Inside Help Scout
Help Scout Announces Partnership with TD SYNNEX
New Look and Feel, Same Help Scout
What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
New in the Queue: AI Drafts, Snooze, and Send Later
Delivering More Customer Delight, Not More AI Hype
Quarterly Release Notes: AI, Shopify, Instagram, and More
New in the Queue: Shopify, Social, and AI
Help Scout Has Acquired SupportAgent.ai
Bring Instagram Conversations Into Help Scout
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Introducing AI Assist for Better, Faster Responses
Meet Help Scout's New Conversation Editor
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Help Scout’s AI Is at Your Service
Help Scout and AI: A New Perspective
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Deliver a Seamless Support Experience with Messenger in Help Scout
Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
4 Message Styles and How to Use Them
Microsurveys: The Quick Way to Capture Customer Feedback
Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More
Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Make Sure Every Customer Finds an Answer With Docs + Beacon
Release Notes, March 2022: Previous conversations, user report change, and more!
Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
Build Better Customer Relationships With New Targeted Messages
Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports
How to Manage Changing Team Needs with Advanced Permissions
Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor
Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
Introducing Help Scout for Good
Beacon 2.0 Preview: The User Interface
Beacon 2.0 Preview: Introducing Chat
Beacon 2.0 Preview: What’s New
Self-Service is the Next Frontier in Customer Support
Get started with Help Scout
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