Capture real-time customer reactions with microsurveys

When you know what your customers are thinking, you know exactly how to make them happy. Quickly collect customer feedback on your site with microsurveys.

Messages Referral - Hero

Easy to build, quick to answer

Microsurveys are short surveys that take less than a minute to answer, making them a great way to capture sentiment at key moments along the customer journey.

Set up a microsurvey in minutes

Choose from a variety of customizable surveys, like NPS®️, emoji-based, and text feedback, and stand them up in just minutes—no coding necessary.

set up in minutes-indigo

Close the loop with all your data in one place

Help Scout stores all your survey answers so you can quickly respond to customer feedback and share results with your entire organization.

Message Responses

Microsurveys are backed by Help Scout

Help Scout is a customer communication platform built with real people in mind. Forget ticket numbers and complicated portals. With Help Scout, it’s just you and the customer.

Shared Inbox

Intuitive email support

The shared inbox that helps your team do more with less, while giving customers a human, helpful experience.

Shared Inbox

Live Chat

Help customers in real‑time

Solve a problem or close a sale in real-time with chat. If no one is available, customers are seamlessly routed to email without confusion.

Live Chat

In-app Messages

Proactively engage with Messages

Promote new products, invite customers to reach out, or make announcements with proactive Messages sent through Beacon.

In-app Messages

Knowledge Base

Provide customers instant answers

With a self-service knowledge base, you'll have happier customers and fewer conversations — everyone wins.

Knowledge Base


Out-of-the-box reporting

Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.



Connect your tech stack

Integrate Help Scout with 90+ tools to keep your business in sync, or create your own experience with developer tools.


Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

Get Started

Learn the platform in less than an hour.
Become a power user in less than a day.