527603caca7%2FBlog_Roll_Image_BombtechGolf.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=d869894d34d332ecaf8107179e5712d0)
Customer Stories
How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
![Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F48E2DoCrZiMqTHChNtPeUj%2Ffedbeb9de28d929fad2c8f1c3eba1dd3%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=96df94b5ce92e181baa802c132f6d848)
Product Updates
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
![Charting the Course of an Unexpected Career](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6z6smzpWx0ZBokcFL2j3N9%2F53d042b99b1046f937cd2b2ba469b524%2FHereForIt-WorkLife-02.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f0cf0726bb4a004b47fd7378d8823a55)
Behind the Scenes
Charting the Course of an Unexpected Career
![Deliver a Seamless Support Experience with Messenger in Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2h05ODmxmwkPfZ70CnWODp%2F5c6eb7f68ea410d115496488efbdd7f8%2F23Q1_messenger-launch_blog-header_2x.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=2a0e391bbcaea2c1151648911ce2e192)
Product Updates
Deliver a Seamless Support Experience with Messenger in Help Scout
![Friday Notes Keep Us on the Same Page](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F31YGtI3aR2fbbkSRfNNioR%2F09450e5ad4863e02125e1b852f771873%2FInsideHelpScout-BlogPost.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=7fbaf41a09330e6f679fe32bd6d14896)
Behind the Scenes
Friday Notes Keep Us on the Same Page
![Go Ahead, Learn Something: How Help Scout Empowers Employee Growth](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5FhuA6fHZ9RBEwKefzhjU5%2F866e5be82a75c68bc72a310bf2d24e2d%2FBlog_learn-something_v2.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=cf765ac6971cd8d919a798da07a4f1e9)
Behind the Scenes
Go Ahead, Learn Something: How Help Scout Empowers Employee Growth
![Spikeball is a Help Scout User for Life: Here's Why](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6Q4JPv0d9tBhNpCQSLMEIg%2Fcd2b4dc493a1ec149733ae2405c2b2bf%2FBlog_Roll_Image_MabelsLabels.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=d35561db6088a63bb733e936a8bed603)
Customer Stories
Spikeball is a Help Scout User for Life: Here's Why
![Litmus Boosts Customer Retention Rate by 26% with Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4vJqh5vPZtzh2THMF8blM2%2Fdfd7d2884030af0ad91821e573529bee%2FBlog_Roll_Image_Litmus.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=9c9dce93f7fabfa5e48c2639ef849275)
Customer Stories
Litmus Boosts Customer Retention Rate by 26% with Help Scout
![Why Underground Printing Switched from Gmail to Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5YlbZHhIorvcMHWHbOQSHO%2Ff9d617f67fce7425bb6ef6d699821307%2FBlog_Roll_Image_UndergroundPrinting.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=9cbd7f4c0e560bcfa8e75713bbf186de)
Customer Stories
Why Underground Printing Switched from Gmail to Help Scout
![How Ashesi University Created a School-Wide Support Center with Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ekyGUNhCqaU9C5L7nnLHJ%2F4a38d3663b3dbd62861a10d05993d742%2FBlog_Roll_Image_AshesiUniversity.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=5af194d8bad2a06f66d01a4cc3deb4fd)
Customer Stories
How Ashesi University Created a School-Wide Support Center with Help Scout
![Space and Support Help Working Parents Thrive](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ghyxB1Ede7Y23qgNf2mMw%2F11b3cad99a3f757b46202b19edfc4305%2FHereForIt-WorkLife-05.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=fa3e43184227bb8585a3c9f039c78441)
Behind the Scenes
Space and Support Help Working Parents Thrive
![Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F48E2DoCrZiMqTHChNtPeUj%2Ffedbeb9de28d929fad2c8f1c3eba1dd3%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=96df94b5ce92e181baa802c132f6d848)
Product Updates
Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
![4 Message Styles and How to Use Them](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6UK5lnvWKk5Fv4nZp5eSmY%2F2721cc1f4688637c73df4e559f5aec0f%2F22Q4_message-styles_header_v3.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=a5e98d7bbe5ac2a1baaafce6210f194b)
Product Updates
4 Message Styles and How to Use Them
![Top Shelf Reads from Help Scout Leaders](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4xPAUYlLNlBL8L2UT4NnDa%2F972b3f8e0e4e8e99e7cb67a401edf0c1%2FHS_Blog_Art.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c7284e31f7f1bab0980046d6146090dc)
Behind the Scenes
Top Shelf Reads from Help Scout Leaders
![Words are the Bridge: Finding Harmony in Songwriting and Content Strategy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4STjylLC4uOyUkaQPeSeH8%2F5e83cfb1a41834b9297dc900f176fec7%2FHereForIt-WorkLife-01.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=7a95786a07417467441c7259826cc2a7)
Behind the Scenes
