Manage all your email, chat, and phone conversations in a shared inbox — lose the ticket numbers. It’s just you and the customer, happily ever after.
Use separate mailboxes to organize all of your customer conversations across different teams, email addresses, and brands. The more the merrier!
Whether you have a team of 3 or 300, Help Scout keeps everyone on the same page, and nothing slips through the cracks.
@mention others and collaborate to solve problems
Answer common questions perfectly, in only two clicks
See who else is viewing or replying in real-time
Categorize conversations for automation and reporting
Everything you need to know about the customer is in the sidebar — contact information, previous conversations, and data/activity from other apps.
Help Scout is built for speed. You can toggle between email and chat in less than a second, and see mailbox updates in real time.
With Workflows, you can set up powerful automations to take care of repetitive tasks using simple if/then logic.
If Body contains Vegan
Then Assign to Josie and Add tag(s) recipe
If Status is equal to Active and Tag(s) contain refund
Then assign to Josie and copy to folder refund requests
If Tag(s) is equal to Delivered
Then Send an email to the customer and Change status Closed
You can manage phone, email and chat conversations all from a single mailbox.
Find what you need with advanced filters, bulk actions, and quick views.
No mouse required! Help Scout can be used almost entirely from your keyboard.
Native iOS and Android apps make it easy to use Help Scout on the go.
Stay in the loop with notifications in your email, browser, or on your mobile device.
Collect qualitative ratings and comments from customers so you can improve.
All plans include 2-factor auth, while the Company plan includes SSO/SAML and more.