Inside Help Scout
productBuild Better Customer Relationships With New Targeted Messages
We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.
productHow Flexjobs Engages Customers with Proactive Messages
Register for the webinar on October 19, 2021 at 1 p.m. EDT.
productQuarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productHow to Build a Globally Remote Team That Really Works
There is a big difference between “remote, U.S. only” and globally distributed remote teams. Here’s how to build an effective team that spans the globe.
productCustomer Story: Brain.fm
Learn how Brain.fm uses Help Scout to uphold its user-first mentality and achieve as much visibility into and consistency of customer success as possible.
productGood to Grow: Help Scout Celebrates its 10th Year
Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!
productCustomer Story: Upstream Tech
Before adopting Help Scout, Upstream Tech's support was difficult to manage and evaluate. Help Scout has helped them deliver high-touch, exceptional support.
productQuarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor Updates, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productBehind The Scenes: How a Help Scout Article Is Made
Watch this five-minute video for a behind-the-scenes look at how a Help Scout article goes from an idea in Asana to a published piece.
productCustomer Story: Zapier
“The simplicity of Help Scout makes the work so much easier. It's not complicated by thousands of plugins or tabs — it's just you and the customer solving a problem.”
productCustomer Story: GrabCad
See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships with nearly 4 million designers, engineers, and manufacturers.
productCustomer Story: Springboard
Since becoming a Help Scout customer, Springboard has scaled its support solution without compromising a human and personalized customer experience.
productCustomer Story: Influitive
“Having the ability to know exactly how we're performing and having it laid out in a straightforward, visual way makes things really simple for us.”
productCustomer Story: Mixmax
Since becoming a Help Scout customer, Mixmax has scaled its support solution without compromising a human and personalized customer experience.
productCustomer Story: Panorama Education
Using the Help Scout and Jira integration helps Panorama Education's Client Success, Product, and Engineering teams stay on the same page.
productCustomer Story: Tattly
Tattly insists on delighting customers and uses Help Scout to make providing memorable support as easy and fun as it should be.
productCustomer Story: Threadless
Since becoming a Help Scout customer, Threadless has scaled its support solution without compromising a human and personalized customer experience.
productCustomer Story: OnePageCRM
Since becoming a Help Scout customer, OnePageCRM has scaled its support solution without compromising a human and personalized customer experience.
productCustomer Story: LanguaTalk
Learn how LanguaTalk, a marketplace for online language tutoring, uses Help Scout to get customers clear and prompt answers to their questions.
productCustomer Story: GrowSurf
Yun found that Help Scout allowed for the creation of tailored support experiences within the GrowSurf web app itself, leading to optimized support experiences.
productQuarterly Release Notes, November 2020: Advanced Permissions, Message Reports, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productCustomer Story: TeamSnap
Since becoming a Help Scout customer, TeamSnap has scaled its support solution without compromising a human and personalized customer experience.
productHow to Manage Changing Team Needs with Advanced Permissions
Advanced permissions are coming to Help Scout Plus and Company plan customers. Learn more about how to use this new feature.
productThe Non-Coder’s Guide to Using the Help Scout API
Learn the basics of APIs and get started using Help Scout's API to create, update, and delete conversations in your Help Scout account.
productQuarterly Release Notes, September 2020: Article Ratings, New Messages Editor, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productDiversity, Equity, and Inclusion at Help Scout
A journey from 2017 to today: Discover every detail of Help Scout's efforts to build a diverse, equitable, and inclusive team and company.
productHelp Scout’s Ultimate Guide to Remote Management
A compilation of the most important remote management lessons Help Scout's Nick Francis learned while running a fully remote company for 9+ years.
productHow to Advocate for Colleagues in a Remote Work Environment
Being an ally is even more important in a remote work environment. Here are some tips for ensuring all of your team members feel included.
productBlack Lives Matter
Merely not being racist is insufficient. We must commit to being actively anti-racist — to listen, to learn, and to act.
