Integrate Better Reports with Help Scout

The Better Reports + Help Scout integration provides deeper, more flexible analytics that complement Help Scout’s built-in reporting. It automatically connects to your Help Scout data in real time, giving you the ability to explore conversations, response times, customer interactions, agents, mailboxes, and satisfaction scores—all in customizable, drill-down reports.

This integration is valuable for any company that wants additional flexibility alongside Help Scout’s default dashboards. If you need to slice and dice your support data by agent, team, inbox, tags, conversation attributes, customers, or time period—and build metrics unique to your workflows—Better Reports gives you the flexibility to do so.

You can also schedule recurring reports to send automatically to Google Sheets or email, keeping stakeholders aligned every day, week, or month.

With Help Scout + Better Reports you can:

• Understand support volume and workload distribution

• Track first response, resolution time, and SLA performance

• Analyze trends and identify bottlenecks

• Monitor inbox-level behaviour

• Evaluate agent and team performance

• Visualize customer satisfaction over time