Inside Help Scout
Inside Help ScoutMake Sure Every Customer Finds an Answer With Docs + Beacon
The Docs + Beacon integration helps your team provide personalized support so your customers can find answers how and when they need to.
Inside Help ScoutRelease Notes, March 2022: Previous conversations, user report change, and more!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new
Inside Help ScoutQuarterly Release Notes, December 2021: Targeted Messages, Properties Visibility, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Inside Help ScoutBuild Better Customer Relationships With New Targeted Messages
We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.
Inside Help ScoutQuarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Inside Help ScoutQuarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor Updates, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Inside Help ScoutQuarterly Release Notes, November 2020: Advanced Permissions, Message Reports, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Inside Help ScoutHow to Manage Changing Team Needs with Advanced Permissions
Advanced permissions are coming to Help Scout Plus and Company plan customers. Learn more about how to use this new feature.
Inside Help ScoutQuarterly Release Notes, September 2020: Article Ratings, New Messages Editor, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Inside Help ScoutQuarterly Release Notes, May 2020: Introducing Product Live, iOS Forwarding, Slack, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Inside Help ScoutQuarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Inside Help ScoutKeep Customers In the Flow With Messages
Introducing Messages, a new way to convert more customers, reduce support requests, and build a better business proactively.
Inside Help ScoutIntroducing Help Scout for Good
Help Scout for Good is the program that houses our initiatives emphasizing our commitment to B Corp values.
Inside Help ScoutBeacon 2.0 Preview: The User Interface
A preview of the user interface in the new version of Help Scout’s Beacon product.
Inside Help ScoutBeacon 2.0 Preview: Introducing Chat
A preview of how the live chat function will work in the new version of Help Scout’s Beacon product.
Inside Help ScoutBeacon 2.0 Preview: What’s New
A preview of the big improvements we’re making to Beacon, our embeddable, on-site support widget.
Inside Help ScoutSelf-Service is the Next Frontier in Customer Support
Self-service is the new competitive differentiator. Here’s how Help Scout is addressing that challenge and redefining self-service customer support with its product.