Inside Help Scout
productGood to Grow: Help Scout Celebrates its 10th Year
Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!
productBehind The Scenes: How a Help Scout Article Is Made
Watch this five-minute video for a behind-the-scenes look at how a Help Scout article goes from an idea in Asana to a published piece.
productDiversity, Equity, and Inclusion at Help Scout
A journey from 2017 to today: Discover every detail of Help Scout's efforts to build a diverse, equitable, and inclusive team and company.
productBlack Lives Matter
Merely not being racist is insufficient. We must commit to being actively anti-racist — to listen, to learn, and to act.
productInside Help Scout: How We Implement Whole Company Support
Discover why Whole Company Support matters and how Help Scout has built a customer-centric culture where everyone works directly with customers.
productInside Help Scout: How We Triage Our Support Queue
How Help Scout’s support team delivers high-quality service for the trickiest cases using a new triage process.
productHelp Scout’s Brand Animation Process
See how a brand comes to life by incorporating animation with brand elements.
productIllustrating the Help Scout Brand
Illustrations are a critical component of a brand’s storytelling process. Here’s how we approached illustrating the Help Scout Brand Handbook.
productAnnouncing the Help Scout Brand Handbook
Our brand handbook is both an internal and external toolkit for creating and communicating things in the Help Scout way.
productMaking (and Breaking) the Help Scout Brand
A behind-the-scenes look at what went into Help Scout’s new illustration style and overarching brand.
productBehind the Scenes: The Design of Beacon
A peek behind the curtain at what went into the making of Help Scout’s Beacon product
productMaking Content More Inclusive
Using inclusive language is often a matter of auditing your vocabulary for ableist and other problematic terminology.
productThe Evolution of the Help Scout Brand
Building a brand that lasts requires maintenance and design principles as concrete as your company values.