Inside Help Scout

Build Better Customer Relationships With New Targeted Messages
productBuild Better Customer Relationships With New Targeted Messages

We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.

Quarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More
productQuarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor Updates, and More!
productQuarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor Updates, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports, and More!
productQuarterly Release Notes, November 2020: Advanced Permissions, Message Reports, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

How to Manage Changing Team Needs with Advanced Permissions
productHow to Manage Changing Team Needs with Advanced Permissions

Advanced permissions are coming to Help Scout Plus and Company plan customers. Learn more about how to use this new feature.

Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor, and More!
productQuarterly Release Notes, September 2020: Article Ratings, New Messages Editor, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Quarterly Release Notes, May 2020: Introducing Product Live, iOS Forwarding, Slack, and More!
productQuarterly Release Notes, May 2020: Introducing Product Live, iOS Forwarding, Slack, and More!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
productQuarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Keep Customers In the Flow With Messages
productKeep Customers In the Flow With Messages

Introducing Messages, a new way to convert more customers, reduce support requests, and build a better business proactively.

Introducing Help Scout for Good
productIntroducing Help Scout for Good

Help Scout for Good is the program that houses our initiatives emphasizing our commitment to B Corp values.

Beacon 2.0 Preview: The User Interface
productBeacon 2.0 Preview: The User Interface

A preview of the user interface in the new version of Help Scout’s Beacon product.

Beacon 2.0 Preview: Introducing Chat
productBeacon 2.0 Preview: Introducing Chat

A preview of how the live chat function will work in the new version of Help Scout’s Beacon product.

Beacon 2.0 Preview: What’s New
productBeacon 2.0 Preview: What’s New

A preview of the big improvements we’re making to Beacon, our embeddable, on-site support widget.

Self-Service is the Next Frontier in Customer Support
productSelf-Service is the Next Frontier in Customer Support

Self-service is the new competitive differentiator. Here’s how Help Scout is addressing that challenge and redefining self-service customer support with its product.

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.

Try for free