They will never know there's a powerful help desk organizing your team's communications 24/7. Emails from Help Scout are like emails from a friend.
All of your customer conversations — across different teams, email addresses and brands — are available in your help desk. Mailboxes keep it all organized. The more the merrier!
Whether you have a team of 3 or 300, Help Scout keeps everyone on the same page, and nothing slips through the cracks.
@mention others and collaborate to solve problems.
Answer common questions perfectly, in only two clicks.
See who else is viewing or replying in real-time.
Categorize conversations for automation and reporting.
With Workflows, you can set up powerful automations that enable you to deliver great customer service in less time. All it takes is some simple if/then logic to get started.
Here’s just a few examples of what you can do with Workflows:
IfSubject contains Software Invoice
Then Assign to Samantha and Add tag(s) billing
IfTag(s) is equal to Outage
Then Send an Email to the customer and Change Status Closed
IfStatus is equal to Active and Customer Reply is not in the last 1 Day
Then Copy to Folder Overdue
You can manage phone, email and chat conversations all from a single mailbox.
No mouse required! Help Scout can be used almost entirely from your keyboard.
Stay in the loop with notifications in your email, browser, or on your mobile device.
All plans include 2-factor auth, while the Company plan includes SSO/SAML and more.
Find what you need with advanced filters, bulk actions, and quick views.
Update customer information and access conversation history across the help desk.
Collect qualitative ratings and comments from customers so you can improve.