productQuarterly Release Notes, May 2020: Introducing Product Live, iOS Forwarding, Slack, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
product10 Tips for Knocking Your Virtual Interview Out of the Park
Follow these 10 virtual interview tips to set yourself up for success and ensure you're putting your best foot forward when interviewing for a remote job.
productHow to Stay Productive While Working from Home With Kids
Working from home with kids in the house is not easy, but we’ve collected some advice, practical tips, and useful resources to help you make it through.
productQuarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productWorking Remotely: Tips from 100+ Remote Workers & Leaders
Use these tips and resources to learn how to stay productive when working from home, adjust to remote work, and lead a team of remote workers.
productInside Help Scout: How We Implement Whole Company Support
Discover why Whole Company Support matters and how Help Scout has built a customer-centric culture where everyone works directly with customers.
productHow Beacon Helps You Deliver Great Customer Service
Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.
productInside Help Scout: How We Triage Our Support Queue
How Help Scout’s support team delivers high-quality service for the trickiest cases using a new triage process.
productKeep Customers In the Flow With Messages
Introducing Messages, a new way to convert more customers, reduce support requests, and build a better business proactively.
productHelp Scout’s Brand Animation Process
See how a brand comes to life by incorporating animation with brand elements.
productIllustrating the Help Scout Brand
Illustrations are a critical component of a brand’s storytelling process. Here’s how we approached illustrating the Help Scout Brand Handbook.
productIntroducing Help Scout for Good
Help Scout for Good is the program that houses our initiatives emphasizing our commitment to B Corp values.
productAnnouncing the Help Scout Brand Handbook
Our brand handbook is both an internal and external toolkit for creating and communicating things in the Help Scout way.
productThe Technical Debt Myth
The term “technical debt” tries to encapsulate many, often conflicting concepts. Here we unravel several myths surrounding tech debt and offer a practical approach to addressing it.
productMaking (and Breaking) the Help Scout Brand
A behind-the-scenes look at what went into Help Scout’s new illustration style and overarching brand.
productBehind the Scenes: The Design of Beacon
A peek behind the curtain at what went into the making of Help Scout’s Beacon product
productFive Tools for Writing High Quality PHP
In this post, I’ll share some of my own favorite tools that you can use to help ensure that you’re shipping high quality and maintainable code.
productMaking Content More Inclusive
Using inclusive language is often a matter of auditing your vocabulary for ableist and other problematic terminology.
productCreating Team Ownership with Better Language
I believe that with a fundamental shift towards thinking and communicating about it as our code we can create a more open and constructive working environment.
productBeacon 2.0 Preview: The User Interface
A preview of the user interface in the new version of Help Scout’s Beacon product.
productBeacon 2.0 Preview: Introducing Chat
A preview of how the live chat function will work in the new version of Help Scout’s Beacon product.
productBeacon 2.0 Preview: What’s New
A preview of the big improvements we’re making to Beacon, our embeddable, on-site support widget.
productSelf-Service is the Next Frontier in Customer Support
Self-service is the new competitive differentiator. Here’s how Help Scout is addressing that challenge and redefining self-service customer support with its product.
product9 Tips for Working While You Travel
Remote work allows you to bring your work with you when you travel. Keep these tips in mind to maximize your productivity and time for exploration.
productThe Digital Nomad’s Toolkit for Staying Productive
The essential list of hardware and software for digital nomads to stay productive on the move.
productHow to Maintain Your Health as a Digital Nomad
Remote workers don’t have to compromise their health. Here’s how to stay in shape and feeling great as a digital nomad.
productHow I Stay Productive Working Remotely
Working remotely and having the freedom to choose my working hours gave me the opportunity to write code when I’m at my best.
product5 Benefits of Integrating HubSpot + Help Scout
Help Scout’s integration with HubSpot puts customer information where you need it most and adds important lifecycle events to the customer timeline.
productTesting Code That Talks to the Database
For the purpose of this post I’d like to focus on what is common — database access via a high level repository-like component. How do we test a component like this?