Help Scout’s collaboration features keep everyone on the same page. Happy and productive team members make for happy customers!
See who is viewing or replying in real-time
Categorize conversations or trigger automations
Two-click access to your most common responses
@mention users in notes to collaborate privately
Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account.
Reports help you keep track of all the key support metrics, employee performance and customer satisfaction.
Lead with relevant articles from Docs, so customers can find answers on their own.
No funny business! If your team isn’t available to chat, Beacon falls back to email.
When your team is available, Beacon offers live chat and displays your place in line.
No more second-guessing! Customers can view and reply to previous conversations.