Words are the Bridge: Finding Harmony in Songwriting and Content Strategy
![Microsurveys: The Quick Way to Capture Customer Feedback](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F616gYmopz3v2FWTum3t3bI%2F26829c713bbbb18490288e29ef05e007%2FBlog_header.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=4225ebe7b39ea00c3fa26c276f128ace)
Product Updates
Microsurveys: The Quick Way to Capture Customer Feedback
![Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F48E2DoCrZiMqTHChNtPeUj%2Ffedbeb9de28d929fad2c8f1c3eba1dd3%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=96df94b5ce92e181baa802c132f6d848)
Product Updates
Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More
![Sabbaticals in the Real World: How Help Scouters Are Using Their Time Away](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6WNHAPH6xkm5MO0DBn0VV%2Fc67fbbb20e80bffbfa74c130d858de5f%2Flive-chat-tools.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=e94be3b9ab26f706c2b1b8305c426df7)
Hiring & Culture
Sabbaticals in the Real World: How Help Scouters Are Using Their Time Away
![Finding Flow at Work and on the Trail](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4STjylLC4uOyUkaQPeSeH8%2F5e83cfb1a41834b9297dc900f176fec7%2FHereForIt-WorkLife-01.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=7a95786a07417467441c7259826cc2a7)
Behind the Scenes
Finding Flow at Work and on the Trail
![Straight From the Source: Help Scout Love](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7FMc3mdUKBlDuDt6hMxmXu%2F4a396bda9f6f934e059ce55e876a6dd0%2FHelpScoutLove-BlogArt-September.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=ea291a32af35aafce8c788c812c90fd6)
Behind the Scenes
Straight From the Source: Help Scout Love
![Product Walkthrough: Help Scout for Education](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1eDp4D4WKGtQFp00uynexU%2F84c7b6af3aaaf7e8a023f3935c407b54%2Fhelp-scout-for-education.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=aae40c35bc1d8bddf18fd191a8dc7e4a)
Product Tutorials
Product Walkthrough: Help Scout for Education
![The Beginner’s Guide to Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F49ohyL74fsnMB87NZSABaf%2Fe2ff1271272864775db1060805d1ef42%2FBlog_Art-HS_Setup_Guide-August.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=aa734d79500eead01d4d667f4e4d270a)
Product Tutorials
The Beginner’s Guide to Help Scout
![Standard vs. Plus Pricing: How to Choose the Right Plan For You](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5GlN3ovLtvkl5A7qgT9FnZ%2F219a18062790fa29bc6ba6f6daf91b5e%2FBlog-Art---July_optimized.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=eca4a419dbbd3d3e083c671ee789af56)
Product Updates
Standard vs. Plus Pricing: How to Choose the Right Plan For You
![How RealtyNinja Supported 300% Customer Growth with Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5lTjvnB2O3JfRsi9xwX9id%2F8d31b83b5b441b9f00851ea18cabd85c%2FBlog_Roll_Image_RealtyNinja.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=6a0121c73ebd00c8a6a4d505ca75ebb1)
Customer Stories
How RealtyNinja Supported 300% Customer Growth with Help Scout
![Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F48E2DoCrZiMqTHChNtPeUj%2Ffedbeb9de28d929fad2c8f1c3eba1dd3%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=96df94b5ce92e181baa802c132f6d848)
Product Updates
Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
![Help Scout’s Ultimate Guide to Remote Management](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4F783ipz1oH5KQ1KEzmjaV%2Fdd1ae2e98d24dc2a7bdb2e2b7ce78e5a%2Fultimate-guide-to-remote-management.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f33bb8b1bd5a8cfc379dab59d5646733)
Working Remotely
Help Scout’s Ultimate Guide to Remote Management
![How George Washington University Handled a 22% Increase in Email Traffic](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F42JifzEiFTBIdXNjBjBw0L%2F84868701a1924139e38150310a9eec1e%2FBlog_Roll_Image_GeorgeWashingtonUni.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=460&s=ec79b6e26147f264ff32c68a3aebdb51)
Customer Stories
How George Washington University Handled a 22% Increase in Email Traffic
![Make Sure Every Customer Finds an Answer With Docs + Beacon](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F40G1Eutj1TlzJubq5WZq79%2Faafaa2194063a01597e51a8ce53fd1e5%2Fdocs-meets-beacon-hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=bebcbd88dde91b027cc7e8ff144992e8)
Product Updates
Make Sure Every Customer Finds an Answer With Docs + Beacon
![Release Notes, March 2022: Previous conversations, user report change, and more!](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F48E2DoCrZiMqTHChNtPeUj%2Ffedbeb9de28d929fad2c8f1c3eba1dd3%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=96df94b5ce92e181baa802c132f6d848)
Product Updates
Release Notes, March 2022: Previous conversations, user report change, and more!
![Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FOL2o0NH90MQeAEKH4wwKJ%2F333950572bc4238e800b7f135068550b%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=8ead3da3437fb16f550f2a62d6f9b544)
Product Updates
Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
![How FlexJobs Engages Customers With Proactive Messages](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4s5huuqVAzbfWDo6A55WqW%2Fd9e9f8139df4c7070cb9cf319bb1f471%2FBlog_Roll_Image_FlexJobspng.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=460&s=39383a8a20b1e994d0c261cbed7aca6d)
Customer Stories
How FlexJobs Engages Customers With Proactive Messages
![Build Better Customer Relationships With New Targeted Messages](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F46fVYijhf14JqNnX0gCIWu%2Fc2d7d8d4227462d9db2e848d78413110%2Fproactive-messages.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=aa3a98e66aaef8d68b5a777635f0f3f5)
Product Updates
Build Better Customer Relationships With New Targeted Messages
![Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2FT0MTAAZu9tQW8uCJ9thg%2F1495becbe3c2b47316a4ed4c478ecee7%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=9d03d0aa885328c0379ac32beed970cb)
Product Updates
Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
![How to Build a Globally Remote Team That Really Works](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1ZCQjua8BWAKQceVnIgT1m%2F06e5c434fcfab9cb0d6a4fc261e30315%2Fbrand-handbook-animation.gif?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=700&h=466&s=3d462846bf3ed22984e786225239cb63)
Working Remotely
How to Build a Globally Remote Team That Really Works
![How Brain.fm Achieved a 95% CSAT Score With Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6Gg1fgti8PNAAP2S0p3hdo%2Ff41110189b927591a16ee2ca2e816dfe%2FBlog_Roll_Image_Brainfm.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=460&s=a71e857b75ce38bb375894ecd1f15995)
Customer Stories
How Brain.fm Achieved a 95% CSAT Score With Help Scout
![How OnePageCRM Reduced Their Team's Workload by 50%](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1J2r4m8MVzcKvHVDnkqeEs%2Fd943240fa2439f7e8bc10a0fe814e3f1%2FBlog_Roll_Image_OnePageCRM.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=10f276e3ab35f1a5748fe63b54d0fed4)
Customer Stories
How OnePageCRM Reduced Their Team's Workload by 50%
![Customer Story: Upstream Tech](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F52Q7P2ObrR1J9xzNfpXpIh%2Fe2c259c7392e415ed28ce48b6d8e641f%2FBlog_Roll_Image_UpstreamTech.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=460&s=1bb11fe3d3900faf2376b21e1cf6390d)
Customer Stories
Customer Story: Upstream Tech
![Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7u3OXPksM7E5c1wINTH3ai%2Fbc6b98904a33c3f237804cff7b3114ab%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=1b696249e02103714cb5eba67cee563b)
Product Updates
Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
![Behind The Scenes: How a Help Scout Article Is Made](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4Ls3SsBO79sgQqm9M3chUC%2F1ef808f37a0eb077ffdb3f43cccf21ec%2Fhow-content-gets-made.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=8855d14cba3d966e28dc3749da455bfa)
Behind the Scenes
Behind The Scenes: How a Help Scout Article Is Made
![Customer Story: GrabCad](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FfenZNlZb2at6i263xa1Uu%2F1585c8518daf8593d9be9dff9cebb4f5%2FBlog_Roll_Image_Grabcad.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=51fadd80af0b0129d95b28761c2c2866)
Customer Stories
Customer Story: GrabCad
![Customer Story: Springboard](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Oygw7jQK3Xg7O6KLw3hXE%2Ffccacb74a28223551bf68bcfae99b9d1%2FBlog_Roll_Image_Springboard.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=550c411c370be04a1f8fc9ed934972f0)
Customer Stories
Customer Story: Springboard
![Customer Story: Influitive](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2w735PQeri0ndCv1TBXXO6%2Feb4cf6cdfdd6b8f9d0713f0e8021a118%2FBlog_Roll_Image_Influtive.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=df219752e65a95f7e2021ace8489b090)
Customer Stories
Customer Story: Influitive
