Integrate Aircall with Help Scout

Insight cards:

• Real-time contact info helps you make each call feel personal

• Get full details on any caller with a single click

• View support history (including past calls and emails) in one place

AI voice agent ready:

• Log Aircall AI voice agent calls, including summaries and action items

• Tag AI calls so you can easily identify them in Help Scout

• Train voice agent with your knowledge base so it’s ready for any question

No more manual logging:

• Log calls as conversation threads automatically

• Skip the data entry with summaries, topics, and action items all logged for you

• Access recordings and voicemails with a click

SMS + WhatsApp:

• Log SMS and WhatsApp in supported regions

• Include attachments so you have all the details

• Add messaging conversations as new threads to cut down clutter

And all the essentials:

• Sync contacts on a new call

• Click to dial

• Secure install — you choose which numbers to connect

• Use tags to create queues, reports, and automations