Inside Help Scout
productCustomer Story: LanguaTalk
Learn how LanguaTalk, a marketplace for online language tutoring, uses Help Scout to get customers clear and prompt answers to their questions.
productGood to Grow: Help Scout Celebrates its 10th Year
Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!
productCustomer Story: Upstream Tech
Before adopting Help Scout, Upstream Tech's support was difficult to manage and evaluate. Help Scout has helped them deliver high-touch, exceptional support.
productMarch 2021 Release Notes: Beacon Identify Changes, Messages Editor Updates, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productBehind The Scenes: How a Help Scout Article Is Made
Watch this five-minute video for a behind-the-scenes look at how a Help Scout article goes from an idea in Asana to a published piece.
productCustomer Story: GrowSurf
Yun found that Help Scout allowed for the creation of tailored support experiences within the GrowSurf web app itself, leading to optimized support experiences.
productCustomer Story: Zapier
“The simplicity of Help Scout makes the work so much easier. It's not complicated by thousands of plugins or tabs — it's just you and the customer solving a problem.”
productCustomer Story: Basecamp
“We chose Help Scout because their support is really great. It's in line with our values and how we want support to be for our customers.”
productCustomer Story: GrabCad
See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships with nearly 4 million designers, engineers, and manufacturers.
productCustomer Story: Springboard
Since becoming a Help Scout customer, Springboard has scaled its support solution without compromising a human and personalized customer experience.
productCustomer Story: Influitive
“Having the ability to know exactly how we're performing and having it laid out in a straightforward, visual way makes things really simple for us.”
productCustomer Story: Mixmax
Since becoming a Help Scout customer, Mixmax has scaled its support solution without compromising a human and personalized customer experience.
productCustomer Story: Panorama Education
Using the Help Scout and Jira integration helps Panorama Education's Client Success, Product, and Engineering teams stay on the same page.
productCustomer Story: Tattly
Tattly insists on delighting customers and uses Help Scout to make providing memorable support as easy and fun as it should be.
productCustomer Story: Threadless
Since becoming a Help Scout customer, Threadless has scaled its support solution without compromising a human and personalized customer experience.
productCustomer Story: OnePageCRM
Since becoming a Help Scout customer, OnePageCRM has scaled its support solution without compromising a human and personalized customer experience.
productNovember 2020 Release Notes: Advanced Permissions, Message Reports, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productHelp Scout Product Live
Get an inside look at what Help Scout is building.
productCustomer Story: TeamSnap
Since becoming a Help Scout customer, TeamSnap has scaled its support solution without compromising a human and personalized customer experience.
productHow to Manage Changing Team Needs with Advanced Permissions
Advanced permissions are coming to Help Scout Plus and Company plan customers. Learn more about how to use this new feature.
productThe Non-Coder’s Guide to Using the Help Scout API
Learn the basics of APIs and get started using Help Scout's API to create, update, and delete conversations in your Help Scout account.
productSeptember 2020 Release Notes: Article Ratings, New Messages Editor, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productHow Help Scout Mitigates Unconscious Bias in Hiring
If it’s human nature to look for clues, patterns, and data to make decisions, how can we recognize unconscious bias to mitigate it when hiring?
productDiversity, Equity, and Inclusion at Help Scout
A journey from 2017 to today: Discover every detail of Help Scout's efforts to build a diverse, equitable, and inclusive team and company.
productHelp Scout’s Ultimate Guide to Remote Management
A compilation of the most important remote management lessons Help Scout's Nick Francis learned while running a fully remote company for 9+ years.
productHow to Advocate for Colleagues in a Remote Work Environment
Being an ally is even more important in a remote work environment. Here are some tips for ensuring all of your team members feel included.
productBlack Lives Matter
Merely not being racist is insufficient. We must commit to being actively anti-racist — to listen, to learn, and to act.
productMay 2020 Release Notes: Introducing Product Live, iOS Forwarding, Slack, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
product10 Tips for Knocking Your Virtual Interview Out of the Park
Follow these 10 virtual interview tips to set yourself up for success and ensure you're putting your best foot forward when interviewing for a remote job.
