productMarch 2021 Release Notes: Beacon Identify Changes, Messages Editor Updates, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

productNovember 2020 Release Notes: Advanced Permissions, Message Reports, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

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productHelp Scout Product Live

Get an inside look at what Help Scout is building.

productHow to Manage Changing Team Needs with Advanced Permissions

Advanced permissions are coming to Help Scout Plus and Company plan customers. Learn more about how to use this new feature.

productSeptember 2020 Release Notes: Article Ratings, New Messages Editor, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

productMay 2020 Release Notes: Introducing Product Live, iOS Forwarding, Slack, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

productMarch Release Notes: COVID-19 Resources, Chat Ratings, and More

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

productRelease Notes: Customer Management, More Powerful Messages, and Much More!

Regular update announcing new Help Scout features and product improvements.

Keep Customers In the Flow With Messages
productKeep Customers In the Flow With Messages

Introducing Messages, a new way to convert more customers, reduce support requests, and build a better business proactively.

productRelease Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!

Regular update announcing new Help Scout features and product improvements.

productRelease Notes: Fun Improvements, New Integrations, and Some Sneak Peeks

Regular update announcing new Help Scout features and product improvements.

productIntroducing Help Scout for Good

Help Scout for Good is the program that houses our initiatives emphasizing our commitment to B Corp values.

productRelease Notes: In-Page Beacon Links, Mailbox API Upgrades + More

Regular update announcing new Help Scout features and product improvements.

productRelease Notes: Private Docs Sites, Mailbox API Updates + More

Regular update announcing new Help Scout features and product improvements.

productRelease Notes: Drag and Drop, Plus More Emoji Support in Beacon

Regular update announcing new Help Scout features and product improvements.

productRelease Notes: Channel-Based Reports Are Rolling Out!

Regular update announcing new Help Scout features and product improvements.

productRelease Notes: Beacon Improvements + New Integrations

Regular update announcing new Help Scout features and product improvements.

productRelease Notes: Beacon Modes, Chat Commands, and Lots More

Regular update announcing new Help Scout features and product improvements.

productRelease Notes: Emojis, PHP Client Update + More

Regular update announcing new Help Scout features and product improvements.

productRelease Notes: 2018 Archive

Release Notes is an ongoing series that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

productBeacon 2.0 Preview: The User Interface

A preview of the user interface in the new version of Help Scout’s Beacon product.

productBeacon 2.0 Preview: Introducing Chat

A preview of how the live chat function will work in the new version of Help Scout’s Beacon product.

productBeacon 2.0 Preview: What’s New

A preview of the big improvements we’re making to Beacon, our embeddable, on-site support widget.

productSelf-Service is the Next Frontier in Customer Support

Self-service is the new competitive differentiator. Here’s how Help Scout is addressing that challenge and redefining self-service customer support with its product.

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