Behind the Scenes
Inside Help Scout
![The Evolution of Performance Management at Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4b4dA9oq9zdY74D61DaIO8%2F33b29bdcf00f67261931d959cbe0055f%2FThe_Evolution_of_Performance_Management_at_Help_Scout__1_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=55c4d40d36a304d16ffcd981df4e0bc5)
![Evolving Brand Design at Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6NdxRDK2XaaUxIQ84PEAVx%2Fc6176c10148346f1badda48b06fce035%2Fevolving-brand-design--post-art__3_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f8fcc2cae359ffb6c73f4f6a45c24d38)
Behind the Scenes
Evolving Brand Design at Help Scout
![Help Scout Has a New Look](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F60EA992W03uolR4GNHXgkS%2Ff849a547175326bde23f5919a8328353%2FHelp_Scout_Has_a_New_Look.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c816bf6cc3b6b48ebe82c667166e7d6b)
Behind the Scenes
Help Scout Has a New Look
![Four Customer Service Lessons Leaders Learned Early — and Still Call on Today](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6jh49PwcdLamg5Ts3QIzWt%2Fd95aeddc41611089855b354a0be52594%2FFour_lessons_from_customer-centric_leaders__3_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f52aaa5669784aa1056ade11a8ca2fae)
Behind the Scenes
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
![Finding Joy in the Feedback Loop — Through Improv and in the Queue](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7glXdTRcuir9pm3zOB5uza%2F011b4baeadcb06261d7ccd65491b84ce%2Fhere-for-it_green.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=0bdf6e1b42a699d9648bd2f6ff144ba2)
Behind the Scenes
Finding Joy in the Feedback Loop — Through Improv and in the Queue
![Charting the Course of an Unexpected Career](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6z6smzpWx0ZBokcFL2j3N9%2F53d042b99b1046f937cd2b2ba469b524%2FHereForIt-WorkLife-02.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f0cf0726bb4a004b47fd7378d8823a55)
Behind the Scenes
Charting the Course of an Unexpected Career
![Friday Notes Keep Us on the Same Page](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F31YGtI3aR2fbbkSRfNNioR%2F09450e5ad4863e02125e1b852f771873%2FInsideHelpScout-BlogPost.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=7fbaf41a09330e6f679fe32bd6d14896)
Behind the Scenes
Friday Notes Keep Us on the Same Page
![Go Ahead, Learn Something: How Help Scout Empowers Employee Growth](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5FhuA6fHZ9RBEwKefzhjU5%2F866e5be82a75c68bc72a310bf2d24e2d%2FBlog_learn-something_v2.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=cf765ac6971cd8d919a798da07a4f1e9)
Behind the Scenes
Go Ahead, Learn Something: How Help Scout Empowers Employee Growth
![Space and Support Help Working Parents Thrive](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ghyxB1Ede7Y23qgNf2mMw%2F11b3cad99a3f757b46202b19edfc4305%2FHereForIt-WorkLife-05.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=fa3e43184227bb8585a3c9f039c78441)
Behind the Scenes
Space and Support Help Working Parents Thrive
![Top Shelf Reads from Help Scout Leaders](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4xPAUYlLNlBL8L2UT4NnDa%2F972b3f8e0e4e8e99e7cb67a401edf0c1%2FHS_Blog_Art.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c7284e31f7f1bab0980046d6146090dc)
Behind the Scenes
Top Shelf Reads from Help Scout Leaders
![Words are the Bridge: Finding Harmony in Songwriting and Content Strategy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4STjylLC4uOyUkaQPeSeH8%2F5e83cfb1a41834b9297dc900f176fec7%2FHereForIt-WorkLife-01.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=7a95786a07417467441c7259826cc2a7)
Behind the Scenes
Words are the Bridge: Finding Harmony in Songwriting and Content Strategy
![Finding Flow at Work and on the Trail](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4STjylLC4uOyUkaQPeSeH8%2F5e83cfb1a41834b9297dc900f176fec7%2FHereForIt-WorkLife-01.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=7a95786a07417467441c7259826cc2a7)