![Customer Story: Mixmax](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FNC48rbxLOkBcU8yc9W8IJ%2F06988f9d88b367029460f8a851fa0797%2FBlog_Roll_Image_Mixmax.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=7c21f9fcfbb6a7b738e6d26d6560d554)
Customer Stories
Customer Story: Mixmax
![Customer Story: Panorama Education](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5Cz9hOy1ZW9y1XrqzUDRhV%2F780bd3d16f529577e3911b47e5b6af6c%2FBlog_Roll_Image_PanoramaEducation.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=5942a71a15a8ace6c8669a3dde49a528)
Customer Stories
Customer Story: Panorama Education
![Customer Story: Tattly](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F496ZFz8HOw0DJfL6b2v97U%2F036223cdca9021975613cdcb3c8c28df%2FBlog_Roll_Image_Tattly.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=cfe1ad91d4ec34d6c0543b3d02b0a243)
Customer Stories
Customer Story: Tattly
![Customer Story: Threadless](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6QEIIJzxtHMbugKZLWFPRz%2F2f376ea038086c46da424565acea8447%2FBlog_Roll_Image_Threadless.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=460&s=8456368db450b584a34936032035dd38)
Customer Stories
Customer Story: Threadless
![Customer Story: LanguaTalk](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4czCVEn6IfQLROVPkoCZIv%2F7953b7aea0e005e67dc1be0ae767e0c2%2FBlog_Roll_Image_LanguaTalk.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=3c596f1ec556ea76d8d5ae754e186dd4)
Customer Stories
Customer Story: LanguaTalk
![Customer Story: GrowSurf](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7y638tN3WKaAvydYYrTx8b%2Fc11f15bb575e797ca0ebc936a8fa2ff8%2FBlog_Roll_Image_Growsurf.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=b2c3f13e3cdc41e5759212f903581bdb)
Customer Stories
Customer Story: GrowSurf
![Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5NyRSWxebBE6wzgHHgcBHR%2Fb9209b71a01b9b4acf7558bdcbb5d982%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=1f8e2a5987c3b9270eaccf2bba3dbfab)
Product Updates
Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports
![Customer Story: TeamSnap](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4wZPLH9PMwOhNXrzckw8GQ%2F454d7367662dbf04ba8e65c708c91e25%2FBlog_Roll_Image_TeamSnap.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=b219e189e7ebc25272714ee7cd9346e8)
Customer Stories
Customer Story: TeamSnap
![How to Manage Changing Team Needs with Advanced Permissions](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ueAxYdJauYPwrwXE8Z5eD%2F5053313b2583d6309a1b0a8752565156%2Fadvanced-permissions.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6d244d4b208383d1a508f9e57d52e555)
Product Updates
How to Manage Changing Team Needs with Advanced Permissions
![The Non-Coder’s Guide to Using the Help Scout API](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5swrQRkdsJdIYkqCYr0KPA%2Ff9a7e7cabeadcdfe75797b5c906601c8%2Fintro-to-api.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=74934dee82f609c132a15d64eb7f27b6)
Product Tutorials
The Non-Coder’s Guide to Using the Help Scout API
![Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4VHlnz29Pizn4EQA9N6zIv%2F78eeb188be183676b71de305ad967d83%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=9c700f625ed5687dd5a9698f2d0f590d)
Product Updates
Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor
![How to Advocate for Colleagues in a Remote Work Environment](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2grhIRI6sTSFGixNhVhfEV%2F75ea517432738b00ecefc08f57ce6f65%2Fadvocate-for-coworkers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=53fdb7c94cd0ecc6d60ec653e52275f1)
Working Remotely
How to Advocate for Colleagues in a Remote Work Environment
![Black Lives Matter](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1rG63jbQI1BEbu3W65IvxN%2F97b77d1fc0761dc80c93daf24c3e2eed%2Fblm.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=db1f3f5075ba00b9e0d63cb2fb894fe8)
Behind the Scenes
Black Lives Matter
![Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5HhMqgPaJvF0zSrSzKQUbR%2F84388026a46a5f4cac3f5ff283b567c4%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=0846950dfe31982d62b33c39a64c95b6)
