Choosing Tools

Learn how to select the right help desk for your team, how to evaluate the best customer support tools, and resources and how to smoothly switch between customer service tools when the time is right.

9 posts 5 authors


12 Step Guide to Choosing the Best Help Desk Software in 2019

Choosing help desk software can feel like a daunting task. This guide will help you pick the right one for your company.

Mathew Patterson 10 min read


Optimizing Your Help Desk Setup

If you’re implementing a new help desk, or optimizing your existing setup, follow this checklist to ensure it goes smoothly for your customers and your team.

Mathew Patterson 6 min read


Switching Help Desks Doesn't Have to be a Nightmare

Switching to a new help desk can be tricky, but it’s a chance to organize your support department and step up your customer service game.

Mathew Patterson 8 min read


What’s Your Support Stack?

No help desk can truly be a one-size-fits-all solution. Take an inside look at the tools these 5 support teams use to do their jobs.

Emily Triplett Lentz 10 min read


Help Desk Tip #13: Empower Your Customers With Self-Service, Chat and Help Desk Support

Stop being the gatekeeper to your clients’ success. Use self-service, chat and your help desk to help your customers succced.

Leor Manelis 3 min read


The 29 Best Tools and Resources for Customer Support Professionals

A comprehensive list of customer service tools and resources for support professionals to build on their knowledge and connect with others in the field.

Emily Triplett Lentz 8 min read


Take It or Leave It: What Help Desk Data Should You Migrate?

Switching help desks can be a real pain, but it’s also an opportunity to improve your support team’s processes, get rid of clutter, and create new habits that make your life easier.

Mathew Patterson 6 min read


Q&A: Switching from Salesforce to Help Scout

Join us for a live interview on making the switch from to Help Scout

36 min read


Integrate for Efficiency

Improve the efficiency of your help desk by integrating your help desk with other apps and services.

Davida Fernandez 1 min read