Behind the Scenes
Inside Help Scout
Behind the Scenes
Building Connections at Help Scout’s Rome Retreat
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Support Team Mailbag: Reducing Turnaround Time
Behind the Scenes
Why People-First Security Matters (No Matter Where You Work)
Behind the Scenes
Amplifying Employee Voices Through Content
Behind the Scenes
Inside Learn Something Days: The Help Scout Support Team
Behind the Scenes
Help Scout Classes: Learning to Educate at Scale
Engineering
Rate Your AI
Customer Stories
How Help Scout Fueled BoxHero’s Global Expansion
Customer Stories
Boomeranging Back to Help Scout
Engineering
Streamlining Spring MVC with Per-Module Connection Pools
Inside Help Scout
Help Scout is Now Available in AWS Marketplace
Hiring & Culture
Help Scout Remains Committed to DEI
Product Updates
Help Scout Now Includes Unlimited Seats
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Behind the Scenes
Why We Redesigned Inbox
Inside Help Scout
Navigating Change Management: Transitioning to Inbox 2
Product Updates
New Look and Feel, Same Help Scout
Customer Stories
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
Product Updates
What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
Engineering
Do You Actually Need a Local Environment?
Product Updates
New in the Queue: AI Drafts, Snooze, and Send Later
Product Tutorials
Support Team Mailbag: Managing the Queue
Engineering
HSL: An Intuitive Way to Represent Color in CSS
Product Tutorials
Help Scout Works Best When
Customer Service
Navigating the Hype: Staying Customer-First in an AI-Enabled World
Product Updates
Delivering More Customer Delight, Not More AI Hype
Engineering
The Need for Speed: A Quick Way to Improve React Testing Times
Product Tutorials
Help Scout Using Help Scout: Tags and Custom Fields
Engineering
Accessibility First Is the New Mobile First
Product Tutorials
Help Scout Using Help Scout: Saved Replies
Product Tutorials
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Behind the Scenes
The Evolution of Performance Management at Help Scout
Product Updates
Quarterly Release Notes: AI, Shopify, Instagram, and More
Product Updates
New in the Queue: Shopify, Social, and AI
Working Remotely
Making the Most of Remote Meetings
Behind the Scenes
Evolving Brand Design at Help Scout
Product Updates
Help Scout Has Acquired SupportAgent.ai
Behind the Scenes
Help Scout Has a New Look
Product Updates
Bring Instagram Conversations Into Help Scout
Product Updates
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Behind the Scenes
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
Product Updates
Introducing AI Assist for Better, Faster Responses
Behind the Scenes
Finding Joy in the Feedback Loop — Through Improv and in the Queue
Customer Engagement
5 Ways Customer Success Teams Can Use Messages to Boost Engagement
Customer Stories
How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
Product Updates
Meet Help Scout's New Conversation Editor
Product Updates
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Product Updates
Help Scout’s AI Is at Your Service
Product Updates
Help Scout and AI: A New Perspective
Inside Help Scout
How to Plan for Connection at Your Remote-company Retreat
Customer Stories
How Castiron Helps Thousands of Customers With a Two-Person Support Team
Customer Stories
How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Product Updates
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Behind the Scenes
Charting the Course of an Unexpected Career
Product Updates
Deliver a Seamless Support Experience with Messenger in Help Scout
Behind the Scenes
Friday Notes Keep Us on the Same Page
Behind the Scenes
Go Ahead, Learn Something: How Help Scout Empowers Employee Growth
Inside Help Scout
Create Help Articles With Confidence Using the New Docs Editor
Customer Stories
Spikeball is a Help Scout User for Life: Here's Why
Customer Stories
Litmus Boosts Customer Retention Rate by 26% with Help Scout
Customer Stories
Why Underground Printing Switched from Gmail to Help Scout
Customer Stories
How Ashesi University Created a School-Wide Support Center with Help Scout
Behind the Scenes
Space and Support Help Working Parents Thrive
Product Updates
Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
Product Updates
4 Message Styles and How to Use Them
Behind the Scenes
Top Shelf Reads from Help Scout Leaders
Behind the Scenes
Words are the Bridge: Finding Harmony in Songwriting and Content Strategy
Product Updates
Microsurveys: The Quick Way to Capture Customer Feedback
Product Updates
Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More
Hiring & Culture
Sabbaticals in the Real World: How Help Scouters Are Using Their Time Away
Behind the Scenes
Finding Flow at Work and on the Trail
Behind the Scenes
Straight From the Source: Help Scout Love
Product Tutorials
Product Walkthrough: Help Scout for Education
Product Tutorials
The Beginner’s Guide to Help Scout
Inside Help Scout
Bring Your Whole Company Closer to Your Customers With Light Users
Customer Stories
How RealtyNinja Supported 300% Customer Growth with Help Scout
Inside Help Scout
Help Scout & Census: Sync trusted data to delight customers and reduce churn
Product Updates
Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Working Remotely
Help Scout’s Ultimate Guide to Remote Management
Customer Stories
How George Washington University Handled a 22% Increase in Email Traffic
Product Updates
Make Sure Every Customer Finds an Answer With Docs + Beacon
Product Updates
Release Notes, March 2022: Previous conversations, user report change, and more!
