Inside Help Scout

Standard vs. Plus Pricing: How to Choose the Right Plan For You
Inside Help ScoutStandard vs. Plus Pricing: How to Choose the Right Plan For You

Learn the difference between the Standard and Plus pricing plan—and which plan is right for you.

Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Inside Help ScoutQuarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!

Release Notes is our quarterly update that highlights recent product improvements we've made so you can easily stay up to date on what's new in Help Scout.

Make Sure Every Customer Finds an Answer With Docs + Beacon
Inside Help ScoutMake Sure Every Customer Finds an Answer With Docs + Beacon

The Docs + Beacon integration helps your team provide personalized support so your customers can find answers how and when they need to.

Release Notes, March 2022: Previous conversations, user report change, and more!
Inside Help ScoutRelease Notes, March 2022: Previous conversations, user report change, and more!

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new

Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
Inside Help ScoutQuarterly Release Notes, December 2021: Targeted Messages, Properties Visibility

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Build Better Customer Relationships With New Targeted Messages
Inside Help ScoutBuild Better Customer Relationships With New Targeted Messages

We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.

Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
Inside Help ScoutQuarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
Inside Help ScoutQuarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports
Inside Help ScoutQuarterly Release Notes, November 2020: Advanced Permissions, Message Reports

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

How to Manage Changing Team Needs with Advanced Permissions
Inside Help ScoutHow to Manage Changing Team Needs with Advanced Permissions

Advanced permissions are coming to Help Scout Plus and Company plan customers. Learn more about how to use this new feature.

Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor
Inside Help ScoutQuarterly Release Notes, September 2020: Article Ratings, New Messages Editor

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
Inside Help ScoutQuarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
Inside Help ScoutQuarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

Keep Customers In the Flow With Messages
Inside Help ScoutKeep Customers In the Flow With Messages

Introducing Messages, a new way to convert more customers, reduce support requests, and build a better business proactively.

Introducing Help Scout for Good
Inside Help ScoutIntroducing Help Scout for Good

Help Scout for Good is the program that houses our initiatives emphasizing our commitment to B Corp values.

Beacon 2.0 Preview: The User Interface
Inside Help ScoutBeacon 2.0 Preview: The User Interface

A preview of the user interface in the new version of Help Scout’s Beacon product.

Beacon 2.0 Preview: Introducing Chat
Inside Help ScoutBeacon 2.0 Preview: Introducing Chat

A preview of how the live chat function will work in the new version of Help Scout’s Beacon product.

Beacon 2.0 Preview: What’s New
Inside Help ScoutBeacon 2.0 Preview: What’s New

A preview of the big improvements we’re making to Beacon, our embeddable, on-site support widget.

Self-Service is the Next Frontier in Customer Support
Inside Help ScoutSelf-Service is the Next Frontier in Customer Support

Self-service is the new competitive differentiator. Learn how Help Scout's addressing that and redefining self-service customer support.

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.

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