Inside Help Scout
Inside Help Scout
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Behind the Scenes
Why We Redesigned Inbox
Inside Help Scout
Navigating Change Management: Transitioning to Inbox 2
Product Updates
New Look and Feel, Same Help Scout
Customer Stories
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
Product Updates
What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
Engineering
Do You Actually Need a Local Environment?
Product Updates
New in the Queue: AI Drafts, Snooze, and Send Later
Product Tutorials
Support Team Mailbag: Managing the Queue
Engineering
HSL: An Intuitive Way to Represent Color in CSS
Product Tutorials
Help Scout Works Best When
Customer Service
Navigating the Hype: Staying Customer-First in an AI-Enabled World
Product Updates
Delivering More Customer Delight, Not More AI Hype
Engineering
The Need for Speed: A Quick Way to Improve React Testing Times
Product Tutorials
Help Scout Using Help Scout: Tags and Custom Fields
Engineering
Accessibility First is the New Mobile First
Product Tutorials
Help Scout Using Help Scout: Saved Replies
Product Tutorials
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Behind the Scenes
The Evolution of Performance Management at Help Scout
Product Updates
Quarterly Release Notes: AI, Shopify, Instagram, and More
Product Updates
New in the Queue: Shopify, Social, and AI
Working Remotely
Making the Most of Remote Meetings
Behind the Scenes
Evolving Brand Design at Help Scout
Product Updates
Help Scout Has Acquired SupportAgent.ai
Behind the Scenes
Help Scout Has a New Look
Product Updates
Bring Instagram Conversations Into Help Scout
Product Updates
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Behind the Scenes
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
Product Updates
Introducing AI Assist for Better, Faster Responses
Behind the Scenes
Finding Joy in the Feedback Loop — Through Improv and in the Queue
Customer Engagement
5 Ways Customer Success Teams Can Use Messages to Boost Engagement
Customer Stories
How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
Product Updates
Meet Help Scout's New Conversation Editor
Product Updates
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Product Updates
Help Scout’s AI Is at Your Service
Product Updates
We’ve Changed Our Minds About AI in Customer Service
Inside Help Scout