Product Updates
Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
![10 Tips for Knocking Your Virtual Interview Out of the Park](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6g3WneKDcZAG3SeVQgS46N%2Fa475ac7593222c11b3132a6953e109dd%2Fvirtual-job-interview.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a16edd15ed4156d7d7012ac43b515374)
Working Remotely
10 Tips for Knocking Your Virtual Interview Out of the Park
![How to Stay Productive While Working from Home With Kids](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F315ANNynNkzBPfPA0d3Dz3%2Ff6728ec9ead953a462d44f0b155705ea%2FHS-Working-from-Home-with-Kids.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=186fb3dfcf03dafb0e7a4d116e17d962)
Working Remotely
How to Stay Productive While Working from Home With Kids
![Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2Y7HLWsF1DQ4bPXDANtR3M%2Fda62121da141cce1c6c869aace078fb3%2Fseptember-2019-release-notes.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ba8d17f32b9e01fc6d2a6f5cbb847cf5)
Product Updates
Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
![Working Remotely: Tips from 100+ Remote Workers & Leaders](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6AaaENkKFZoUfMBjZOXLBV%2F4c3631372fac40a89c20c9d13b3515c5%2Fworking-remotely--hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=88f681f7eae726eb5474639342e55eb9)
Working Remotely
Working Remotely: Tips from 100+ Remote Workers & Leaders
![Inside Help Scout: How We Implement Whole Company Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F51HdZ7tZFoIio87oza5fC2%2F55132d30f2a9590fcb675d537a640433%2Fscaling-whole-company-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=cf21a444e28a11133bd0df26f2cec25c)
Behind the Scenes
Inside Help Scout: How We Implement Whole Company Support
![How Beacon Helps You Deliver Great Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7Lmvu7mwsASzmhyifXXfPh%2F9b3aedd64209a8a06c2751431da22ab4%2Fwhy-choose-beacon.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=cb6f42f80f975506089ec02f88ce480f)
Product Tutorials
How Beacon Helps You Deliver Great Customer Service
![Inside Help Scout: How We Triage Our Support Queue](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6hAq6TgNlFFprTvDzPHT2I%2Fa4fb62ac74960e7699305c936c42656f%2Fsupport-triage.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0943fd1b8e65a808f0f582e1a38bc2e9)
Behind the Scenes
Inside Help Scout: How We Triage Our Support Queue
![Help Scout’s Brand Animation Process](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4NZLFXJROywvZbMOyHMpoY%2F48b8c31bfa985820b1ec934970b0fdbb%2Fbrand-handbook-animation.gif?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=700&h=466&s=a15ff2af198d667603246d693319cb1d)
Behind the Scenes
Help Scout’s Brand Animation Process
![Illustrating the Help Scout Brand](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5qS4AHQJQ3lruXsmuwcVMZ%2F40aced9144826f887070cab6988c259a%2Fbrand-illustration.gif?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b09ccf8a607049e5b3ac64d00418db72)
Behind the Scenes
Illustrating the Help Scout Brand
![Introducing Help Scout for Good](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FkFfa5KNzeHPAp03M8XPdA%2F30acd0492f5694c2625fcf0925f424f3%2Fhelp-scout-for-good.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=74e8ace2de688d2f71a30e3841a9eddd)
Product Updates
Introducing Help Scout for Good
![Announcing the Help Scout Brand Handbook](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F65X5oz48evYjZ6Y7E7K4tu%2Fe194b654b1558e2a79aa36f797c68bcb%2Fbrand-handbook_phoebe.gif?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=488&s=d9e18963c18bfcc5eb19d03e638b1631)
Behind the Scenes
Announcing the Help Scout Brand Handbook
![The Technical Debt Myth](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1GY8dibOvxpz3kFu4yqVdk%2F737985967133b8ebcddca877873f5d4a%2Ftechnical-debt.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=91e0d27f54e9c21fd72f69db171c9fe5)
Engineering
The Technical Debt Myth
