The support chatbot that doesn’t sound like one
Why it’s not another AI chatbot
Your words, not the internet’s
AI Answers uses your knowledge base and website content to make itself an expert in your business.
Always on brand
Describe your tone and AI Answers will match it. Friendly, laid back, professional — it’s all on the table.
Never a gatekeeper
Your customers can choose it for quick replies, or reach your team through email or chat at any point.
From AI skeptic to superfan in one quick demo
This is the best AI response I've ever seen. It feels like I would have written this. I really like this.
Meet the rest of the Help Scout platform
Help Scout gives teams the right blend of AI and people-powered tools to scale support without losing the personal touch customers love. AI Answers handles the easy questions while hands-on requests go to the right teammate in a shared Inbox that keeps everything organized.