Behind the Scenes
Finding Flow at Work and on the Trail
![Straight From the Source: Help Scout Love](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7FMc3mdUKBlDuDt6hMxmXu%2F4a396bda9f6f934e059ce55e876a6dd0%2FHelpScoutLove-BlogArt-September.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=ea291a32af35aafce8c788c812c90fd6)
Behind the Scenes
Straight From the Source: Help Scout Love
![Behind The Scenes: How a Help Scout Article Is Made](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4Ls3SsBO79sgQqm9M3chUC%2F1ef808f37a0eb077ffdb3f43cccf21ec%2Fhow-content-gets-made.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=8855d14cba3d966e28dc3749da455bfa)
Behind the Scenes
Behind The Scenes: How a Help Scout Article Is Made
![Black Lives Matter](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1rG63jbQI1BEbu3W65IvxN%2F97b77d1fc0761dc80c93daf24c3e2eed%2Fblm.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=db1f3f5075ba00b9e0d63cb2fb894fe8)
Behind the Scenes
Black Lives Matter
![Inside Help Scout: How We Implement Whole Company Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F51HdZ7tZFoIio87oza5fC2%2F55132d30f2a9590fcb675d537a640433%2Fscaling-whole-company-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=cf21a444e28a11133bd0df26f2cec25c)
Behind the Scenes
Inside Help Scout: How We Implement Whole Company Support
![Inside Help Scout: How We Triage Our Support Queue](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6hAq6TgNlFFprTvDzPHT2I%2Fa4fb62ac74960e7699305c936c42656f%2Fsupport-triage.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0943fd1b8e65a808f0f582e1a38bc2e9)
Behind the Scenes
Inside Help Scout: How We Triage Our Support Queue
![Help Scout’s Brand Animation Process](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4NZLFXJROywvZbMOyHMpoY%2F48b8c31bfa985820b1ec934970b0fdbb%2Fbrand-handbook-animation.gif?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=700&h=466&s=a15ff2af198d667603246d693319cb1d)
Behind the Scenes
Help Scout’s Brand Animation Process
![Illustrating the Help Scout Brand](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5qS4AHQJQ3lruXsmuwcVMZ%2F40aced9144826f887070cab6988c259a%2Fbrand-illustration.gif?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b09ccf8a607049e5b3ac64d00418db72)
Behind the Scenes
Illustrating the Help Scout Brand
![Announcing the Help Scout Brand Handbook](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F65X5oz48evYjZ6Y7E7K4tu%2Fe194b654b1558e2a79aa36f797c68bcb%2Fbrand-handbook_phoebe.gif?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=488&s=d9e18963c18bfcc5eb19d03e638b1631)
Behind the Scenes
Announcing the Help Scout Brand Handbook
![Making (and Breaking) the Help Scout Brand](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6zhcNqaQ0yMgqh3EcdBWKO%2Fdd0b86373f451a87a736d319fac3c159%2Fpeek-behind-the-curtain.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7ee06ad27d09b709f4bb97973f3d9487)
Behind the Scenes
Making (and Breaking) the Help Scout Brand
![Behind the Scenes: The Design of Beacon](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FmuPJLnIVrq46TsGxJx0Zk%2Fde80d920f87571b90793721078ebb818%2Fbeacon-design.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a132b580fdd3d30225954014c5b0f732)
Behind the Scenes
Behind the Scenes: The Design of Beacon
![Making Content More Inclusive](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5xSn0lY7r8LHvCShQAbrU4%2F10302a31617c19eccacaccdd2a8e1060%2Finclusive-language.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f954dba90408936e4693fbec6f0492d9)
Behind the Scenes
Making Content More Inclusive
![The Evolution of the Help Scout Brand](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2aYxzpcygskEgZ9jvArhka%2Fb617a60c35b7d66824a206c0b0efb136%2Fbrand-evolution.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8fc059f60947318d367cd30c85ea6b52)
Behind the Scenes