![Making (and Breaking) the Help Scout Brand](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6zhcNqaQ0yMgqh3EcdBWKO%2Fdd0b86373f451a87a736d319fac3c159%2Fpeek-behind-the-curtain.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7ee06ad27d09b709f4bb97973f3d9487)
Behind the Scenes
Making (and Breaking) the Help Scout Brand
![Behind the Scenes: The Design of Beacon](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FmuPJLnIVrq46TsGxJx0Zk%2Fde80d920f87571b90793721078ebb818%2Fbeacon-design.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a132b580fdd3d30225954014c5b0f732)
Behind the Scenes
Behind the Scenes: The Design of Beacon
![Five Tools for Writing High Quality PHP](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3Os9WLVatI2A7ZB5ss04YI%2Fde17826132cd306d3ae473fb81c58304%2Fphp-tools.jpeg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=bc3e327341c77be92c8fe52f068864ac)
Engineering
Five Tools for Writing High Quality PHP
![Making Content More Inclusive](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5xSn0lY7r8LHvCShQAbrU4%2F10302a31617c19eccacaccdd2a8e1060%2Finclusive-language.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f954dba90408936e4693fbec6f0492d9)
Behind the Scenes
Making Content More Inclusive
![Creating Team Ownership with Better Language](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3bmIboD0cFGguLZGueADcR%2Fb90c84fb77b77f9d8987e7e76ae1bd8d%2Fteam-ownership-language.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=5fb61486e1c049ca19e8bf2a8a0fa9a5)
Engineering
Creating Team Ownership with Better Language
![Beacon 2.0 Preview: The User Interface](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FtsNVGx9HhZUSHAtjYHXCq%2Fa0744533752a75c62ea0f0b30286f40b%2Fbeacon-preview-ui.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3083514cd04c8c96990bfe9f64fb1677)
Product Updates
Beacon 2.0 Preview: The User Interface
![Beacon 2.0 Preview: Introducing Chat](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F63NFi9v3aBRkiCSq87yavv%2F5c8f17092b63f2a729c818734f113348%2Fbeacon-preview-chat.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3351b7a33550fb6ed81dd2a26af4d88a)
Product Updates
Beacon 2.0 Preview: Introducing Chat
![Beacon 2.0 Preview: What’s New](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1bHOiTxUdIiXSHcsGKReqr%2F67fa8c256562898b8c1a572bfdf607f3%2Fbeacon-preview.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3a7c0211ea82eb97cd228d4fc63ead25)
Product Updates
Beacon 2.0 Preview: What’s New
![Self-Service is the Next Frontier in Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4TTIiOlNVMf24QTXdYvEXi%2F8396d72adf462ee50c7a594a2e0be1fc%2Fcustomer-service-next-frontier.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=2748e036078d73a1fd629fee9ba3d2d9)
Product Updates
Self-Service is the Next Frontier in Customer Support
![9 Tips for Working While You Travel](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F58h2gzUdxI6svXkflUFQfi%2F48fd071ec0ede87a269a07d78d3c0a23%2Fworking-remotely-while-traveling.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d2f3363e8ce88ccd9eb078546098c3f3)
Working Remotely
9 Tips for Working While You Travel
![The Digital Nomad’s Toolkit for Staying Productive](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5GpM2cYuctqVEK9hDdfPGQ%2Fdb69c1e0ffcff15c05c8a210a453de64%2Fdigital-nomad-hardware-software.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=4db9f40a6e965de23494f05bb95a8116)
Working Remotely
The Digital Nomad’s Toolkit for Staying Productive
![How to Maintain Your Health as a Digital Nomad](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F77qGzBypY5MxGY6hlw9lp1%2Fac586aed0318042f832af42c245a157b%2Fdigital-nomad-health.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=50f83c8752065f2a42da9137666d8e3d)
Working Remotely
How to Maintain Your Health as a Digital Nomad
![How I Stay Productive Working Remotely](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1JZc2ItAQ67yRF0rZAKe8i%2Fbe37dc2dabcf5b35daf1c46bfa932baf%2Fengineering-remote-work.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=70fd2d126d22027fa5ac3be007d00bb3)
Engineering
How I Stay Productive Working Remotely