productHow to Stay Productive While Working from Home With Kids
Working from home with kids in the house is not easy, but we’ve collected some advice, practical tips, and useful resources to help you make it through.
productA Retreat Apart: Planning Help Scout’s First Ever Remote Retreat
In the midst of a pandemic, we had to cancel our in-person company retreat. Here's what we did to quickly transition to having a remote retreat instead.
productMarch Release Notes: COVID-19 Resources, Chat Ratings, and More
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productWorking Remotely: Tips from 100+ Remote Workers & Leaders
Use these tips and resources to learn how to stay productive when working from home, adjust to remote work, and lead a team of remote workers.
productDiversity & Inclusion at Help Scout: 2019 Fall Update
A look at the progress we've made since reporting on D&I efforts at Help Scout six months ago.
productInside Help Scout: How We Implement Whole Company Support
Discover why Whole Company Support matters and how Help Scout has built a customer-centric culture where everyone works directly with customers.
productRelease Notes: Customer Management, More Powerful Messages, and Much More!
Regular update announcing new Help Scout features and product improvements.
productHow Beacon Helps You Deliver Great Customer Service
Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.
productInside Help Scout: How We Triage Our Support Queue
How Help Scout’s support team delivers high-quality service for the trickiest cases using a new triage process.
productKeep Customers In the Flow With Messages
Introducing Messages, a new way to convert more customers, reduce support requests, and build a better business proactively.
productRelease Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!
Regular update announcing new Help Scout features and product improvements.
productHelp Scout’s Brand Animation Process
See how a brand comes to life by incorporating animation with brand elements.
productIllustrating the Help Scout Brand
Illustrations are a critical component of a brand’s storytelling process. Here’s how we approached illustrating the Help Scout Brand Handbook.
productRelease Notes: Fun Improvements, New Integrations, and Some Sneak Peeks
Regular update announcing new Help Scout features and product improvements.
productIntroducing Help Scout for Good
Help Scout for Good is the program that houses our initiatives emphasizing our commitment to B Corp values.
productAnnouncing the Help Scout Brand Handbook
Our brand handbook is both an internal and external toolkit for creating and communicating things in the Help Scout way.
productRelease Notes: In-Page Beacon Links, Mailbox API Upgrades + More
Regular update announcing new Help Scout features and product improvements.
productDiversity & Inclusion at Help Scout: Spring 2019
Our third annual employee survey shows where we’re starting to see positive change take place, as well as the challenges we still face.
productRelease Notes: Private Docs Sites, Mailbox API Updates + More
Regular update announcing new Help Scout features and product improvements.
productRelease Notes: Drag and Drop, Plus More Emoji Support in Beacon
Regular update announcing new Help Scout features and product improvements.
productThe Technical Debt Myth
The term “technical debt” tries to encapsulate many, often conflicting concepts. Here we unravel several myths surrounding tech debt and offer a practical approach to addressing it.
productRelease Notes: Channel-Based Reports Are Rolling Out!
Regular update announcing new Help Scout features and product improvements.
productRelease Notes: Beacon Improvements + New Integrations
Regular update announcing new Help Scout features and product improvements.
productMaking (and Breaking) the Help Scout Brand
A behind-the-scenes look at what went into Help Scout’s new illustration style and overarching brand.
productBehind the Scenes: The Design of Beacon
A peek behind the curtain at what went into the making of Help Scout’s Beacon product
productRelease Notes: Beacon Modes, Chat Commands, and Lots More
Regular update announcing new Help Scout features and product improvements.
productRelease Notes: Emojis, PHP Client Update + More
Regular update announcing new Help Scout features and product improvements.
productRelease Notes: 2018 Archive
Release Notes is an ongoing series that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productFive Tools for Writing High Quality PHP
In this post, I’ll share some of my own favorite tools that you can use to help ensure that you’re shipping high quality and maintainable code.
productMaking Content More Inclusive
Using inclusive language is often a matter of auditing your vocabulary for ableist and other problematic terminology.