Delivering More Customer Delight, Not More AI Hype
Product Updates
Delivering More Customer Delight, Not More AI Hype
Quarterly Release Notes: AI, Shopify, Instagram, and More
Product Updates
Quarterly Release Notes: AI, Shopify, Instagram, and More
Live Event
New in the Queue: Shopify, Social, and AI
Product Updates
New in the Queue: Shopify, Social, and AI
Help Scout Has Acquired SupportAgent.ai
Product Updates
Help Scout Has Acquired SupportAgent.ai
Bring Instagram Conversations Into Help Scout
Product Updates
Bring Instagram Conversations Into Help Scout
 Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Product Updates
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Introducing AI Assist for Better, Faster Responses
Product Updates
Introducing AI Assist for Better, Faster Responses
Meet Help Scout's New Conversation Editor
Product Updates
Meet Help Scout's New Conversation Editor
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Product Updates
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Help Scout’s AI Is at Your Service
Product Updates
Help Scout’s AI Is at Your Service
We’ve Changed Our Minds About AI in Customer Service
Product Updates
We’ve Changed Our Minds About AI in Customer Service
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Product Updates
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Deliver a Seamless Support Experience with Messenger in Help Scout
Product Updates
Deliver a Seamless Support Experience with Messenger in Help Scout
Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
Product Updates
Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
4 Message Styles and How to Use Them
Product Updates
4 Message Styles and How to Use Them
Microsurveys: The Quick Way to Capture Customer Feedback
Product Updates
Microsurveys: The Quick Way to Capture Customer Feedback
Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More
Product Updates
Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More
Standard vs. Plus Pricing: How to Choose the Right Plan For You
Product Updates
Standard vs. Plus Pricing: How to Choose the Right Plan For You
Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Product Updates
Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Make Sure Every Customer Finds an Answer With Docs + Beacon
Product Updates
Make Sure Every Customer Finds an Answer With Docs + Beacon
Release Notes, March 2022: Previous conversations, user report change, and more!
Product Updates
Release Notes, March 2022: Previous conversations, user report change, and more!
Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
Product Updates
Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
Build Better Customer Relationships With New Targeted Messages
Product Updates
Build Better Customer Relationships With New Targeted Messages
Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
Product Updates
Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
Product Updates
Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports
Product Updates
Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports
How to Manage Changing Team Needs with Advanced Permissions
Product Updates
How to Manage Changing Team Needs with Advanced Permissions
Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor
Product Updates
Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor
Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
Product Updates
Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
Product Updates
Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
Introducing Help Scout for Good
Product Updates
Introducing Help Scout for Good
Beacon 2.0 Preview: The User Interface
Product Updates
Beacon 2.0 Preview: The User Interface
Beacon 2.0 Preview: Introducing Chat
Product Updates
Beacon 2.0 Preview: Introducing Chat
Beacon 2.0 Preview: What’s New
Product Updates
Beacon 2.0 Preview: What’s New
Self-Service is the Next Frontier in Customer Support
Product Updates
Self-Service is the Next Frontier in Customer Support

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