Product Updates
Inside Help Scout
![New in the Queue: AI Drafts, Snooze, and Send Later](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3ZugWK6EliK8Pj6lEEGN1g%2Fdc80aba1fc51f5690754227e9e29576d%2FNITQ-Inbox-Thumb.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=459&s=4883b16f374d447d1ffc8314a067e34d)
![Delivering More Customer Delight, Not More AI Hype](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2r9KpsoGVpryiNY4jNcR0S%2F61cfddec27d5f52896af746b41126e0e%2FAI_Thought_Leadership_-_Blog.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=90f9617845068ced342428fb2c27bae4)
Product Updates
Delivering More Customer Delight, Not More AI Hype
![Quarterly Release Notes: AI, Shopify, Instagram, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4zFoNqrJpenCnugSq6Tymz%2F3df52147fb9b629e526bfecacf97e8b9%2Frelease-notes_B-green.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=acdd1c641ebe27e716da76cfd4faf53f)
Product Updates
Quarterly Release Notes: AI, Shopify, Instagram, and More
![New in the Queue: Shopify, Social, and AI](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7F8Nr1VSQi0KEbafFt1YGq%2Fc700678035cf2c80e77629be1d4ac431%2Fwebinar_shopify.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=5bcc742e8ee986bae4bf433d36575e90)
Product Updates
New in the Queue: Shopify, Social, and AI
![Help Scout Has Acquired SupportAgent.ai](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F434gukJ1JohihPRiQzdHG8%2F056b016a3f996ab635501c3fee28a1b6%2Fhs-sai-blog.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=8548413a15b884e028f105cc56270a43)
Product Updates
Help Scout Has Acquired SupportAgent.ai
![Bring Instagram Conversations Into Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FdEeij3yOvEkQb9aYqrInk%2Fcec5d177d862d6f3b12c91d3c8e37893%2FImage_-1__Header.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=2a9fe36c92d18641fc2f2b78e753006f)
Product Updates
Bring Instagram Conversations Into Help Scout
![Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4zFoNqrJpenCnugSq6Tymz%2F3df52147fb9b629e526bfecacf97e8b9%2Frelease-notes_B-green.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=acdd1c641ebe27e716da76cfd4faf53f)
Product Updates
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
![Introducing AI Assist for Better, Faster Responses](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5adf0Sy7jtlF2kIXZGThz8%2F96702faa67f8af63fe3f3ae44c6b3dca%2FBlog_2x.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=451&s=b78049a352002346627a151fddae7adf)
Product Updates
Introducing AI Assist for Better, Faster Responses
![Meet Help Scout's New Conversation Editor](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FXfMUDmW0Ppa6e1Ehrwxzq%2Fea77e97d8512b60607a5d6ac3731ad3e%2FEditorInMailbox-PostArt.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=5b2b219e86f2a88f6ccc1330ed3b2a53)
Product Updates
Meet Help Scout's New Conversation Editor
![Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FaXqV9ga8Dzl8RQV0YI3xi%2F8c6373f0854cada23454557964690e23%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=bfec38c3946e1a390c24dbb07e6f28f1)
Product Updates
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
![Help Scout’s AI Is at Your Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FKMsp49mSldubGBn41VAXA%2Fb626e54b76b976801c6639ed366f0e09%2FAI-summarize_blog-header_v3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=8806c510eda501fa2375deee0b633426)
Product Updates
Help Scout’s AI Is at Your Service
![We’ve Changed Our Minds About AI in Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3nFbqxDdaeZNWnXCFAiGdS%2F9834041fa5d310e33c9c088b8e18c561%2FHow_and_Why_Help_Scout_Uses_AI.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=725a1256b90a073808d0ff2fe1faea5a)
Product Updates
We’ve Changed Our Minds About AI in Customer Service
![Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F48E2DoCrZiMqTHChNtPeUj%2Ffedbeb9de28d929fad2c8f1c3eba1dd3%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=96df94b5ce92e181baa802c132f6d848)
Product Updates
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
![Deliver a Seamless Support Experience with Messenger in Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2h05ODmxmwkPfZ70CnWODp%2F5c6eb7f68ea410d115496488efbdd7f8%2F23Q1_messenger-launch_blog-header_2x.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=2a0e391bbcaea2c1151648911ce2e192)
Product Updates
Deliver a Seamless Support Experience with Messenger in Help Scout
![Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F48E2DoCrZiMqTHChNtPeUj%2Ffedbeb9de28d929fad2c8f1c3eba1dd3%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=96df94b5ce92e181baa802c132f6d848)
Product Updates
Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
![4 Message Styles and How to Use Them](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6UK5lnvWKk5Fv4nZp5eSmY%2F2721cc1f4688637c73df4e559f5aec0f%2F22Q4_message-styles_header_v3.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=a5e98d7bbe5ac2a1baaafce6210f194b)
Product Updates
4 Message Styles and How to Use Them
![Microsurveys: The Quick Way to Capture Customer Feedback](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F616gYmopz3v2FWTum3t3bI%2F26829c713bbbb18490288e29ef05e007%2FBlog_header.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=4225ebe7b39ea00c3fa26c276f128ace)
Product Updates
Microsurveys: The Quick Way to Capture Customer Feedback
![Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F48E2DoCrZiMqTHChNtPeUj%2Ffedbeb9de28d929fad2c8f1c3eba1dd3%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=96df94b5ce92e181baa802c132f6d848)
Product Updates
Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More
![Standard vs. Plus Pricing: How to Choose the Right Plan For You](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5GlN3ovLtvkl5A7qgT9FnZ%2F219a18062790fa29bc6ba6f6daf91b5e%2FBlog-Art---July_optimized.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=eca4a419dbbd3d3e083c671ee789af56)
Product Updates
Standard vs. Plus Pricing: How to Choose the Right Plan For You
![Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F48E2DoCrZiMqTHChNtPeUj%2Ffedbeb9de28d929fad2c8f1c3eba1dd3%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=96df94b5ce92e181baa802c132f6d848)
Product Updates
Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
![Make Sure Every Customer Finds an Answer With Docs + Beacon](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F40G1Eutj1TlzJubq5WZq79%2Faafaa2194063a01597e51a8ce53fd1e5%2Fdocs-meets-beacon-hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=bebcbd88dde91b027cc7e8ff144992e8)
Product Updates
Make Sure Every Customer Finds an Answer With Docs + Beacon
![Release Notes, March 2022: Previous conversations, user report change, and more!](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F48E2DoCrZiMqTHChNtPeUj%2Ffedbeb9de28d929fad2c8f1c3eba1dd3%2FRelease-Notes-Illustration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=96df94b5ce92e181baa802c132f6d848)
Product Updates
Release Notes, March 2022: Previous conversations, user report change, and more!
![Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FOL2o0NH90MQeAEKH4wwKJ%2F333950572bc4238e800b7f135068550b%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=8ead3da3437fb16f550f2a62d6f9b544)
Product Updates
Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
![Build Better Customer Relationships With New Targeted Messages](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F46fVYijhf14JqNnX0gCIWu%2Fc2d7d8d4227462d9db2e848d78413110%2Fproactive-messages.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=aa3a98e66aaef8d68b5a777635f0f3f5)
Product Updates
Build Better Customer Relationships With New Targeted Messages
![Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2FT0MTAAZu9tQW8uCJ9thg%2F1495becbe3c2b47316a4ed4c478ecee7%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=9d03d0aa885328c0379ac32beed970cb)
Product Updates
Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
![Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7u3OXPksM7E5c1wINTH3ai%2Fbc6b98904a33c3f237804cff7b3114ab%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=1b696249e02103714cb5eba67cee563b)
Product Updates
Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
![Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5NyRSWxebBE6wzgHHgcBHR%2Fb9209b71a01b9b4acf7558bdcbb5d982%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=1f8e2a5987c3b9270eaccf2bba3dbfab)
Product Updates
Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports
![How to Manage Changing Team Needs with Advanced Permissions](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ueAxYdJauYPwrwXE8Z5eD%2F5053313b2583d6309a1b0a8752565156%2Fadvanced-permissions.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6d244d4b208383d1a508f9e57d52e555)
Product Updates
How to Manage Changing Team Needs with Advanced Permissions
![Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4VHlnz29Pizn4EQA9N6zIv%2F78eeb188be183676b71de305ad967d83%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=9c700f625ed5687dd5a9698f2d0f590d)
Product Updates
Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor
![Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5HhMqgPaJvF0zSrSzKQUbR%2F84388026a46a5f4cac3f5ff283b567c4%2Frelease-notes-default.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=0846950dfe31982d62b33c39a64c95b6)
Product Updates
Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
![Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2Y7HLWsF1DQ4bPXDANtR3M%2Fda62121da141cce1c6c869aace078fb3%2Fseptember-2019-release-notes.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ba8d17f32b9e01fc6d2a6f5cbb847cf5)
Product Updates
Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
![Introducing Help Scout for Good](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FkFfa5KNzeHPAp03M8XPdA%2F30acd0492f5694c2625fcf0925f424f3%2Fhelp-scout-for-good.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=74e8ace2de688d2f71a30e3841a9eddd)
Product Updates
Introducing Help Scout for Good
![Beacon 2.0 Preview: The User Interface](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FtsNVGx9HhZUSHAtjYHXCq%2Fa0744533752a75c62ea0f0b30286f40b%2Fbeacon-preview-ui.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3083514cd04c8c96990bfe9f64fb1677)
Product Updates
Beacon 2.0 Preview: The User Interface
![Beacon 2.0 Preview: Introducing Chat](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F63NFi9v3aBRkiCSq87yavv%2F5c8f17092b63f2a729c818734f113348%2Fbeacon-preview-chat.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3351b7a33550fb6ed81dd2a26af4d88a)
Product Updates
Beacon 2.0 Preview: Introducing Chat
![Beacon 2.0 Preview: What’s New](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1bHOiTxUdIiXSHcsGKReqr%2F67fa8c256562898b8c1a572bfdf607f3%2Fbeacon-preview.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3a7c0211ea82eb97cd228d4fc63ead25)
Product Updates
Beacon 2.0 Preview: What’s New
![Self-Service is the Next Frontier in Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4TTIiOlNVMf24QTXdYvEXi%2F8396d72adf462ee50c7a594a2e0be1fc%2Fcustomer-service-next-frontier.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=2748e036078d73a1fd629fee9ba3d2d9)
Product Updates