Product Updates
Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
Customer Stories
How FlexJobs Engages Customers With Proactive Messages
Product Updates
Build Better Customer Relationships With New Targeted Messages
Product Updates
Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
Working Remotely
How to Build a Globally Remote Team That Really Works
Customer Stories
How Brain.fm Achieved a 95% CSAT Score With Help Scout
Customer Stories
How OnePageCRM Reduced Their Team's Workload by 50%
Customer Stories
Customer Story: Upstream Tech
Product Updates
Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
Behind the Scenes
Behind The Scenes: How a Help Scout Article Is Made
Customer Stories
Customer Story: Zapier
Customer Stories
Customer Story: GrabCad
Customer Stories
Customer Story: Springboard
Customer Stories
Customer Story: Influitive
Customer Stories
Customer Story: Mixmax
Customer Stories
Customer Story: Panorama Education
Customer Stories
Customer Story: Tattly
Customer Stories
Customer Story: Threadless
Customer Stories
Customer Story: LanguaTalk
Customer Stories
Customer Story: GrowSurf
Product Updates
Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports
Customer Stories
Customer Story: TeamSnap
Product Updates
How to Manage Changing Team Needs with Advanced Permissions
Product Tutorials
The Non-Coder’s Guide to Using the Help Scout API
Product Updates
Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor
Working Remotely
How to Advocate for Colleagues in a Remote Work Environment
Behind the Scenes
Black Lives Matter
Product Updates
Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
Working Remotely
10 Tips for Knocking Your Virtual Interview Out of the Park
Working Remotely
How to Stay Productive While Working from Home With Kids
Product Updates
Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
Working Remotely
Working Remotely: Tips from 100+ Remote Workers & Leaders
Behind the Scenes
Inside Help Scout: How We Implement Whole Company Support
Product Tutorials
How Beacon Helps You Deliver Great Customer Service
Behind the Scenes
Inside Help Scout: How We Triage Our Support Queue
Behind the Scenes
Help Scout’s Brand Animation Process
Behind the Scenes
Illustrating the Help Scout Brand
Product Updates
Introducing Help Scout for Good
Behind the Scenes
Announcing the Help Scout Brand Handbook
Engineering
The Technical Debt Myth
Behind the Scenes
Making (and Breaking) the Help Scout Brand
Behind the Scenes
Behind the Scenes: The Design of Beacon
Engineering
Five Tools for Writing High Quality PHP
Behind the Scenes
Making Content More Inclusive
Product Updates
Beacon 2.0 Preview: The User Interface
Product Updates
Beacon 2.0 Preview: Introducing Chat
Product Updates
Beacon 2.0 Preview: What’s New
Product Updates
Self-Service is the Next Frontier in Customer Support
Working Remotely
9 Tips for Working While You Travel
Working Remotely
The Digital Nomad’s Toolkit for Staying Productive
Working Remotely
How to Maintain Your Health as a Digital Nomad
Engineering
How I Stay Productive Working Remotely
Product Tutorials
5 Benefits of Integrating HubSpot + Help Scout
Engineering
Testing Code That Talks to the Database
Engineering
Functional vs. Unit Testing for the Browser
Engineering
Reducing Complexity with Guard Clauses in PHP and JavaScript
Working Remotely
Becoming a Digital Nomad: the Good, the Bad, and the Ugly
Engineering
The Database Is Not an Implementation Detail
Behind the Scenes
The Evolution of the Help Scout Brand
Working Remotely
Lessons Learned from 6 Years of Working in My Pajamas
Customer Stories
Customer Story: Tuft and Needle
Customer Stories
Customer Story: Senneca
Working Remotely
Six Ways Remote Teams Can Crush Their To-Do Lists
Engineering
Front-end Testing for the Lazy Developer with CasperJS
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