productBuild Better Customer Relationships With New Targeted Messages

We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.

Live Event
productHow Flexjobs Engages Customers with Proactive Messages

Register for the webinar on October 19, 2021 at 1 p.m. EDT.

productQuarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

productQuarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor Updates, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

productQuarterly Release Notes, November 2020: Advanced Permissions, Message Reports, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

productHow to Manage Changing Team Needs with Advanced Permissions

Advanced permissions are coming to Help Scout Plus and Company plan customers. Learn more about how to use this new feature.

productQuarterly Release Notes, September 2020: Article Ratings, New Messages Editor, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

productQuarterly Release Notes, May 2020: Introducing Product Live, iOS Forwarding, Slack, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

productQuarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Keep Customers In the Flow With Messages
productKeep Customers In the Flow With Messages

Introducing Messages, a new way to convert more customers, reduce support requests, and build a better business proactively.

productIntroducing Help Scout for Good

Help Scout for Good is the program that houses our initiatives emphasizing our commitment to B Corp values.

productBeacon 2.0 Preview: The User Interface

A preview of the user interface in the new version of Help Scout’s Beacon product.

productBeacon 2.0 Preview: Introducing Chat

A preview of how the live chat function will work in the new version of Help Scout’s Beacon product.

productBeacon 2.0 Preview: What’s New

A preview of the big improvements we’re making to Beacon, our embeddable, on-site support widget.

productSelf-Service is the Next Frontier in Customer Support

Self-service is the new competitive differentiator. Here’s how Help Scout is addressing that challenge and redefining self-service customer support with its product.

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