Inside Help Scout
productQuarterly Release Notes, June 2021: Messages Updates, Fundraising Email Series, and More
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productQuarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor Updates, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productQuarterly Release Notes, November 2020: Advanced Permissions, Message Reports, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productHow to Manage Changing Team Needs with Advanced Permissions
Advanced permissions are coming to Help Scout Plus and Company plan customers. Learn more about how to use this new feature.
productQuarterly Release Notes, September 2020: Article Ratings, New Messages Editor, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productQuarterly Release Notes, May 2020: Introducing Product Live, iOS Forwarding, Slack, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productQuarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productRelease Notes: Customer Management, More Powerful Messages, and Much More!
Regular update announcing new Help Scout features and product improvements.
productKeep Customers In the Flow With Messages
Introducing Messages, a new way to convert more customers, reduce support requests, and build a better business proactively.
productRelease Notes: Proactive Messages, Anonymous Chats, Zapier Improvements, and More!
Regular update announcing new Help Scout features and product improvements.
productRelease Notes: Fun Improvements, New Integrations, and Some Sneak Peeks
Regular update announcing new Help Scout features and product improvements.
productIntroducing Help Scout for Good
Help Scout for Good is the program that houses our initiatives emphasizing our commitment to B Corp values.
productRelease Notes: In-Page Beacon Links, Mailbox API Upgrades + More
Regular update announcing new Help Scout features and product improvements.
productRelease Notes: Private Docs Sites, Mailbox API Updates + More
Regular update announcing new Help Scout features and product improvements.
productRelease Notes: Drag and Drop, Plus More Emoji Support in Beacon
Regular update announcing new Help Scout features and product improvements.
productRelease Notes: Channel-Based Reports Are Rolling Out!
Regular update announcing new Help Scout features and product improvements.
productRelease Notes: Beacon Improvements + New Integrations
Regular update announcing new Help Scout features and product improvements.
productRelease Notes: Beacon Modes, Chat Commands, and Lots More
Regular update announcing new Help Scout features and product improvements.
productRelease Notes: Emojis, PHP Client Update + More
Regular update announcing new Help Scout features and product improvements.
productRelease Notes: 2018 Archive
Release Notes is an ongoing series that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
productBeacon 2.0 Preview: The User Interface
A preview of the user interface in the new version of Help Scout’s Beacon product.
productBeacon 2.0 Preview: Introducing Chat
A preview of how the live chat function will work in the new version of Help Scout’s Beacon product.
productBeacon 2.0 Preview: What’s New
A preview of the big improvements we’re making to Beacon, our embeddable, on-site support widget.
productSelf-Service is the Next Frontier in Customer Support
Self-service is the new competitive differentiator. Here’s how Help Scout is addressing that challenge and redefining self-service customer support with its product.
Get started with Help Scout
A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.
Free 15-day Trial