![5 Benefits of Integrating HubSpot + Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2gVq289GeBVBsQEy1ble1H%2F989b1af4a668318d401bce9722643aa0%2F6-30-help-scout-hubspot.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=327&s=0c50371f052b6165713518bb598551cd)
Product Tutorials
5 Benefits of Integrating HubSpot + Help Scout
![Testing Code That Talks to the Database](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4sWf7tBVd9PvWRIaFU1rzr%2F9cbb71a6528a1508e08b23a792a7f169%2Ftesting-code-database.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=fbb6ba6400d418afa680ee9579cc36de)
Engineering
Testing Code That Talks to the Database
![Functional vs. Unit Testing for the Browser](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6WB5oXa7LeBJgiAUYizd7W%2F6f05a310641f2c1236f6f647b11808ba%2Ffunctional-unit-testing.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=3a351b8f5e89f87ccf31a8b7d1d96594)
Engineering
Functional vs. Unit Testing for the Browser
![Reducing Complexity with Guard Clauses in PHP and JavaScript](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F17vW2AjlKdtGH367Jq0TRp%2F2b747b382196033a734678c940aa02ac%2Fguard-clauses.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=b79d5fdadf23a8cc5d04849d44a7eec7)
Engineering
Reducing Complexity with Guard Clauses in PHP and JavaScript
![Becoming a Digital Nomad: the Good, the Bad, and the Ugly](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6FJyoBhJHjZP3fFoEkmWaS%2Fbba684eb0fe0d988d0cf32963b0ab6b9%2Fdigital-nomad.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8764d93f25ea4490e93d8874cf85c244)
Working Remotely
Becoming a Digital Nomad: the Good, the Bad, and the Ugly
![The Database Is Not an Implementation Detail](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6XwUmjGWUdgWpoJ733E2Nd%2Fee21c85439792aba905724b133d411cc%2Fdatabase-not-implementation-detail.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=f281c2154fc194674b3decf32c51d6b8)
Engineering
The Database Is Not an Implementation Detail
![The Evolution of the Help Scout Brand](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2aYxzpcygskEgZ9jvArhka%2Fb617a60c35b7d66824a206c0b0efb136%2Fbrand-evolution.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8fc059f60947318d367cd30c85ea6b52)
Behind the Scenes
The Evolution of the Help Scout Brand
![Lessons Learned from 6 Years of Working in My Pajamas](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7hfkmyAsssVYLVS8uAZkus%2Ff4ab89d1617e4eab855d1c0034f42968%2Fpajamas.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=08cb7f34a8421c660ccf071cb2a6c3e8)
Working Remotely
Lessons Learned from 6 Years of Working in My Pajamas
![Customer Story: Tuft and Needle](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4cpbMONv2TqUv4DmxE00pZ%2F94e2c9cbe69c3b187ecbc243b8794bf9%2FBlog_Roll_Image_Tuft_Needle.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=460&s=b6c889203fcbedce59f1ea0292fbae13)
Customer Stories
Customer Story: Tuft and Needle
![Customer Story: Senneca](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2JOrrAZ0aCRtldxPQ3w4p%2F84423cca1e3053440bcb2edc0958cfba%2FBlog_Roll_Image_Senneca.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=0329fde0a7ef1972c192c5d36749b24a)
Customer Stories
Customer Story: Senneca
![18 Ideas That Will Change The Way Your Remote Team Works](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5ggoJF5LOSAbTDngVkpgX9%2F32c5018e609f41dbdbd4f3a4e0d66a82%2Fremote-work-resources.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ae77bada7ed6a29d2024ec70e1037229)
Working Remotely
18 Ideas That Will Change The Way Your Remote Team Works
![Six Ways Remote Teams Can Crush Their To-Do Lists](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7qepN37TCERNZewhIk2LWY%2F15177f0ca2998408e1758ed1bc872547%2Fremote-teams-todo.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=dc2d9f1924f5cf59463872ec101f3760)
Working Remotely
Six Ways Remote Teams Can Crush Their To-Do Lists
![Front-end Testing for the Lazy Developer with CasperJS](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5UfuGRJHuXek10sFXivgsu%2Fbf25d65b86c41e8fcb59a5aca6062659%2Ffunctional-testing-casperjs.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=c6ef3ffeafa9ff0f51505fa94f41b7b0)
Engineering